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    Scott A Smith, DDS

    3.7 (3 reviews)
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    6 years ago

    Avoid this place, it's under new ownership and they will over charge for services. Receptionist is rude as well.

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    10 years ago

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    11 years ago

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    El Portal Dental Group

    El Portal Dental Group

    (46 reviews)

    I received good care from the dentists here, but I found their business side predatory and…read moredishonest. I showed up for a routine cleaning to find that they no longer accepted Delta Insurance (they did not inform me of this change ahead of time). I chose to cancel my appointment and my wife's, which was scheduled soon after. The business manager met with me, and said that because they hoped to keep us as customers (and hoped to resume taking Delta by our next appointments), they would waive the charge for both my appointment and wife's if we did not cancel them. All went well until they were unable to resume taking Delta, and we had to change to another dentist (which provided superior care AND covered 100% of our dental expenses under Delta). Then, we suddenly began receiving bills for the appointments the business manager had waived. It seems that if they couldn't get us to pay cash for future appointments, rather than use our insurance (a cost of well over $1000 a year just for cleanings and exams), then they were going to do their best to squeeze what they could out of us, and were not going to let ethics or integrity get in the the way of a little money. I've talked to them on the phone, in person, and written to them. At first, they confirmed that the cost should have been waived. But they just keep sending bills for the amount they previously waived. I don't even know if that office manager still works there, and there's likely no one who now remembers a conversation from that long ago. It's a pain to deal with them constantly trying to collect less than $300 they are not owed. I think it's been two years of harassment from them. But they did me a favor too, and I hope it's one for you too if you're looking for a dentist in Merced. There are so many dishonest dentists preying on patients. I thought I'd found an honest one in El Portal. As stressful as this is, it likely saved me far more money in the long run by forcing me to leave them before getting taking advantage of by their unscrupulous business practices. Steer clear! I know it can be hard to find a new dentist in Merced, but don't settle for a practice you can't trust.

    Service I have received has been wonderful from the ladies at the front desk to the wonderful…read moredental staff and being open on a Saturday is a huge plus

    Scott A Smith, DDS - oralsurgeons - Updated May 2026

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