Took my Crosstrek in for 2 recalls and a rattling sound in the back of the car. Takeshi was very professional and friendly and got me set up with a loaner car after checking mine in. I was shocked by how fast the service was, the recalls were done the same day. They hadn't seen my note at first about the rattle, so they asked a few questions and were able to determine it was the motor for the back windshield wiper (under warranty, yay) and had that fixed the next day. It was very convenient to have the loaner, even for the short period of time, and I appreciated their professionalism and fast service. read more

I had an unexpectedly positive experience when purchasing a new Subaru from Schomp Subaru this year. After shopping several dealers and brands, there was no comparison with the lack of pressure, clear communication, attention to detail, and follow up on getting questions answered. Our sales representative, Perry, even took time to record and send several videos of the vehicle we were considering to help us remember the details. Over all my (many) years, this was the best experience I've had with buying a new car. Thanks Perry! read more

.......I much love Subarus & have owned several... ....A while back I attempted to buy a Subaru from Shortline... I had a trade-in...after working with them for a while I could see that we could not make a deal... ....No Problem...No Bad Feelings...No Harsh word......Just No Deal...... ...The World is awash in Great Subarus & Great Dealerships... .....They had driven my car to see what they would give me on trade... I asked the "Salesman" for my keys back...he left me & my wife & my daughter standing there for over 5 minutes & he came back saying ....."We Can't Find Your Keys".. I knew that was a LIE .... I looked him straight in his Lying eyes & I said ..."Yes you can find my keys...you just are Not Motivated. .... So I am going to Motivate You." I walked to the center of their busy showroom & yelled at the top of my lungs... ....."They Can't Find My Keys." The Lying "Salesman" ran to the Lying "Sales Manager's Office" & the 2 Liers had my keys back in my hand in 4 1/2 seconds. ..... What a Surprise!!!!!! I later learned that this is a Car Strategy of dishonest dealerships to Intimidate & OR Punish a Customer that .... DOES NOT BUY THEIR Bullying & their ...BULL-SH@T.... Needless to say I have NEVER gone back but I have told of my experience 100's of times & the dab of profit Shortlie thought they could intimidate me into...., has cost them Many, Many Sales... I hope whoever is reading this is warned away From Ever Going Into ...Shortlie Subaru...or at a minimum...Make sure you...Take an extra set of keys... But Subaru is a Great Car .. find one & buy it & enjoy it....Be Blessed.... ...PS...take any of the positive reviews with a Bag of Salt....the "Salesmen" tell customers that they will not get their commission if there is not a positive review...Take all the fake positive reviews with a Bag Of Salt... read more

Wow. WOW. I have had to get my 2012 Outback serviced a few times and took it to Groove Subaru, but this past time I decided to try Schomp. And boy... WHAT A DIFFERENCE. From setting up an appointment, to checking in and dropping off my car, leaving with a loaner vehicle for the day (all within 30 minutes, by the way), receiving constant communication via text and phone calls, then to top it off with an exterior car wash with a water bottle and mints found in my cup holder...Schomp Subaru - you have a fan for life. The little things truly go a long way and to Takeshi, Mathieu, Burton, and the whole staff - you made a big difference in a typically, frustrating service. Thank you!!! read more

I have always loved the Shortline Subaru full service center. The employees on that side of the house are always very courteous and timely. However, I only needed an oil change and decided to try the Express Oil Lube Center. I waited 15 minutes for someone to even talk to me. He was extremely rude, and then told me it would be at least two hours! How is 2-1/2 hours of my time an 'express' oil change. I would not plan on trying to go here during a lunch hour. As it is I wasted an hour driving there and back and then waiting in line for 15 minutes for NOTHING. Not express at all. read more

I have been happy with my service experiences here for my Subaru. The waiting area is minimalistic but does have a fireplace which is nice on cold Colorado days. I've dealt with two of the service advisors, a really nice lady and a gentleman with a beard and both have been courteous and polite. Scheduling service is very easy, can be done online. read more

Customer service was appalling. My wife's car was stolen and recovered. We had it towed to Schomp hoping to get it repaired. They lost the car for two weeks on the lot and pulled off her license plate, which they then also lost. My wife called in to get a status update and Rick was so rude to her that she was brought to tears. Highly recommend taking your car anywhere else possible. read more

I've been looking for an Infiniti G35 for a while now and I found one here and when I emailed them I got an email back. I was excited about the car and about the third email they wrote me back and said "we're sorry but we just sold that car" wtf, this is the second time this place has done this what a waste of time. So frustrating read more

Excellent service from T.J. Joyce the general manager and Takeshi Hirano in the service department.

