I had the pleasure of dealing with Shannon Carroll of Deckmasters of Cincinnati today. The…read morecustomer service was spot on: punctual, courteous, considerate of our property and pets, and offered fair prices. They were refreshingly honest about what they could and could not do with our home improvement projects and demonstrated a commitment to quality workmanship.

From the owner: At Deck Masters, we offer design services, custom craftsmanship, and installation. Everything we…read morebuild is designed to match each individual customers needs and tastes. Each deck is custom built to fit your space and to look as if it was meant to be there. Whether it's a new deck or an addition, your home and yard will be perfect because it's been custom made for you. We always take pride in our attention to detail and build with durability to stand the test of time. Our services and products are second to none and we have the testimonials to prove it. We look forward to meeting you and discussing your dreams for your next project and bringing those dreams to life.

In mid-July 2024, we met with Chris Hollon (owner) regarding a deck and patio replacement, two…read moreoutdoor fireplaces, and a roof over part of the deck. He quoted a price lower than competitors and claimed the job could be done by Halloween. I work in construction and know this was unrealistic since we hadn't signed a contract or picked out materials yet. On August 7, we signed the contract and paid a 1/3 deposit, with 4 equal payments to follow. Shortly after, we met on-site again. Chris dismissed the Halloween timeline (his own estimate) but said crews would be available and it could be done by Thanksgiving. By September, we selected stone, composite, and rail types and sent them to Chris. Work didn't begin until early October, after repeated, unanswered calls to Chris and Todd Payne (general manager). The patio was poured around October 21. In November, no work occurred. Chris and Todd blamed a truss plant fire and LVL beam shortages. Todd repeatedly asked me about the composite color--despite it already being sent. Framing started the first week of December. On day one, Todd called to ask if I was home to give the framer engineered drawings--not something I should need to handle. During framing, Chris contacted me more than ever--not about progress, but to upsell a new roof with a "family discount." I declined. Right before the holidays, Chris asked for the second payment early and promised major progress while we were out of town. We declined since less than half the phase was complete. While away, he walked back his claim. When we returned, the only new work was the shingled deck roof. A dump trailer had been left in our driveway the entire time. When I asked for it to be removed, Todd said it had a flat tire and asked me to inflate it, which I did just to get rid of it. January and February saw minimal progress. Fireplaces and rough electrical were completed late January. Weather caused some delays, but 4 months in and we still had no decking or rails. Decking started March 18--3 months after Chris said it would be done. The sub did quality work but showed up late and left early. Work picked up in March and April, and I began making partial payments as progress resumed. My wife started texting Chris frequently to get things moving. Eventually, he snapped, replying to her: "this is harassment" and "I don't need your attitude." He never apologized. Later, when Chris came on-site, I confronted him. He admitted he underbid the project and begged us not to share what we paid. He insisted he never said we could paint the patio ceiling (even though he had) and argued over it until I asked him to stop. I gave him color swatches for trim and ceiling stain--he lost them and asked again. We resent them, and weeks later Todd asked for the colors again. By late April, painting, stonework, gutters, trim, and patio ceiling were complete. Rust stains on the patio--caused by tools left out all winter--were removed. Chris requested another payment; I declined until full completion. The project was finally completed May 8, 2025, and we paid in full on May 9--8 months after work started. I do not recommend this contractor. Unprofessional, rude, and unreliable. Chris behaves more like a buddy than a contractor--talking about microdosing mushrooms and politics instead of job progress. After hiring him, I read online reviews. I was surprised by the positives but also shocked by how negatively the company responded to criticism--calling one customer "delusional" and dismissing others with "you can't make everyone happy." Everything here is factual and can be supported with the contract, photos, and saved texts

In February 2024, We paid Chris Hollan Construction $61,250 (was suppose to be $58,000) for 2…read morecovered porches and a concrete pad for us to build a shed on. As of today we are owed a refund of $3,250 (which has been promised to be delivered 3 different times now with no shows). We tried to close the permit to find that the front porch needed to be approved thru Zoning and was not. It failed inspection due to no gutter on addition, oversized from original plans, stairs are not even, which has resulted in my husband falling down them. The original gutter on my home was cut and seemed so any future damage from this will not be covered by insurance or warranty. The roof was to be rubber due to the pitch but it's shingled (and doesn't match the original roofs shingle) and there is nothing between the shingles and the plywood which voids any warranty there also. They created a trip hazard going up to the porch with the concrete pad they placed for new porch. And the front porch roof is crooked! They severed my electrical wire that ran out to a post in my front yard, in which they taped it back together and then concreted over it and told us the light doesn't work for reasons not controlled by them. The back porch was enlarged after plans where drawn up. The new design doesn't have plans approved by an Engineer. No electrical permits were pulled. The stairs are again uneven. There are concerns how the roof is attached to my home. The back patio roof should have a rubber roof also but it's shingled with no barrier between shingles and plywood like the front porch. They applied a thin piece of flashing to divert water in which the inspector for Boone County laughed when he seen! I opted for engineered wood for the longevity and the colors do not match. When they ran the electric to my inside switch they left large holes in wall and just put the switch cover back up like we would notice. The 8x10 concrete pad they installed for us, was probably 8x10 with the forms but we had to add bricks to the back of the pad because it wasn't correct once they removed the wood forms. Anytime we contact Chris Hollan Construction we get empty promises but no action. AVOID them at all costs!!! We have started to seek a new contractor to see how much additional we will have to now pay to get these porches to code. I would understand this more if we had a bunch of friends build this on weekend for beer money! But $58,000 there is no excuse for such crap work and no response from owner. The manager just feeds you a line to make it seem like something will be done. But nothing happens. The over payment was discovered in October when they tried to get a final payment. Very very poor communication. I will gladly show anyone the list of problems from Boone County over this extremely expensive seedy half @$$ job that was done

Never followed thru on promises made in the contract. Always had excuses and blamed others like…read more"couldn't find anyone to do the work", "weather" and "permits are taking forever". Don't pay this company a penny, even when Quincy puts on his charming sales hat.

We hired Crown Pointe in May to complete several remodeling projects around our home. Please note…read morewhen checking reviews, they have multiple offices out of Cincinnati, Fort Thomas, and Bellbrook. The project was anticipated to be completed in August. They completed the gutters/soffets and then never returned to complete our deck or door remodel. We tried to reach Quincy and also the main line consistently for months without consistent response or resolution - often with a message that he was out of town and would get back to us and then not getting a response back. We paid them nearly $30,000 in the initial 2 of 3 deposits for the remodel and unfortunately have only received a 1/3 of the work done. The owner no longer responds to our communications to resolve.

Ryan at Wade brothers was a godsend to me. He delivered on…read morequality work for a fair price but more than that he is a good, hardworking and honest man. I interviewed many contractors to do work on my family home. We needed a roof, gutters, insulation and electrical work updated. With spring storm season coming I was needing the roof done urgently as it had started to leak. I was also, at the same time, dealing with life handing me some heavy blows. Once I told Ryan what was going on he asked, "How can I help?" I gave him a rundown of my budget and everything I needed done and explained how overwhelmed I felt. He told me, "I got you. I can organize a lot of this for you to take it off your plate. What my company can't do I have a good network of contractors in other areas I trust to set you up with." The work was done quickly with very professional and licensed contractors so that I could deal with other things that needed my immediate attention. Thank you, thank you, thank you.

From the owner: We specialize in all roofing, siding, and metal work needs. Other specialized areas include all…read moretypes of gutters, decks, pole barns, home additions, and interior remodels.