Scott is the best at what he does (fixing things) but he's also just a really great human being. An absolute must in your contact list, especially if you don't know how to fix anything and need a person who won't cheat you. The first time, I emailed him about a problem with the dishwasher not draining and he provided (simple) instructions on how to fix it myself. The second time, I contacted him about a problem with mold in the front load washer and he showed up with the replacement part and fixed it in no time. He also provided some good advice about how to keep the washer/dryer functioning properly. He's knowledgeable, trustworthy and just and all around gem. read more

Scott is a great appliance repair guy. He assisted my wife and I in repairing our old 34 year old Whirlpool clothes dryer. The dryer was starting to make a very loud and noisy banging sound. I was ready to replace it. However, we have sentimental feelings for our washer/dryer combo, as they were originally owned by my parents. At any rate, I contacted Scott after seeing his Yelp reviews. I chatted with him about the problem and he had me video the dryer while it was operating. After sending the video to him, he diagnosed the issue very quickly. Turned out to be worn out rollers inside the dryer. Scott came out with new parts and quickly repaired the dryer. It works as if new! He also looked at our old (50 year old) Kitchen Aid dishwasher, which we haven't used in over 25 years, and tested it and got it operating. Came back in a couple of weeks to put new door springs on the dishwasher door. It operates very well now. Finally, he did a quick test of our Whirlpool direct drive clothes washer (34 years old) and proclaimed it to be in good operating condition. Scott is not only a very knowledgeable repairman, but what we like about him are his professional and courteous and demeanor and comportment, as well as his "bedside manners" in explaining appliance stuff to us. He likes to communicate via email, and is timely in his responses and patient in his replies to questions. Finally, his pricing appears to be very fair and reasonable. I will certainly use his services again. I also recommend him particularly on appliances that are older, such as the ones I described above. read more

Thank you, Scott for your professional, courteous and efficient services! I live in a 7 year old condo and some of the appliances are starting to show some signs of aging. Most places I consulted with either said that it's not worth saving them, just go buy new ones or were going to charge me up front just to do a home visit/assessment with no guarantee of fixing the issues. Scott had very affordable rates. I ended up paying $100 for an hour of his time but he did so much in that time, above and beyond the original request. He spot checked several of my kitchen appliances and gave me some good advice on upkeep, too. I know I saved a lot of money and the two appliances (the microwave fan and garbage disposal) are now running as smoothly as ever. What a great way to start the new year! I highly recommend Scott for your home repair needs! read more

Scott was great. Before he came out he tried to help me through a text of what he thought the problem was based on my dishwasher symptoms and suggested the part I needed. When the part came after I tried to install it and couldn't he came out and finished the job. He is a great guy and serious about leaving the customer happy whatever it takes. Happy to recommend Scott. Robert read more

Happiness is a once again working washer... and finding a great appliance repair guy in the process. As a mom of two very active boys (translation: sweaty) I'm not about to haul all of this stuff to a laundromat (it would smell up my car). So when my washer stopped filling up all the way, I called around to find someone who could help me ASAP. Called Scott on a Saturday and heard back from him that very day. He asked me a couple of questions and was able to make an educated guess on the problem. He even compromised with me on the time he could come by. His repair was quick, I got the Yelp discount, and he's a nice guy to boot (was even nice to my obnoxiously needy cat). The repair cost way less than the minimum with Galvin and he was able to be here today instead of Thursday (Galvin's earliest availability). I'll definitely call Scott again when my washer, dryer, dishwasher, or fridge break down (God forbid)! read more

Does anyone know if Scott is OK? We scheduled an appointment last week, I sent out 3 emails to confirm our appointment and no response. I am reading other reviews and it seems to be a pattern, not good. I used him in the past and didn't have this issue with him. He finally emailed me. read more

Yay, a reliable fix-it guy!! Had to wait a week before he had time to come by, but now I see why he's in such demand: he answered e-mails promptly, showed up on time, was neat and clean, brought the parts needed (having asked me lots of questions about the problem before he arrived), answered questions and gave advice on upkeep. He fixed my washing machine in no time, helped get it level, and even helped me figure out how to get deep into my dryer to clear out lint. All at a very reasonable price. He's a very nice, personable guy to boot. He works on an array of appliances, so if I ever need anything else fixed, I'll definitely call Scott first!! read more