I took my car in for service, which turned out to be a simple fuse replacement ($125) and they told me I needed a new battery, which they wanted to charge me $250 for. Seriously...I went to Costco, bought a new battery for $70 and installed it myself. What's the deal with car dealers always trying to rip people off by charging several times the price for everything they do. If something takes them 10 minutes to fix, they charge you a full hour of labor time, which again is a ridiculous rate. Why can't businesses simply be fair anymore? Last time I'll make a visit to this dealership. read more

I never recieved a call back or anything. The wife I waited over an hour and half while the salesman seemed to have disappeared. We were actually ready to buy until that unpleasant experience with the salesman and manager. If you are a Veteran, I highly recommend you go elsewhere. read more

We bought a 2017 Subaru Outback on 10/29/2020 and were told we had the option to finance the vehicle for 48 months at 0% interest. We could have paid cash for the car, but thought it smart to finance the car and leave our money in our investment portfolio. A discrepancy in the loan balance came up recently while I was updating Quicken so pulled out the Purchase Agreement and discovered the interest rate was .99%. When I called the dealership today and talked to one of the salespersons, I was told that in 2020, the 0% interest rate was only for new vehicles with a 36 month loan. If we continue to pay monthly for the duration of our loan, our interest will amount to over $500. While .99% is still a very good rate, I think we were lied to by the salesperson. I should have checked the Purchase Agreement more closely and caution other buyers to do the same. read more

I did not find this company to be trustworthy. I had to take my car in 3 times to get the air bag light checked. Each time I arrived for my appointment, they were not able to do the service because they hadn't recorded the appointment on their schedule or scheduled me for the wrong service. I found them to be extremely disrespectful of my time. I became frustrated because each rep I spoke to told me something different than the previous person I spoke with. They also charge far more for the same services than other Subaru dealers in the metro area. read more

Went in to the dealership looking to lease a Subaru Legacy with cash and a trade to help with my monthly payment. I come to find out my car I had for over 6 years had been totaled by the previous owner. My old car was a 99 Camry. I had previously ran a car fax on it before I bought and saw nothing out of the ordinary. But the finance guy told me that it didn't post to the car fax until after I owned the car. With knowing that they told me I would only be offered $300 for my trade. It was very upsetting to hear that after I thought I did everything right when purchasing my Camry. Bob was the salesmen I worked and he was great! Bob and their finance department did a great job of working with me even though my trade was a total loss I was able to get a fair trade in value. I'm extremely happy with my experience and my new vehicle. I will definitely return in the future! read more

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Thought I got a good car and have had nothing but issues. My salesman doesn't respond to emails or calls. Seemed more concerned with the sale than friendliness or accountability. I had a bad feeling when I drove away thinking it was just anxiety and I should've listened to my gut. Unfortunately would not recommend. All I can say is to buy that extra warranty! read more

Let me start by saying I have never in my life written a complaint or review about a business, but this experience put me over the edge and I felt it necessary to warn other consumers who might look at reviews. This dealership is a complete disaster. I would call it something worse but this review would be deleted. Stay away from Shortline Subaru or you will be disappointed. They don't deserve even one star. I arrived for a pre-scheduled appointment to look at a certified pre-owned vehicle and was told that the salesperson was busy, so they pushed me to a different salesperson. First red flag. It then took them 45 minutes to find the keys to the vehicle, somehow both keys were missing - second red flag. Third and final strike was when they took a deposit over the phone for the vehicle I was going to purchase then left me a message 30 minutes later saying that they made a mistake and had already taken a deposit on the vehicle and didn't realize it. I invested over six hours of my time with this situation and the dealership manager was unsympathetic. Terrible customer service, terrible communication, terrible organizational system. Go elsewhere there are much better dealers in the front range. I wish I would have read the Yelp reviews before wasting my time with this dealership as most of them are negative and most likely spot on. read more

Make your appointment with Matt Burnett if you can! After a total loss of my non-subaru, I knew I wanted a Subaru. Matt made the process so easy and I can honestly say I had a great time. Not having the pressure of negotiating and being able to relax was a game-changer and gave Matt and I the time to really review all of my options. His knowledge of the Subaru line and ability to compare them to other cars you may be considering is helpful when it comes to making a decision. As a woman shopping for a car alone, Matt made me feel comfortable the whole time and I'd fully recommend him to anyone looking to buy a Subaru. read more

