I've seen this a few times and decided do go though the drive through. The intercom was so bad…read morethat the staff came out to take my order! Even considering this I had to wait probably 10 minutes for a very wrong order. At that point I just needed to make it to my next destination. The drinks I did receive were excellent and I would give them another try on a day I'm not in a hurry!

Really disappointed with the service. We were the only customers inside, and there was just one car…read morein the drive-thru, yet it took an extremely long time just to get my daughter's small snow cone. There were about five employees working, but it didn't seem like anyone was managing things efficiently. What made it worse was that a customer who ordered after us received their order before we did!!! Despite us only ordering one item. There was no sense of urgency, no communication, and no customer service at all. As more people started coming in, it was clear the staff couldn't handle even a small rush. Overall, very poor service and attitude. Definitely needs better management and training.

Came in a hurry and was greeted a bit slow for there being no one else in there nor in drive thru…read more There was a pile of water on the floor with a sign, but was quite confused why none of the 3 employees were addressing it. Otherwise it was nicely decorated and clean. Everyone was friendly and my smoothie was made perfectly. Always a fan of the daily warrior.

Just wanted to give a huge shoutout to this establishment. Especially to Oscar the general manger…read moremanaging that establishment. And his awesome employees. They are doing a very outstanding job. Every smoothie I order comes out amazing. And the customer service is on top! Thank you so much!

What a wonderful experience at this Tropical Smoothie Cafe!…read more Grace was so nice and set the tone for a wonderful brunch for us. She was very interactive, chatting with my family and I and holding down the kitchen making smoothies, bowls and keeping things tidy! She was taking care of all of her customers in this way and you could tell she really cared. Dillon was on wraps and he made a delicious buffalo chicken wrap! I loved that it wasn't too dry and the chicken was soft. Joe took our initial order and was very patient as we decided what we wanted. Nicolette was helping fill orders as well and she had a mega-watt smile that was infectious! She delivered more of our food with ease and Emily was also nice. I think she was in training but had a bubbly demeanor to her. As far as my drink, I got a mango smoothie and the flavors were so good and strong! It honestly was better than my usual smoothie place and I really enjoyed it. Overall, we had great service here and will definitely be back! Thank you to the whole staff!

My first time visiting this location. It's been a while since I've had tropical smoothie cafe and I…read moreenjoyed my experience. I hit the mango magic which is mangos pineapple and non fat yogurt. Very very smooth blend and hit the spot. Customer service was adequate however you could hear side conversations discussed a little too openly during my visit. Quick and speedy service and looks like a well kept restaurant. I would try this place again

This place is the bomb! I love my favorite Mango Green Tea with milk, and double boba. It's just…read moresomething I can't pass up.

I think this is the only place I know that offers a mango avocado smoothie. It's not too sweet or…read morebitter. It's the perfect combination especially if you love avocado. It's definitely my favorite on the menu. I always add boba for a $1. Customer service is always good depending if you order on the go or dine-in.

"My recent visit to Presotea in Mansfield was nothing short of delightful! The atmosphere is…read morevibrant and inviting, with a clean, modern design that makes you want to stay a while. The staff was incredibly friendly and knowledgeable, helping me choose from their extensive menu. I opted for the Mango Green Tea and the Taro Milk Tea, and both were spectacular. The mango flavor was fresh and not overly sweet, while the taro had a creamy texture that was just perfect. I loved the little chewy tapioca pearls--they added the perfect texture. What really sets Presotea apart is their unique brewing process, which ensures that every drink is fresh and flavorful. I also appreciated the variety of options available, catering to different tastes and dietary preferences. I highly recommend Presotea to anyone looking for a unique bubble tea experience!

Presotea is a wonderful place with delicious, refreshing drinks and plenty of flavors to choose…read morefrom. The boba is always fresh and tasty, the staff is friendly, and the service is quick. The atmosphere is clean, cozy, and welcoming--a great place to relax and enjoy a drink. I'll definitely be coming back!

Stopped in on a weeknight, it wasn't as busy but maybe the cold weather attributed to it…read more The employees were friendly & service was quick. I know they don't control the menu but it's still nice to be able to control sugar options when applicable. I got the Hokkaido Pearl Milk Tea with 80% sugar, they did let me know that was the most the sugar could be reduced by & that was good to know. I also asked for less ice & it was nice to see it didn't reduce the volume of my drink. Clean establishment, nice decor, they even have some games/activities if you're there to hangout out with friends. Stop on in & support them if you get a chance!

Ordered the Coconut Milk tea with boba, half the sugar, and lite in the ice. It was delicious!…read more While waiting for the drink, noticed the screen showing a video on Sharetea but the video has customers and workers still wearing the masks which tells me that the video is OLD. Please let your company know that this video is dated and customers need to see an up to date video showing your products, what's in them, how they are prepared, and finally your friendly staff's smiles instead of the masks. Let's get back to normal, please. It's been several years without COVID already, right?

Love the menu options. The staff is so nice. The owner is kind too and I wish I could talk to her…read moremore often. The place is clean and the juice fresh.

Catching up on my reviews, I definitely check them when I am considering places & giving my…read morethoughts on this place. I've been here when they first opened, it was great. Service was good, wait time, food & drinks... all good. It had been awhile, I just forgot they were there. Placed an order here during Labor Day, my order went through, payment accepted. They were closed, I get it... sometimes we forgot to turn off the app or system, whatever. No response on the phone, Facebook, email. I called the next two days when they were opened, constantly got hung up on. I finally went in, two days later, a girl had headphones on. She was nice & I explained to her the situation, she said she could make it for me now. I told her I was ordering for a family member & then she input the refund & said it'd take time. She was the only one there & I doubt that ServSafe manager certificate (it might have been expired too) wasn't hers. My problem is not with the employee, she did what she could. My issue is the whole ordeal & them not once reaching out after I tried different avenues. If I hadn't gone in, I doubt I would've gotten a refund. Go down Broad, there are better customer focused establishments that deserve your business.

Very kind and helpful staff. A little on the pricier side but the chimichuri steak wrap is so good…read moreand fresh. Plentiful parking

First timer...and have to say I was beyond impressed! The freshness of the food, the presentation,…read moreagain, I as impressed! Wish they had one closer to me in FW, would definitely make this a destination for those instances something healthy and delicious was in order. Give it a try! You will be back!

This was my first time coming into a Tropical Smoothie and i had a good, pleasant experience. I had…read morea free smoothie or acai bowl from T-Mobile tuesday and I cam here to redeem it. The cashier was friendly and knowledgeable of the promotion. He answered all my questions and even tho they were very busy, they kept the line moving and taking customers' orders. I probably only waited no more than 7 minutes before I got my order. I could see all the team members working and getting things done. I did not order any food, but for now, I will stick with smoothies. The location was clean and all the employees were nice and I would come back here since I really enjoyed their smoothies.

The customer service person needs some additional training. Communication skills were poor. I've…read moredefinitely been to better locations. I'll stick to those.

I come here quite often. I go early mornings before work or sometimes during lunch. I'm typically…read morehelped by an older man and woman and they are super helpful,friendly,and fast. Great friendly and fast service on a regular basis. What more can I ask for? I am a regular customer!

Store just opened more than a month Clean and friendly…read moreGood are good and fresh Highly recommended!!!!