Here's what I want in a repair person: Clean presentation, friendly, focused on work, affordable, trustworthy. Scott is fantastic - all these things and more. In particular, he was able to complete the repair of our washing machine in a timely manner, while explaining every aspect of the project to my technically inclined 4 year old. I believe my son will think of Scott as a celebrity from this day forward. I just hope he doesn't go breaking things to get Scott back! What a find. Thanks Yelp - you've taken much of the mystery out of calling a repair man. Scott is as good as the 5-star reviews suggest! read more

Working with Scott was easy and straightforward. I would use him again. Scott replaced the rubber door gasket on my front-loading washer. He arrived on time and had the job done within 30 minutes. He was pleasant and professional. Based on another Yelp review here, I visited the website Reliable Parts dot com and I was able to identify the new part that would be needed (which was easy to do. It helped that I had the washer's model number from the owner's manual). The week prior to our appointment, I picked up the new gasket from Reliable Parts on Ashby (this also happened to give me a week to recover from the shock that this part cost $200!). I suggest that you do this if you can, as I think it made things simpler and faster for when Scott arrived. Thank you, Scott, for doing a good job making this an easy and successful experience. read more

Kenmore side-by-side refrigerator cost me $195 for service and parts with Scott for a unit that failed one week later. Scott was seemingly very helpful with recommending a part for my fridge with an accompanying video on how to install the part. It looked simple, so I ordered the part. Unfortunately, it was the wrong part ($70) and is non-returnable. The original part for the fridge may have been replaced by someone else with another type of part (fridge was in the kitchen when we bought the house). After a few emails with Scott, we were finally able to get him to come in and look at the unit. He replaced the part that was broken for $125. He suggested that I could return the unit to the store (which he also recommended in Berkeley), although as noted, it was non-returnable (I have yet to find a hardware store that accepts electronic parts for return). Unfortunately, the fridge failed one week later. Scott could not make it to our house for a few days, so he recommended someone else, who suggested that the compressor was broken, if the part that Scott replaced was correct. However, that person does not work on refrigerators, so he referred me to someone else, who does not service my area. However, he also suggested that the compressor was probably broken, which would be expensive to replace (labor + service call) and that I should probably replace the fridge, which is what we did. As noted by others, Scott seems to be a well-meaning person, who actually tries to save you money by suggesting parts and video links to help you solve the problem. Hence, two stars vs. 1. However, he does not seem to have the diagnostic tools needed to service a refrigerator, which he should have used when he did visit to "fix" the unit. Not a good experience and I will not call Scott again. $195, over 4 hours spent cleaning the fridge after it was "fixed", and multiple efforts to move items in and out of the fridge into coolers. Disaster. read more

Scott is amazing. Not only is he incredibly capable at fixing things, but he is a delight to work with. He is punctual, conscientious, interesting, helpful, kind, and reasonable. He has helped fix both my dishwasher and my oven on different occasions. He shows up when he says he will. He listens to understand what the problem is. He goes about investigating it systematically. And he implements the most effective and efficient solution he can. In both cases he was able to solve the problem without the need for replacement parts. And his charges are reasonable, even modest. He's also a really interesting guy, and fun to talk to! read more

I had a problem with my old old Maytag washer, and called Scott. I got a prompt reply with a recommendation to check for a simple issue which I could fix myself. I appreciate this; he could have just as easily shown up and done it himself and cheated me. But, moot point. It wasn't that. In any case, he came when he said he would, did what he said he'd do, and charged reasonably. Plus he gave me further advice on what I could expect from the washer in the future. Thanks Scott! Will call again. read more

Scott is a throwback - a honest businessman who won't rip you off. Case in point, he came out during a holiday weekend at no extra charge to repair my commercial dryer in an apartment building I own. He was on time and took care of it lickety split. Parts and labor, under a bill. You can't beat that. As you can imagine, a fair honest repairman is never out of work and it is apparently very true with Scott. I had to wait a tad to get on his schedule but it was well worth it. Even better, he is willing to take payment via Paypal!!! How convenient is that!!!! Scott, if you would only consider coming over to the West side of the Bay!!! I'll pay the toll and gas!!!! read more

Like a great car mechanic or accountant, you want to hold on to people who you can rely on for doing what they say and thinking beyond the basics. Scott is such a guy. He is intelligent, diligent, and efficient. He comes when he says he will. And his charges are clear and reasonable. Scott is a "keeper"! read more

Scott was -hands down- positively the best repairman for our 10 year Front Load Dryer. He was so easy to contact and promptly responded to our inquiry. Told him what the problem was (Loud Squeaking) and he promptly knew what needed to be done --and he quoted a fair price --AND--- was able to schedule a repair date within 3 days. My husband enjoyed his conversation. He fixed the dryer in an hour and right now... it's just quietly humming along. Yes, 5 STAR Review is well earned and most deserved. STFIG is truly an asset to our community. Let's continue to support his quality repairs. read more