It started with the woman working the switchboard hanging up on me twice when I called this morning. The first time, someone said something then hung up. The second time this woman talked a million miles an hour, I thought she was a recording and hesitated and then said "oh, you are real person; I thought you were a recording." CLICK. They said they record these things for quality insurance, well, they should. When I called back the third time, she again rattled off whatever the hell she was saying and I said, "Wait! Don't hang up on me again; I just want to talk to the service department." She asked what kind of car and I was then asked to hold for them. The dude tells me, no problem, I don't need an appointment, just come on in to the "Express" service. Express is a BS word here and it must mean something else in Aurora. I got there before 10:00 AM - when the gal said it may be an hour, I almost left. I asked why so long and she said, it gets busy at lunch time. It was before 10:00 - nowhere NEAR lunch hour. This place is in bumF*c* Aurora so I couldn't just leave. There was one person in the waiting room with me and he left a good hour before I did. An hour and half for a simple oil change (I finally went in and asked at that point and she said they were just getting to the filters), a TV BLARING the whole time, $110.00 dollars later and no car wash or it would have been 2 hours. WTF?? I had the yelp coupon for $24.00. All I wanted was an oil change for cheap and quick. No one asked me if it was OK replace or change anything - they did come out and ask the guy waiting with me, but not me. I just got charged. I will never go back. I need to look at that bill closely because I was so pissed when I left I couldn't see straight. The girls at the counter were polite enough and knew that I was pissed and offered a discount ("better than yelp" because of the wait) but I am not sure why it was $110.00. I will never go back, it is my husband's car, and I will never, ever, go back. read more

It makes me sad to have to give this review, but my experience with this dealership was so lousy that I feel compelled to warn others. First of all, the car that I purchased 5 years ago was a used Forester. The car that I had come in to look at was suddenly "unavailable" and I was told that the car that I eventually purchased was a much better deal as there was lower mileage and new tires. I was ready to buy and they knew it. I needed to finish the transaction and get out of there for another obligation..... and so they completely took advantage of me. I was shown the "28 point inspection report" which was supposed to prove that the car had no issues...... I was sold the "Extended Service Plan" for $2k, the price of which would be refunded after 5 years if I never used it. A few months after the purchase, I noticed that my back hatch was not latching correctly, so I went to a local body shop to see what the deal was. I was horrified as the body shop owner took me on a tour of the damage to my vehicle from a rollover accident. Doors were not lining up correctly, the back hatch was bent, the hood of the car was a cheap replacement that did not comply with state and federal laws. I contacted Shortline to let them know, and never received a return call. I let it go and still loved and drove my car, now knowing that it had been in a significant accident prior to my purchase. After paying off the loan, and at the expiration of the Extended Service Plan, I contacted the dealership to make arrangements for the refund of my $2k. For over a week I left messages with several members of the "finance department that handled those issues." Finally, someone called me back when I threatened to contact Subaru of America to make a claim for the refund. I was advised that I needed to wait until I received my title, showing that it was paid off, and I was going to have to appear personally at the dealership with the car, in order that someone could verify the odometer reading. I waited for the title, showed up at the dealership with all paperwork in hand, and was met (eventually - about 20 minutes in) by a frazzled and unhappy finance department manager. She wanted to know if I had written down the mileage on the car so that she would not have to go out in the rain to personally verify it. She wanted to know "why I was canceling my warranty" even though I explained to her that the it had expired by virtue of its terms. Finally, with all paperwork completed (including an explanation of why I was canceling my expired extended service plan), and providing a copy of my title showing that there was no lien, I was told that my check would be mailed in 8-10 weeks. Fast forward to 10 weeks later. I call and leave two messages about the status of my check. Finally, I get a return call, stating that they cannot release the check (which they had at their office, apparently) until I provided them a copy of my title! What? How long has my check been sitting there - turns out that it has been there for almost FOUR WEEKS! What about the copy of the title I provided to them when I drove across town during the biggest rainstorm of the Spring? After faxing a letter to the manager, along with ANOTHER copy of the title, I received my check in the mail within days. In fact, the check stub was marked for follow up 60 days from the date that the check was dated, clearly in order to send an expired check to me! This was the most ridiculous experience of my life, and I think that they purposefully make it difficult and confusing to get the refund, so that people get exasperated and walk away from $2000. Avoid avoid avoid. PS. Apparently the place to get a Subaru in Denver is at Mike Shaw - and the guy to sell it to you is Kat A.'s hubby. ;-) read more

I would give them 0 stars if I could. They've had my car for almost a week now over a single tire change / tire warranty inquiry. They told me to bring it back to them should anything happen with these tires that I purchased ~14 months ago, and now they're looking for every reason to 1. not call about the warranty or 2. charge ME for the tires. I should not have to buy new tires every 14 months... that is absurd. And what's most frustrating is that I have had ZERO communication from them despite 3 attempts to call and this whole time they're just holding my car hostage. read more

