I had a gaping hole in my bedroom ceiling due to the drainage system from my ac being clogged. Eric…read moreand his crew cleaned everything up and repaired the ceiling. When done, the room looked better than before the damage. The crew was courteous and professional. I highly recommend Renew Restoration. Candy M

I've used renew restoration a couple years ago for a slab leak I had in my kitchen and had nothing…read morebut positive things to say about Eric, Arnie and the rest of the crew. Unfortunately I discovered ANOTHER slab leak in my bathroom earlier this year. I was confident to know I had a good company I can rely on to help me with yet again another large scale project in my home. Sure enough, I called Eric and everything was handled seamlessly. Everything for the water mitigation and mold detection, to the plumbing and patching the holes back up from the repairs. This company is also really good about handling the headaches of communicating with insurance making sure all the proper documentation is provided in a timely manner just the way the insurance company needs it. Couldn't recommend a better company for such problems that may arise in your home. Thank you renew restoration!

Our carpet cleaned and stretched afterwards! Richard did an excellent job! Definitely will…read morerecommend and use the company again!

I can't recommend Elite Carpet Care enough. Richard is one of the hardest-working people I know,…read moreand it shows in the quality of his work. He takes pride in what he does, pays attention to every detail, and the results are always impeccable. He's extremely dependable--on time, every time--and one of the friendliest, most professional people you could have working in your home or business. His prices are also incredibly reasonable, especially considering the quality of work and level of service he provides. You definitely get your money's worth and then some. If you're looking for someone who does outstanding work, shows up when he says he will, treats you right, and charges a fair price, call Elite Carpet Care. Richard has earned my business, my trust, and an easy five-star recommendation. I wouldn't hesitate to recommend him to anyone.

Our experience with Desert Dry Restoration (Fernando Ventura) was extremely disappointing. After…read morethe Palisades fire, we hired Fernando to help with debris removal and restoration work on our property. Unfortunately, he was unable to complete the job because he did not have the proper licensing required to perform the work. We waited over four months for him to obtain his contractor's license, but he failed the test and never became properly qualified. We ultimately had to hire another licensed, reputable contractor to finish the job correctly. To make matters worse, after our new contractor completed the cleanup and restoration, Fernando illegally dumped debris from his roll-off back onto our cleared lot. When I confronted him, he admitted doing it and promised to reimburse the cost we incurred to have it removed -- yet three months later, we are still waiting for payment. Adding insult to injury, Fernando is using a set of photos of our home on his Google profile as an example of his "work" in the Palisades. This is completely misleading -- he did not complete the project and did not have the proper HAZWOPER certification to handle or dispose of debris. We trusted Desert Dry Restoration during a very difficult time and were met with unprofessionalism, dishonesty, and additional expense. I strongly recommend verifying licenses and credentials before hiring and would not recommend this company based on our experience.

Desert Dry was responsive, clean, and completed the work quickly and efficiently. Great experience!read more

Had the pleasure to work with Johnathan. He is a great project manager he helped me make my claim…read morewith my insurance and the rest went smoothly thank goodness! What started off as a headache and stressful situation ended good and taken care of ! Thanks again !

We had an extremely disappointing experience with Lakes Restoration from start to finish. What…read moreshould have been a stressful situation made easier by professionals instead became even more frustrating because of their poor communication, lack of follow-through, and unprofessional conduct. The biggest issue was communication. The crews routinely arrived outside of the timeframes they provided, and information we had previously been given was frequently changed or contradicted. We repeatedly reached out to our project manager, Andrew, with questions and concerns, but most of the time we either received no response or were given inaccurate information. When we escalated our concerns to the operations manager, Jonathan, we were met with a dismissive attitude rather than solutions. On multiple occasions, he attached a document stating that we would forfeit 15% of our insurance proceeds if we chose not to use Lakes Restoration for reconstruction. Whether intended or not, this felt like an intimidation tactic rather than an effort to address our concerns or earn our business. The work itself was equally disappointing. The crew damaged some of our personal belongings and repeatedly left their lunch trash and other debris throughout our home. Delays became the norm, with work frequently stopping for a week or more at a time and, on some occasions, multiple weeks passed without any progress or communication. Another frustrating issue involved Caleb, another project manager. Before we agreed to use Lakes Restoration for mitigation services, he promised us a $1,000 discount if we signed with them. After the work was completed, that promise was denied, and the company refused to honor it. Perhaps most concerning was the billing. Lakes Restoration submitted mitigation charges of approximately $8,900 to our insurance company. After reviewing the invoice, our insurance carrier audited the charges and reduced the approved amount to approximately $4,000 because many of the submitted charges were determined to be unnecessary or unsupported. That alone raised serious concerns for us about the company's billing practices. Overall, this experience added unnecessary stress to an already difficult situation. Between the poor communication, repeated delays, damaged personal property, failure to honor commitments, dismissive management, and questionable billing practices, we cannot recommend Lakes Restoration. We strongly encourage anyone considering their mitigation or reconstruction services to do their research and look elsewhere.