Highly recommend! Thought I was going have to get a new dishwasher. Made an appointment, he came through, found a small drain had clogged, and fixed it right away. Will definitely be calling on him again. read more

What service!!! I know that it was just an ignitor on our Kicthen aid stove, but he was done in less than half an hour! I emailed him and had a response within minutes, and got a phone call!!! read more

Scott came to our home to fix our dryer and dishwasher. I can't say enough great things about him and my experience doing business with him. Such a nice and friendly guy. He offered advice and guidance via email as well as walking me through things while here at the house. All together he came to my home 3 times, first time to fix dryer and figure out what was wrong with the dishwasher, the second time he returned with the part he ordered for me and installed it, and the 3rd time was because a fuse randomly went out. Each time that I contacted him via email he responded quickly and was able to help get my appliances back up and running for a very reasonable price. I would highly recommend him to anyone needing appliance repair, he's your guy! read more

Scott helped me out with a problem with my washer by email. He suggested I try a tip, and by following the instructions in the appropriate video on his YouTube profile my washer seems to be working perfectly again! And all this on a Saturday afternoon within 2 hours of my initially contacting him, no less. I was happy to donate to his coffee fund :D read more

Scott was great. Very professional and kind, and of course he knows his stuff! Fixed our Samsung washer in no time. Will use again if/when needed, and highly recommend to others! read more

I just wanted to add my voice to the many glowing reviews for Scott because he totally deserves them. Scott has been out twice to repair our appliances: in early 2019 for our very old Frigidaire dryer that wouldn't spin and again this month for our almost 10-yo Bosch dishwasher that wasn't pumping water. Before he came out, he had us run little tests to clarify the problem and recommended videos we could watch in case we wanted to fix the appliance ourselves. He told us what part we needed to order, came out (on time) within a few days of our receiving the part, worked efficiently and fixed our problems. Also, our dishwasher is raised above floor level in a custom built cabinet and he got it out for the repair and reinstalled without any damage to the cabinet. Although we had minimal contact with him this time because of the virus, during our 2019 visit we were really impressed at how clearly Scott explained the problem and the fix and how open he was to questions. And when he left, we both said to each other, "What a great guy!". read more

Scott is skilled, courteous, prompt, and honest. He went above and beyond to repair a dryer part that was sent to me broken! As good as it gets, indeed. Will definitely call him again. read more

Scott seems like a good guy, and maybe he does good work, but sadly I wouldn't know because setting up an appointment with him was so incredibly frustrating. After three days of e-mail tag (never a phone call) for a simple repair on a washing machine, I gave up and called another fellow who was able to get in that afternoon and do the work. He never once was able to quote me a set appointment time. Instead, I'd get these e-mails about an available window within 1-3 hours of the e-mail. I'd reply, make adjustments to my schedule, head over, and then find some time after the appointment opening that the appointment was taken up by another customer. This kind of thing is as much a part of the customer experience as the quality of the work itself. How does somebody with a 9-5 job just drop everything with less than 3 hours notice to get their washing machine fixed? Scott needs to take this seriously and set up a schedule like most other handymen/contractors do. Wasted 3 days on this, basically, when it could've been done by somebody else probably on the first day. Again, incredibly frustrating. read more

Knowledgeable, professional, quick and reasonably priced. Will definitely call Scott whenever we are having appliance issues.

I will not try to fix my appliances again. Instead I'll contact Scott and get on his busy schedule. The experience exceeded all expectations. From responsiveness to punctuality, reliability and work quality. I would give Scott 6 stars! read more

DOESN'T RETURN CALLS I hate leaving bad reviews for someone who got a lot of great ones, but I really resent being ignored when I leave messages needing help and service. He might be a great repair guy, but I'll never know. I left him 2 phone messages about 3 days apart. That was about 2 weeks ago. To this day he has NEVER bothered to call me back at all. With all these great reviews he got I couldn't believe it. I waited about an extra week with a busted washing machine before finally calling someone else out of frustration (THEY called me back the same day). Oh btw I do realize the phone msg he has says "The quickest way to reach me is probably by email" but I had a lot of questions and knew I'd have more based on his answers,so I really wanted to "talk" to him, not get involved in a back and forth email thing. What he does NOT say is he'll totally ignore you if you have the audacity to actually leave him a message on his phone mail requesting a call back. Scott - here's a suggestion. On your outgoing message let ppl know you won't call them back if they leave a phone message after the beep. That would have at least saved me a week of waiting for you to respond. If you were on vacation you should have updated your msg, that's what responsible business ppl do. read more

I had a great experience with Scott. Scott replaced the kitchen sink disposal for me in half an hour and replaced the basket & tub in my washer after discovering that it had a crack. He was very professional and answered all my questions. I highly recommend him. read more

Scott was friendly and professional. I enjoyed chatting with him while he repaired our dryer.