This is a review of the service center. The sales side of the house is pretty competitive but I have yet to purchase a car here. Shortline has been my go-to service center for my Subarus mainly because they're the closest dealership to me. Not a great reason but hey I'm being honest about it. The regular maintenance they do for me is alignments as that's not something I can really do at home, and the service is competitively priced. Now onto the non-regular work. I brought over my 2013 BRZ for warranty support as my front dash had started separating from the main vents. Weird, but still documented online as something that happens to BRZs. I come back a week and a half later as they had to order parts for the install. I pick up my car in the late afternoon after work and make it a block down the street when I realize... my glove box is missing. Like there's a gaping hole where my glove box usually is. OK then. So I drive back to the service bay and actually take a hard look at my car. The glove box was never re-installed. My A-pillar covers had broken tabs and no longer fit properly. There was grease all over the inside of my windshield. There was dandruff or something flaky and white all over my black headliner. My shift knob was completely misaligned. The dash had broken trim panels connecting to my stereo. I had exposed wires running down my center console. Great. I told them I'd leave the car with them and when I return they should at least convince me that they pretend to care. I come back another week and a half later, and most of the addressed issues have been taken care of. I drive off and then over the course of the next 3 days I find out what new things were broken. My instrument gauge has a set of 3 buttons on the left which controls the trip computer and other various displays. None of the buttons worked. They forgot to hook it back up (this is an OEM component). My microphone for the hands free calling was also left detached. The glovebox was re-installed but it wasn't aligned and so when you closed it, one corner stuck out. Alright, so I brought the car back once again and told them to fix it. I explicitly stated that whoever the tech was that worked on my car the previous two times, they weren't to touch my car again. I come back a week later and my car is finally in the shape it should've been after my first visit. Everything is actually buttoned up as it should be. The interior had been cleaned (no random grease marks). The damaged panels had all been replaced. The service managers have all been easy to deal with. Takeshi and Cindy specifically have worked with me over the past years for various issues and they've been responsive on scheduling dropoffs and pickup times. Unfortunately the official subaru survey that comes out after an appointment is a NPS survey (net promoter score). It's ranked 1-10 and regardless of what the scale says, if you give them less than a 10 on anything it's considered a failing grade. My first service trip survey I gave Takeshi a 7 or an 8 which was marked as excellent (10 was outstanding). The next day I get a call saying I almost got him fired. Great. That's how employees are treated if you mark them excellent. It breeds complete dishonesty in the survey system and is broken. Needless to say after my month of being without a car due to poor service, I asked both my service manager and the GM if they would be surprised that they didn't get 10s. They still get an extra star because they EVENTUALLY made it right. I still get alignments done here. At least they've got that going for them. read more

I was looking to buy a Crosstrek. I was "helped" by the Online Sales Manager and I scheduled a visit with him to test drive it. Well, everything starting falling apart from day 1, he was not available even if we had scheduled a visit and I was sent first to one other salesman, then at the end the Director of Online Sales gave us the test drive. At that moment, they did not have a manual transmission vehicle but assured me that within a couple of weeks they were scheduled to receive a couple, to which I expressed my interest to test drive one ASAP. I never received a response and requested an update since I felt it was me chasing them. The response I received was completely unprofessional. The Online sales manager said, I quote "the money they pocket out of each sale is not even that great" and said it was up to me if i wanted to buy the car from them. I complained with the Onlines Sales Director, he assured me he was going to make things better and after 1 exchange of emails he stopped replying. They may have a large quantity cars but it matches their big ego. AVOID this dealership. read more

I bought my new WRX at shortline. The sale itself went fine, the price was good and even though the whole process took quite a long time, it was mostly pleasant. However everything after I picked up my car was a complete nightmare. I financed the car through my bank and not the dealership. I also traded a car in. Shoreline agreed to send the payoff for my trade directly to my bank however this never happened. It took FIVE WEEKS of my bank and I repetadly calling shoreline before they figured out that they had somehow sent the payoff to the wrong bank.... Every single person we spoke to in their financing department was totally uninterested in figuring out what happened and it took a complaint to Subaru America for them to make it right. Avoid. There are better dealerships in Denver. read more

I ordered an Outback with them. It was damaged by hail but repaired to "perfect" condition. 1. They stalled, and didn't tell me about the situation until I was on the lot. 2. They were unwilling to negotiate on price 3. They were RUDE and made several backhanded comments. I ultimately voluntarily paid slightly more to buy my car from Mike Shaw Subaru and was very satisfied with the switch. read more

I came to Shortline Subaru based on a personal recommendation from a coworker and the decent number of positive reviews on Yelp. I came in on Saturday to test drive a Subaru and my initial interaction with the sales manager was fine. However, after owning my car for 10 years, I definitely wanted to keep looking around. I kept in communication with the sales manager via email for about a week. Apparently this was very annoying for the sales manager and his final email to me reiterated 3 times that I simply needed to trust him. At this point, I reached out to the floor manager. I explained to him that I did not appreciate feeling patronized and that I had no obligation to trust the sales manager, simply that I had to understand the lease agreement. I was frustrated that the sales manager would only partially answer my questions over email so I asked to work with someone else. The floor manager told me that they "did not need my business, but did want it" and recommended working with another sales manager. He never apologized for my previous experience. I did end up signing a lease with Shortline Subaru but only because I was so worn out by visiting other dealerships. Upon signing my lease, I found out that the original sales manager tried to short me $300 on my trade in and that he did NOT let me test drive the actual car I wanted, but an upgraded model that I told him explicitly that I did not need or want. The new sales manager I did a second test drive with and signed lease with was fine. At this point, I had almost all the information I needed. I was pretty put off that he went into detail about how his bonus was based on good reviews on the Subaru survey. I'm enjoying my new car but unless something changes at this dealership, I would not lease or purchase another vehicle from them. read more