Distressing time dealing with the kitchen problem, totally panicked and upset. Brett to the rescue!…read more He was extremely helpful and his manner calmed us down immediately. He talked us through what needed to be done, got things scheduled and left our home with us feeling so much better. He was clearly experienced and knowledgeable. I'll update the review after the work is completed, but in the meantime I am so incredibly happy that we were referred to him. So now I'm paying it forward and referring you to him. I'm doing you a big favor. He sent a very pleasant person to do the demolition piece of the work, and the young man was very tidy so there were no issues when he left. After that, Brett referred us to somebody else who did good work for us in the reconstruction and what turned out to be updating and almost remodeling of the kitchen (that was TCC General Contracting).

Great Service! Friendly, quick response and Great Customer Service. Brett and his team went above…read moreand beyond my expectations! Thanks guys for great work!!

Rainy Day Environmental Solutions as a whole has been such a great company to work with. Sebastian…read moreand Antonio definitely know their stuff and it shows in how they conduct business. They've been professional, answered every and any question I had, and treated my house like their own in taking care of it. I'd highly reccomend Rainy Day. Actually, I'd shout my recommendation from the rooftops.

I had a great experience with this company. They sent out Sebastian, who was very polite, friendly,…read moreand professional from start to finish. He took the time to thoroughly assess the situation and explained that the issue wasn't as serious as I initially thought, which I really appreciated. What stood out the most was his honesty--he didn't try to upsell me on any unnecessary services, and he didn't even charge for the estimate. That level of integrity is hard to find. Overall, a very positive experience. I would definitely recommend them to anyone looking for trustworthy and professional service.

I've used them through my insurance (CIG) twice in the last few years. First to repair the walls…read moreand ceilings damaged to repipe after a broken hot water line and recent to repair walls and flooring from roof leaks during Tropical Storm Hillary. They do a very complete job leaving things like the problem never happened. My walls and ceilings were replaced (new drywall) and painted perfectly. When they couldn't repeat the paint that was there, they painted the entire room a new color and did a perfect job. The first time i used them they have to move a cabinet with a lot of delicate items in it. The emptied the cabinet, moved it, repaired the wall, put it back and put back all the items just like they were before. When I came home later, it looked like they magically repaired the wall without moving the cabinet. For the most recent work done, they also cleaned my carpet in two rooms and replaced the padding in one. They were a little sloppy. When I moved the bed later, the carpet was clearly not cleaned. That would be my only complaint. Overall, excellent work and I would recommend them to anyone, anytime.

These contractors Alphonso are ok. I would not refer them to anyone. My dishwasher wouldn't open…read morethey had to come back and fix it as they didn't measure correctly! My toilet was broken right away "my guys didn't do it". But they did. They had me sign another contract which was ignorant. It was really overwhelming do not want to hire them again. Alphonso came in like a new supervisor with a big head The work done was livable but not allot of options to pick from.

After going through the Palisades fires this year, a very traumatic and heartbreaking experience…read more.. We obviously had to hire a fire and smoke remediation company.. and went with Hunter! We just finished our remediation with Brett from Hunter Restoration and our apartment smells and looks great! Brett and Braulio did a wonderful job! Not only did they do an amazing job with our unit and were very hardworking and dedicated to making our place look amazing... They were also very compassionate, understanding, patient and worked with us and our situation to be able to make this happen for us as smoothly as possible. I met with almost 8 remediation companies... I'm happy I went with them... I will definitely go back to them for any future jobs I have. I cannot recommend them enough! They did an amazing job!

The team responded promptly with our request for a quote and Bret came out to assess what would be…read moreneeded. He was kind, communicative, open, and honest about what we would need in our case for the home repairs. In this world, I appreciate very much. Someone who is open and honest and tells you from their experience options, so that it saves time and energy. I very much appreciated this experience and would recommend them to others.

