If you need new railings, balusters, and/or stairs, this it THE place to call. I had a large, complicated project - replace a staircase; replace all railings and balusters on a two-story foyer and basement stairs; replace the railing and balusters on a CURVED balcony.
Every member of the staff that I dealt with (Kevin, Bob, Dale and all the installers) is courteous, professional, diligent, and very good at what they do. From the design process through installation completion, they focus on the customer's vision and take pride in their work, which is evident in the finished product. Their dedication to craftsmanship and attention to detail is absolutely superb.
In addition, they have great visual tools to help with railing/baluster design. There are literally thousands of combinations you can create. Realizing this, they built an in-store "template" to allow the client to physically arrange the desired design and see it live. They also have an online site to do the same (more options). And when that wasn't enough for me, they ordered a few samples of balusters they did not have in the showroom just so that I could see them in person - without charging me, even though I ended up not choosing them. Great customer service!
I did not have a "cookie cutter" project, so there were issues they had to work around, having to do with the house itself. For instance, the curved railing was very technically difficult (original railing curve was wrong, plus it's just a hard project!), but they were able to create a beautiful focal point. I can't stop staring at it.
Whether your project is large or small, you will be satisfied with Schutte Stairs. read more