I want to make this clear, this review is about their service department which I moved to because my previous service shop was trying to screw me over because I am female and my Outback was creeping up in miles and I thought a dealership, though more expensive, would be more honest. Feb 2013 I took my car in for an oil change. That previous Nov they had mentioned my transmission fluid was getting dark and my air filter holder was cracked. So I had anticipated being told I needed a flush & a new holder. So you can imagine my surprise when I was told me vehicle was done and no issues.... I was suspicious so I started going back through my old receipts. I realized that the previous May (2012) I had an transmission flush. There is no way 3 months later there should have been anything wrong with my transmission fluid. Also, there were notes in Aug 2012's and Nov 2012's receipts that my air filter holder was cracked. So I sent a WTF email to the service manager. He assured me that they weren't trying to sell me a transmission flush I didn't need and that he was going to follow up my complaint with some training for his employees. He gave me a free oil change to maintain my business. I am always willing to give someone a 2nd chance. I came in May 2013 for my free oil change no issues, though I was surprised they didn't mention my brake needing to be replaced because I had a flat tire I replaced at the end of March and noticed the brakes would need replacing soon. So now it is August 2013 and my brakes are squealing. When I had had them replaced 3 years ago at another service shop, they had told me that the next time I had them replaced I would need a knew rotor (the car has 170k miles). So when Jeffrey came to the waiting room and said my front brakes were at 3/32 I wasn't surprised. Since he didn't mention it, I asked him how my rotors were. He said quote, "Oh fine, we can just flip them" Now I was suspicious again so I told him I would come back to get he brakes done later in the week. I took my car to Brakes Plus the next weekend, and told them nothing just to see what they would say. Brakes Plus told me my front brakes were at 3/32 and my back brakes were at 4/32 & 5/32, something Shortline clearly should have at least noted. Brakes Plus also affirmed my rotors needed to be replaced. I am sick of tired of Shortline giving me confusing information and missing things. They had given me a grocery list of repairs on top of the brakes and now I have to go find yet another Sevice shop to get a 2nd option. read more

I returned for my rescheduled appointment today. Luis texted me several days in advance to remind me of the appointment and was quick to confirm the appointment when I texted him to confirm a loaner car today. He was also very professional during the appointment with overall great customer service. read more

Here's the fast and dirty: Shortline charges you not only a dealership fee of $499.00, they pinstripe all their vehicles and charge you $995.00 for the favor. Because you cannot go in and just remove the pinstriping they whine and cry like little brats about how you're causing them to lose money. Nobody selling new cars is losing money. This will cost you less than $100.00 to have done anywhere else. Shortline's sales guys do the run-to- the-back-and-see-what-we-can-work-out routine. It's a load of crap and the guy on the other end writes insulting little notes to you. Our specific experiences: When we went to buy our THIRD (yes, third in less than a year, the whole family moved over to Subaru from Fords) vehicle at Shortline, we were utterly disgusted with the experience. The first time I bought my Forester here, and the experience was pleasant. Another family member came in for the same vehicle, and felt it was so-so. She had to be very firm and direct in order to get straight answers from anyone. This third time was NOT the charm. We were insulted by the salesman we had worked with previously, and he told us our trade-in was "worthless." He was rude, and did the usual-run-to- the-back-and-see-what-we-can-work-out routine over and over, and finally, we walked. The manager in the back was writing insulting notes on the paper to us and I'd had enough. I called Heuberger the next day because the vehicle we wanted was not in any inventories in the dealerships here in Denver. They gave us a lower price right out the door but unfortunately, could not guarantee when that vehicle would be in stock again. Sadly, Shortline was the only one that had the vehicle we wanted with the right options. I rang them back and was connected with a different person who tried his best to do right by us, but periodically while we were there to finalize the sale, the other salesman was standing around narrowing his eyes at us. It felt awkward, negative, and if my husband hadn't wanted that car so bad I would have walked a second time. The trade in that they cried about like little brats about was promptly back on their used car lot for around 8k more than what their final offer was to us. I thought we'd lose a couple thousand on the trade, but that was just ridiculous. In short-- AVOID IF YOU CAN. Go to Heuberger, it's worth the drive. read more