Our old washing machine broke (the water wouldn't drain) and Scott was able to diagnose and fix the problem quickly. Communication and scheduling was a breeze and his prices were very reasonable! He's also just a very nice and friendly guy. Thanks again Scott! We'll definitely keep you in mind for other home repairs! read more

Scott is a very personable, fair, and professional technician. He was very upfront and honest about our situation and is even going to do research off the clock to help us with another issue on the same unit. Scheduling the appointment itself was also a breeze. Can't recommend him enough. read more

My 18 year old microwave was acting up. Sometimes it would work, other times it didn't. I found Scott here on Yelp! and messaged him with my microwave model # and explained its symptoms. Scott responded back to me within a few hours and said it was likely a switch problem and we scheduled an appointment. Scott was extremely punctual and sure enough, it turned out to be a switch problem, which he efficiently repaired. He then took the time to check out my dishwasher and washing machine and adjusted my washing machine so it wouldn't wobble across the room during the spin cycle! I highly recommend Scott for your fix it needs! He's the Man! read more

Awesome guy, very responsive to email even when he's busy. He even tries to help you diagnose your problem so that you can do it yourself and save some money. I ended up calling him anyways to come take a look at our dishwasher and fridge, and he fixed our dishwasher in less than a minute. Also diagnosed that our fridge was probably dying (which it is), so glad to get his opinion on that and have an excuse to toss our old fridge. Thanks Scott! read more

I wish I could give this guy 6 stars. Wow. Professional, courteous, even dressed above and beyond what you'd expect a skilled appliance technician to do. He was extremely patient with my questions and getting the dryer fixed. I want to write about 100 pages because I'm so happy with him, but I think you get the point. I'd recommend him hands down for any appliance repair. read more

Don't make the mistake of thinking a refrigerator is an appliance! Was in a pinch with my busted fridge and Scott eventually wrote back to say "I don't work on refrigerators". What?!? Many of the reviews specifically mention Scott fixing their fridge and there is nothing anywhere on his website that says the refrigerator is appliance non grata. Either Scott gave a lame excuse to get a day off, he's got people writing fake reviews, or he recently swore off refrigerators. It's no good any way you slice it. read more

Scott is a great handyman. He's fixed my washer a few times with fantastic results. Best of all, since he bills by the hour and the fixes usually take less than an hour, he spends the extra time checking other items around the house to see if they also need fixing up (for no extra charge). He's also just a really nice and personable guy. I highly recommend him for home repairs. read more

Scott is a busy guy, for good reason. Prompt, efficient, precise. He serviced our broken Miele dishwasher by replacing its water flow control valve ($140) with a direct replacement from Bosch ($40). This alone tells you that as an independent he knows his appliances and parts suppliers well. He did this after carefully running the dishwasher through a series of tests to diagnose the problem - an earlier possible service guy did not, and made the wrong diagnosis. (That alone saved me a lot of expense and time.) I'll ratify the many other posts here about his personality & responsibility - all good - but if you need work done right away, call him right away. read more

Scott is amazing! Not only can he fix anything, he also instructs you how to fix (or how to maintain) your appliance so you need not call him again if you can fix it on your own. What repair man does that? Someone I'm going to continue to call! read more

Scott helped us install our new Samsung washer and dryer after Best Buy/Pacific Sales pretty much took one look at our set-up and abandoned us! He was easy to work with, easy to schedule, and was very friendly as he worked on our machines. He went out to Home Depot to get a part we didn't have and even returned for a second visit when the dryer still wasn't working at 100%. Scott was great to work with! Highly recommend him for all your appliance repair needs! read more

Great service; called on a Friday and Scott was here the next day. He fixed my dryer problem in less than 15 minutes. Very prompt and knowledgeable; would definitely recommend to anyone seeking reliable and honest service. read more

Scott was great!!! timely, easy to work with and came over late on a saturday to take a second look at our old dryer! SO grateful we don't need to buy a new one!! thanks!! read more