The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

Excellent response, good explanations on what was wrong/fixed, quick service, and affordable…read morepricing. Highly recommend, will use again.

Outstanding!! Our tankless water heater froze up and split an internal line. Jeff came over to take…read morea look and scheduled a replacement for the next day. He was on time, did exactly what he told me he was going to do, and was done and it was working in about 2 hours. The bill was way less than the quote he gave me. Will call him for any other plumbing issues we have and will highly recommend him to others.

We've had Bell Brother's for over 25 years. My grandparents even had them. We had to move, getting…read moreolder, wheelchair, etc. We had a new system put in at the new house. Awesome. But we started smelling dust & we're significantly disabled. I called. Sure enough, our duct work was dust! Had it replaced last week. They worked fast because they care. We started to smell dust after the duct work. It's Sunday & I called & Alexa sent Nick O'Neill out right away! WOW! Nick was amazing. He checked everything. He was so patient & explained everything. It's not easy working with the elderly & Disabled. Nick never made us feel like a problem. He didn't get frustrated. He made us laugh. We know everything is safe & Nick is going to check back with us. Many companies say they'll treat you like family. Rarely do they. Bell Brothers is DEFINITELY the ONLY HVAC company for us. For 4 generations. Nobody is like Bell Brothers. And Nick, well that young man should be commended! Thank you Nick so much! Sincerely, Gina Soriano

Called them twice, left message.., ZIP ! They ignored. Will…read morenever use or recommend. Really? To just ignore!? Terrible DSM residents don't need.

Our AC went out in the middle of the night, by morning it was 81° in the house and extremely hot…read morefor us, worse for our dogs. I called, they were thorough and efficient and since we are a veteran household we have a forever service plan now! They were able to get someone out by 2pm, they called me at 11am and said Al would be able to come out earlier to help. I was so relieved they were able to get here sooner AND the fact AL himself came out was a bonus! Our system is 21 years old and we thought for sure it would need replaced, but he was able to fix it for a fair price! We will 100% call them when we are ready to get our HVAC system replaced. We have a friend for life in Lenz!

They did a great job! They are the best heating & cooling place I've used. The guy who came out…read morewas polite, respectful, took off his shoes inside, worked quickly, and the repair worked right away. They DO NOT CHARGE to come out & diagnose, so I really LOVE that! My one & only critique was that I think the guy could have notified me of the price for the job a little earlier before he did too much work. The price was really fair though, $318 after tax to replace capacitor & no extra charge to come out. I looked online and they run around $60-$300. My unit is 21 years old so that price is on the low-end, but still seems very fair too me. Highly recommend!

They came out the next day for a sewer backup (septic system) and dealt with it professionally and…read moreknowledgeably.

After a horrible experience with another plumbing company Travis came out quoted the work that…read moreneeded to be done. He was able to send out someone the next day to get the pipe unclogged so we could stay in our home and was out within a week to begin the repairs. His crew was able to complete the work and were so nice. I would recommend Rhiner's to anyone at any time. Great group of guys and the take care of all the issues.

I contacted AM PM Plumbing for an estimate on replacing a 15-year old water heater. Brian came out…read morethe same day (within 30 minutes of my phone call) and gave me an estimate on the spot. I later had to cancel the installation, but AM PM Plumbing was very understanding of the situation and polite about it. They were professional and responsive throughout the whole process. I would definitely turn to them in the future for any plumbing needs, and you should too.

I recently called AM PM Plumbing for the first time. Rick was VERY professional and efficient. I…read morehad two plumbing issues that turned out to be much more complex than anticipated, so the AM PM Plumbing tech Rick was zipping in and out of the house to get tools and parts from his truck, and he even had to leave to get something at the store, and he STILL got both jobs done, including cleanup, in an hour, and he charged reasonable prices for only the necessary parts and one hour of labor. AM PM Plumbing is now my plumber of choice for life.

Had them come for leaking faucet ,and clean drain,also found leaking line on hot water glad he…read morefound that.

Read Plumbing was the plumber for our new build from Giovanti Homes. Right from the beginning we…read morehad numerous plumbing issues which included having a leak in our utility room that had to be repaired numerous times before the pipe was finally replaced by Read Plumbing at our request. They were also called for a leak under our kitchen sink and most of our showers did not initially have hot water which they promptly came and fixed. They also did not install our water heater properly. It should have had its own regulator which was fixed. Our current issue which has been existent since we purchased our house in April is a knocking sound in our second floor bathroom when any cold water is turned on. Read Plumbing first came in late August to fix this which didn't work. They then came back to look at it the problem again in early October and we haven't heard from them since then. Numerous calls, emails, and texts made to Read Plumbing with no response. We just want fixed which should have been installed correctly from the very beginning.

Unreliable. Confirmed appointment but didn't show up. Twice. Had to call another plumbing service…read more Plumbing emergency had to wait for 3 days because of Loren the Plumber.

He did a great job. Water heater went out. Had it replaced that day. Called another place first,…read morewas going to be at least a week before they could come out.

Great experience. My dad's home definitely was a challenge for them. I had all there workers over…read moreat one point or another. They were all polite and helpful. They explained everything well and kept me informed of what was going on. They had to work on it one day then the city had to clear their part then they came back and did a continuation. They were determined to not dig up the yard they could get it. They found a large cable and a spoon. It was full of roots and they got it flowing again. The drain itself had never been jetted before and it truly needed it. They offered and gave me a veteran discount off the price which helped with the cost. I was grateful to have found them. I will use them again and also recommend them to family and friends. Thanks guys! Here is a link if you want to copy and watch the video on YouTube. https://youtu.be/qUFyj3UstL4

The employees were friendly an professional. They did the job we needed with no unnecessary expense…read moreor charges. They were exactly what we needed! I will recommend them to all my friends and family. I will call on them anytime in the future if I need them.