I took my Impreza into Shortline for that big airbag recall last year. I asked them to check something else out, they quoted me $600 to replace one of my front axles. It takes less than an hour of labour and the part at most can be $150. I was able to get the work done by a reputable Subaru repair shop for $140 including the part, with a lifetime warranty. They also told me my transmission fluid was dirty, I checked it and it was not, and the other shop didn't even want to replace it, it looked so good. In my experience repair shops don't turn down work, so clearly that was another tactic by Shortline to gouge me. Someone recently tried to break into my car, and I lost the bolt that holds the lock mechanism and door handle in place. I phoned their parts department to order a replacement, they went on-and-on about how I had to replace both locks and there was no bolt and all kinds of bs. It took me 5 minutes to take the other door panel off, remove the bolt and hold it in my hand. This mysterious part they swore up and down didn't exist and wasn't possible to replace. I found a similar 10mm bolt at a general car parts store and replaced it. Even though I have a vagina. I know, Shortline, it's unfathomable. Worst yet is that because I went there ONCE I'm now getting robocalls from them every couple of months. I've called and emailed asking them to stop. I'm in the market for a new vehicle now and will avoid Shortline like the plague. read more

When I couldn't communicate with my local Subaru dealer to get a needed safety recall done on my Outback, I called Schomp. A real person answered the phone and within minutes had my service scheduled for that same week. I was told the recall work generally takes two hours to complete. Schomp had it done in an hour and I was on my way. Everyone I talked to was helpful and professional. It's worth driving a few extra miles to get service like this. read more

I'll have been here now for 3 hours, and all I've got to show for it is an oil change and tire rotation. I was advised to make an appointment online so that my car would be expedited through the service. I got her in time for my 8:30am scheduled appointment, and it's 11:30 exactly as I type this review. I have already paid for my services ($79 - this is even reduced $10 thanks to Yelp check-in discount), but I am electing to wait another 20 minutes because I had to ask if an $80 oil change even comes with a car wash. "Of course. I was just about to ask you if you wanted the vehicle washed" was the service manager's comment after I questioned him about this. I'm in my car now after it was "washed" and I'm realizing that all it really means is that my car was hit with a pressure washer. Not impressed. With subaru a being so popular in Colorado, I would suggest an independent mechanic to service your vehicle, unless you don't have a job and have all the free time in the world to hang out at a dealership. I'm not sure than I'll be back here again. The lackluster attitude by the service team behind the desk also didn't help in making my business feel appreciated. read more

I have to just rave about the excellent customer service I received from service advisor Chris. This morning I brought in my Outback and I had mistakenly brought my car in on the wrong day for which I had made an appointment for. Chris was ever so gracious about the whole thing. He went ahead and took my car in and knowing it could take a while to be repaired gave me a loaner vehicle. I will always be a fan of Shortline for life! read more

They don't even deserve one star. They should get negative stars. I leased a Subaru vehicle from Shortline and it was an absolute disaster from start to finish. I will break it down department by department. Sales: In 2014, I decided to lease a Subaru from them. I was helped by Victor (don't think he's there anymore). I asked for a Subaru with a ​navigation system. He showed me a car and I ended up leasing that vehicle. I asked for discounts and other options to bring down the cost. He gave minimal effort, got couple dollars down and pushed me to lease with the rate he got. I asked him to go back to the manager and present a different offer, and he almost got angry with me. It's his job to present the offer if the customer is unhappy, but he did so begrudgingly. I was very unhappy with his attitude. Leasing went ok. I followed up with Victor regarding a feature I asked for when leasing the vehicle. The vehicle didn't come with it, but I was never followed up with Victor even though I called and left him a voicemail. It wasn't the biggest issue, so I let it go, hoping that I never had to deal with Victor again. Finance: A couple weeks later, I noticed that I never received my license plate. My paper plate was about to expire, so I went back to Subaru. I talked to sales and finance department. After checking the paperwork, a snooty lady from Finance department said the paperwork was turned in that day (aka she just did it). She didn't even have the courtesy to come downstairs and let me know. She just stood mid-staircase, looked down at me and shouted. Way to go, shortline. F for customer service. Service: I had an OK experience with the service department. Even though I always make an appointment, I always had to wait an hour before the service managers got to my car. One time my Bluetooth​ wasn't working and one of the service techs ordered a spare part. I waited for an hour in the lobby and then the tech said he'd take a look. They're generally ok but the waiting part was ridiculous. End of lease: My biggest issue came from returning the vehicle. I returned my vehicle a couple of weeks early. Because I was not happy with Victor, a different Sales representative helped me, Tom Karros (Senior). I spoke with him prior to returning the vehicle, so on the day of the return, we met, I returned the vehicle and I thought that was the end. A couple of weeks later, I was traveling​ internationally and was not able to check my voicemail regularly​. When I did, I noticed an ​awful lot of messages from the finance center for Subaru. Turns out I had returned the vehicle excess amount of mileage on them. THAT REALLY PISS ME OFF. I had underdriven the vehicle and returned the vehicle early. So for them to charge me extra was just cherry on top. I reached out to Tom and shortline subaru but they said I had to deal with end of lease term aka finance center to resolve the issue. When I did reach out to Tom about the Final Odometer reading he was supposed to give me, he said he'd look into it. I followed up, he said tomorrow. I followed up, and he said end of the day. No call at the end of the day. He gave me some bs excuse about moving to Mitsubishi and how the database was moved yadayadayada. So basically he was all talk and no follow up. Finally,​ he said he's with Mitsubishi and he's not able to help. He asked someone else to handle the matter at Subaru (I forget his name). I followed up with that person a couple of weeks later and he said he's not able to help because of the database issue. I asked him why no one followed up with me. No clear answer. And this is where the blame game starts between him and Tom. And to make matters worse, he is yelling on the phone because he is caught in the middle of this, which he had nothing to do. Though I understand his frustration, it is never OK to yell at a customer over the phone because of frustration. again, F for customer service. I ended up handling the issue myself and resolving the mileage issue and was able to have the finance department void out the charge. This all could have been avoided if Tom gave me a final odometer reading (he did not give me one when I returned the vehicle. He said whoever handled the return is supposed to...but that's Tom. nice try on the blame game, Tom). I know it's a long post with lots of twist and turns and lesson learned by yours truly. Take away points for you include: 1. They suck at paperwork, customer service and follow up. Don't do it. This is by far, the worst dealership I've been to with the worst people ever. 2. Stay the hell away from this place. It will save you a headache, a ​mountain of paperwork and excessive charges. read more