Short version: 1) Lack of Price Transparency: I was not…read moreinformed about the cost of the inspection before the service was performed. During the service call, when I asked about the cost, I was told there was no fee for the visit, but that I would have to pay when requesting an official report. 2) Incomplete Services: Servpro failed to deliver the promised services, specifically the "detailed estimate, scope of work, and photo report" that was clearly defined and advertised by ServPro representative, Joanna *****, to be included in the $350 service charge. 3) Unresponsive Behavior/Nonperformance: Servpro's lack of communication and responsiveness, especially during critical times, led to confusion and frustration. This includes the failure to generate or send the report to my insurance company. 4) Billing to Incorrect Insurance: Servpro incorrectly billed Insurance Claim A for Inspection B without my authorization, leading to complications with my insurance and financial strain on my part. 5) Unethical Billing Practices: The discovery that Servpro attempted to bill my insurance directly and without my knowledge or consent raises ethical concerns about their business practices. Long version: My experience with Servpro has been quite frustrating. It started in the last week of December 2022, when I noticed slight water damage in my hall closet and called them for an inspection. I opened a Claim A with Insurance A for the relatively minor damages. During the inspection, I noticed that none of the contracts and documents I signed stated a fee for the inspection so I asked the inspector, David, directly and he told me there was no fee for the visit, but I would have to pay for an official report. I emailed my ServPro case manager, Joanna, and she told me via email: "To answer your question, there is a $350 Service Call charge. With this you would be provided with a detailed estimate, scope of work, and photo report. Should coverage be afforded, this is something the insurance might cover as well. " Things took a drastic turn on January 1st, 2023 when my house was severely damaged in the windstorm disaster, resulting in the roof being ripped off and causing severe water damage in three rooms. I called a local company for emergency assistance, and they pressured me to work with them on both Claim A and B. However after 3 weeks of stringing me along that company disappeared! (That company went out of business) Water damage turned to mold and my house began rotting from the inside out. Turning back to Servpro, I called about Claim B in tears and spoke with someone new (not my original rep Joanna) for over 20 minutes. I genuinely apologized for how poorly I'd handled Claim A. I explained that the other company that responded to the disaster emergency pressured me to work with them and then they disappeared after stringing me along for four weeks. I told ServPro that I had a $20,000 check in hand and was ready to sign it over immediately and I'd give ServPro both projects. The woman was very kind and understanding and sent Ryan out to my house the next. I was told that work could start on 2/10/2023. I sent all my necessary insurance work and connected ServPro directly with my insurance so I wasn't a middleman. I thought I had done everything right to make amends. The inspector from ServPro was, in fact, prompt in coming to my house to assess the damage as scheduled. After the site visit, no Xactimate (or similar) work estimate was provided. No one from ServPro responded to my repeated requests for copies of the estimates, nor had anyone reached out to schedule the start of work. Over the next week, I called and emailed every single day trying to schedule the start of work, and asking for a report. On my 5th call (Feb 15th) for updates I was told that "estimates had been submitted to my insurance on 2/13/2023 and were "pending approval" from my insurance", and I again requested copies be sent to me. So I spoke with my insurance and discovered that no one from ServPro had been in contact with my insurance, nor had my adjuster received any copies of estimates from ServPro to approve! So I terminated our contract for nonperformance, and NO ONE RESPONDED. ServPro just completely ghosted me. Eight months later I received a bill from them for $365 for the inspection. In my attempts to clarify the situation, I discovered Servpro had silently billed Insurance A for Inspection B, for incomplete services without my authorization. The passive-aggressive approach taken by Servpro has left me frustrated. After months of trying to resolve this privately, they have told me that if I do not pay by the end of the month they will hand the erroneous bill over to collections. In conclusion, my journey with Servpro has been marked by communication issues, unauthorized billing, and financial strain. I hope this review sheds light on the difficulties I've faced and serves as a cautionary tale for others considering their services.

ServPro was very quick to respond and send someone out to our property when we had a leak. Adrian…read morewas extremely helpful, quick to respond to questions/concerns, and sent photos to our insurance adjuster right away. Rico and Albert were also extremely helpful while onsite with getting rid of excess trash left. We were dealing with insurance, so it was a bit difficult getting information sent to us instead of the insurance company throughout the process. Did feel in the dark from that perspective, of not knowing fees that were being charged while work was being done.

horrible company. John Strange is a fking tool. leaving multiple customers without insulation for…read morenearly a year when he was contracted to do that.

From the owner: We specialize on water and fire damage.read more