This review is focused solely on the service department not sales. I got an amazing and simple sales experience from the dealership. I go in for a scheduled appointment for my vehicles first oil change, was directed to go to the "express lube" location across from their main service area and was told I would have to wait for an hour before the service could be accomplished...Really?!?!... The appointment was scheduled for three months with regular reminders of the appointment. When I confronted them with my disappointment, I was told that my expectations weren't realistic and that I would have to wait. Service delivery is secondary to the car maintenance and I will be changing my Subaru warranty and scheduled maintenance to another dealership's service department... read more

Found a car we liked, didn't like the price, and so we left. Salesman (Chris C.) calls me back, offers a lower price and I accept it. We drive back to Shortline and when we get there, Chris says "Oops, manager forgot some bodywork so it's $300 more than the price we just agreed to." I left. Also, beware, that the cars they advertise are not necessarily there at that location. For one car, it wasn't on the lot at that location; we're told it's at another location and drive there, walk all over that lot looking for it and not find it; walk across the street and walk all over a third lot looking for it, still can't find it. Nobody knew where this first car was. The second car we were interested in - also not at the advertised location. Had to drive to another lot where it was in the shop being detailed. So they advertise it on their website, but it's not actually ready for sale. Hey, if you want to sit around for 3 hours, it'll probably be ready then. So the recap: #1 They don't honor agreements they make on the phone and will raise the agreed upon price. #2 Cars they advertise to sell are: (A) Not at that location (B) Are not ready to be sold and (C) They may not be able to find that car at all but will lead you on a merry goose chase over several lots trying to find it. (D) All of the above. read more

I researched the used car I wanted at Shortline and dropped in to check it out and ultimately buy it. Was told by my salesman there was a 100 point inspection on my car, I went against my better judgment of getting a third party car shop to check it out...after about 20 stalls on the car and bringing it in twice before someone looked at it, turns out it was 3-4 quarts short of transmission fluid which would have been caught during the '100 point inspection'. I think I got a fair price for the car, but definitely take your used car somewhere else to get checked before you buy. read more

Worse customer service I've ever experienced. Once you buy a car from them they treat your like sh#t. We have had 2 big problems with our 2018 outback and were met with utter disregard. The first time, I left 5 messages for the service manager over a week and never heard from him. Not once. I actually think they give weekly employee awards for most unhelpful receptionist, most inept employee, best voicemail loop, etc. Please do yourself a favor and buy / service your car elsewhere. But, on the positive side, they do provide popcorn and water. read more

I'm sort of ashamed to admit I've had over 10 new cars from the time I turned 19 because of my love of driving new cars (and I'm not 30 yet). If they could bottle "new car smell" I'd never ask Santa for anything else ever again 'cause that would probably save me thousands of $$ over my lifetime. As I got older and wiser, I tried to slow the impulse car shopping down and get pickier and choosier. I found the perfect little commuter car in 2011 in a 2012 blanco perla Fiat and instantly, I was in love. And apparently, so was whoever it was that stole it from my garage. You go through many stages of emotions and eventually, a month rolls by and still there's no call from the police to tell you they've recovered your vehicle. You try to pick up the pieces of your broken heart, delete the photos of "baby's first 100 miles" and "baby's first detailing" and think of practical and sensible options for the replacement vehicle that will never quite compare to that one car that really spoke volumes about who you were as a person. You may ask yourself "why is this person writing about Fiats when she's reviewing Subaru?" Well, the Fiat dealership is across the street in Denver and while my heart still belongs to Fiat, the slick reptilian sales tactic of one of their top salesman really turned me off and a front wheel drive car in the mountains isn't the smartest idea for Colorado. I've done it in Tahoe so this I know to be true. Once upon a time, I really loved my WRX, but the speeding tickets were getting excessive and laughing at the cops who pulled me over wasn't helping me out in court at all. So you grow up and get a super slow, 97 hp vehicle to help your lead foot situation out. In the back of my mind, I've always sort of missed my Subaru and knew one day I'd return to it. After being turned off by the Fiat dealership, I drove across the street to Shortline upon the recommendation of a friend who purchased his 2010 Impreza sport with no complications and an overall good experience. I'd already been to Go and Groove but walked away when they tried putting me in something I specifically did not want. Hueberger had been on my radar and I stopped by over 4 times and had played phone tag with Mike from Hueberger over the span of a week and at this point had just given up on getting anyone to sit down with me to order my car. It's sad that I had to go up north 97 miles to finally order a car, but the time on my rental car was running out and I had no other options. Thankfully, Tom greeted me right away, sat me down and got me a decent quote on a 2013 Impreza. I was originally looking for a 2012 with a bunch of options that were no longer available on any Impreza left in the country (which I confirmed with many other dealerships in the nation) and we worked out a tentative price and delivery date for a 2013 with upgraded options that stayed under my budget. Now this meant a 12 week waiting period which was excruciating but these damn cars were so popular, I had no choice but to wait for a custom ordered one. Tom was awesome and was in constant communication with me, answered all my emails within 12 hours and fit in my exterior add-ons $500 under my original budget. When I pulled up edmunds.com and truecar.com, I saw that with all dealer fees, and taxes, he still kept me $500 under what my car was going for in the area and much lower than what it was selling for in the rest of the country. I didn't have to bargain, haggle, argue, or deal with the b.s. I'm using to dealing with. The best part was seeing my car getting all the stickers and plastic covering peeled off. It's like unwrapping a present. A really really big and expensive present. The second best part was that the financing only took 1 hour and 10 minutes from the moment I walked in the door to the moment I drove off the lot. Tom gave me a quick rundown on the features, the new upgrades, what was different for 2013 and a whole bunch of paperwork to read later. I never felt like I got the runaround, there was hardly any paperwork to deal with in the finance office, no hard-sell with things like "rust protection" and "undercarriage coating" or whatever that nonsense is and the finance manager and I had a nice chat about our military service. I felt like I was in respectful and capable hands with Shortline and there's definitely a world of difference here from a lot of the other dealerships in the area. You can feel it from the moment you walk in. read more

We were in the market for a 2013 Outback, and while we purchased from another Denver-area dealer (because of some unforeseen circumstances), I must say I was impressed with Marcus Moore, who helped out answering my questions and offering quotes via email. Marcus also followed up via phone, although we had already purchased a new car, and was very friendly. In just those brief encounters, I'd say Marcus is the guy I'd want to deal with when we get ready to trade in our other car in about a year. Kudos to good customer service, Marcus--even though I was never a customer. I'm only giving three stars because I didn't actually purchase a car from them, so I can't speak to the full car-buying experience. If you decide to give Shortline a try, ask for Marcus Moore. God bless. read more

The experience I had at Shortline was a complete mess of inconsistencies. When my car went in because it was repaired by the shortline collision department, there was still a vibration that was not occurring before my accident. They took it to Shortline Subaru because they are experts as they say with subaru. I dropped off my car at 9am, and was told I would get a call back, I took a shuttle to my home, and I had received absolutely no call whatsoever, its 5:30pm by then almost to closing and I did not get a call back and by then it was too late for a shuttle. I had to take a Uber paid from my own money, arrive there and get the news from the rep Takeshi that they still could not find the root of the problem, that was 9 hours of absolutely nothing, no progress, no update call and my car was in the parking outside area cold as if it hadn't been touched in hours. It was all on my day off, it was not until I made a big fuss about working the next day and how was I going to work, all minutes before closing, that THEN I was reluctantly offered a rental car subaru, which should have been offered to me hours before not just at closing. Before I get into the rental he said the car has no damages and I and even He NOTICED at that moment that there were two large dents on the hood, that had I not saw I would pay for in the future when returning that rental. The trust has been terrible here. The next day they finally see the problem which is the motor mounts WHICH I SAID from the moment I dropped it off was the problem, and they never took my advice. Then when I pick up my car everything is nice, and as I drive away I notice a dent in the windshield that kept growing with heat that WAS NOT THERE, by then it was too late to go back because they were closing. I go in the next day and all Takeshi does is submit a request with photos to subaru corporate to see if they can replace it and calls me a week later, and tells me they denied and refuse to. This dealer has caused nothing but grief and stress and has done nothing but make things worse. When my lease is up Ill turn my car in and never buy another subaru. Truly disgusted by the way you do business. Whats ironic is that the times I asked for a manager the rep told me the manager was not there. IRONIC. STAY AWAY! read more