Our family has been coming here ever since I retired from the military almost 30 years ago. Dr…read more Kerri Dietz Pillen has been a great doctor for all of our needs, ranging from regular glasses to contacts to diabetic eye care. The office is up to speed on the insurance billing and we've never had a problem. They've invested in updated exam equipment over the years. The office may look a little disorganized but their service is not.

After reading the two reviews prior I think this is a very small business type of feel. There is…read moreonly one ophthalmologist which is why at time they are slow. They have struggled with short staffing on Saturdays which is why they're a bit slower then, but I will say you won't get this kind of care anywhere else. I have been coming here since I was little and the staff has seen me grow up. I walk in and they know who I am - even though I only come in once a year. They know my family and ask about my parents and they all really care so much. Yes this isn't your typical doctors office, and yes it's a bit packed with stuff in there, but the service you get is unmatched. I would recommend this to anyone who wants more of a caring small business vibe, otherwise go to the general clean offices that get you in and out in under 15 minutes. You're just a number there but here you are a client with a story that they want to learn about.

Spouse and I needed new specs. From the exams to the frame sizings, everything was hassle free…read more They also have a great selection.

Dr. Tracy Payne was thorough, made me feel very comfortable... explained the entire process to me…read more..(exam, the dilating of my eyes, etc) ....and her recommendations.....she gave me different options and the staff was great, so pressure to purchase "their" frames if I didn't find what I liked ..first time here and it was a positive experience

Everyone was nice and friendly answered all my questions and very helpful when I needed to get new…read moreglasses and had a very wide range of brands for price :)) Will be going back!

They did not listen to my daughter about her prescription being wrong and the glasses hurting her…read moreeyes from bad lenses and head above the ears, she had sores from them. She ended up going in for three attempts and a different frame and lense selection before she was able to see properly and have no pain from the glasses. I'm not sure what happened to all the wonderful ladies that used to work there that knew how to make the glasses fit properly on someone's head, I'm sad to see how things have changed.

I love it here! The entire staff is friendly and make you feel welcomed. I didn't feel rushed…read morethrough my appointment and they care about explaining everything throughly so you understand what's going on. I've taken myself, my daughter, and now my son here and it all went smoothly and my kids felt comfortable and happy. The after care while getting fitted for glasses and when you need to call with any questions is awesome too. My family loves this office. Dr. Keith is the best!

Another year and another great visit in the books. From the staff to the doctors, everyone is very…read morefriendly. Overall great customer service just like last year. I highly recommend Dr. Jordan Keith!

Eye Specialists have taken care of me for many years. Doctor Grange and the entire staff have been…read morevery caring and professional. I attribute my healthy eyes and strong vision to their excellent care and advice. Thank you very much!!

25 years as a patient. I loved my eye doctor & would go to no one else. Last week, I was given a…read moremyriad of different communications. Two visits in two days, West Omaha to Bellevue. On both days a nurse was rude, condescending and insulting. On the second day I asked for a different nurse because she was so rude the day before.Two receptionists said I was given conflicting information. One receptionists TOLD the offensive nurse that I was given wrong information. I was verbally insulted by this nurse. Mocked by the same nurse. I spoke up & defended myself. I received a letter, unsigned, that I was dismissed as a patient. I asked twice to speak to the office manger, she refused to speak to me. It's poor office communication, poor office management & homophobia. The nurse was rude to me because of homophobia. I felt like I was in the movie Deer Hunter, when the Vietcong soldier kept slapping Jon Voight.

***CONSUMER BEWARE*** Pearl Vision will ask for your medical…read moreinsurance information when you come to your visit...DO NOT GIVE IT TO THEM. I came for an annual checkup and paid my vision copay. The doctor gave me medicine that I had an allergic reaction to. He said to stop back in to check on the reaction, which I did (about 15 minute visit). And Pearl Vision then turned around and billed my medical insurance which they are billing me a whole separate deductible for. I asked them to reconsider the charges and they refused. Dr Herbolsheimer is a wonderful eye doctor. I have been with him for years. However, Pearl Vision has lost our trust and future business.

I ordered glasses on the 3rd of this month and still don't have my glasses. Just called and was…read moretold that "we were told yesterday there was some breakage at the lab". So I asked why I wasn't called about that. Silence for about 15 seconds and then "we're sorry for the inconvenience". I spend $500 on glasses and don't even rate a call after 18 days? I really regret bringing my business here. This is unacceptable. My daughter got glasses at a competitor nearby for all three of her children and didn't have to wait this long. I'll go there from now on.

New to the area and needed to find a place for an updated eye exam and some new contacts. The…read moreoffice staff was very helpful in walking me through the steps as a new patient and confirming the cost of the exam after insurance. The paperwork was minimal and the exam was easy peasy. They encouraged me to try out the new brand of contacts they prescribed before ordering -- it was nice to not be pressured into buying glasses or contacts on the spot. When I was ready to order, I called back and was very pleased with the gentleman helping me place my order. My new contacts shipped to my door within a week. Reasonable prices, friendly staff, and convenient location in Midtown.

I've been here the past 2 years for eye exams, previously at Vision Works, so this is definitely a…read moredifferent experience. I first came to definitive vision after pain in my eye led me to seek optometry care that was near my work. They were able to get me in right away in an emergency appointmen. When I met with Dr. Heiss, she was quick to tell me what was wrong with my eye and offered solutions to help. She gave me some eye wipes to trial which worked wonderfully. I then came back for my annual eye exam at a different location and everyone was helpful. I like that it's a smaller place, but it's certainly more expensive than anywhere I've been in the past, so that's kind of a bummer. I love the eyeglass selection, they're very stylish and unique. This year, I decided to take my favorite frames and put updated lenses in them, I love that that's an option. I'd recommend coming here, because it feels like a posh boutique and everyone is helpful and friendly, but the cost might be a bit prohibitive for people. Or maybe that's just my eye insurance!

Poor understanding of patient care. Once a good place, now robotic. Questions are seen as…read morethreatening, the staff is forever revolving and the doctor is not caring about the patient.

I had a horrible experience. The gal that took me back to do the first test was rude and did not…read moreengage at all, the 2nd gal was no better. The dr was ok. They dilated my eyes handed me a prescription and told me to have a nice day. Did not offer glasses or contacts, which my eyesight is bad, the ladies that should be helping you to look at glasses were horrible. I asked "can I look at glasses" and she said I suppose, so needless to say I would NEVER go back.....

I really enjoy this place! All the techs are so great, helpful and personable. Dr. Dozon always…read moreseems to remember me, and I trust he cares for my eye health. When I was contemplating Lasik, he answered all my questions, even about lasik providers he hadn't initially recommended. They also have a good selection of glasses and they're helpful in determining how to max your vision benefits. I've recommended this place to many friends who also live in the area!

After trying three other optometrists, I began visiting Aksarben Eye Care about ten years ago. I've…read morebeen recommending them to my friends and co-workers ever since. There's just one optometrist here: Dr. Dozon. I've found Dr. Dozon to be extraordinarily good at listening, good at explaining what I don't understand, and competent and thorough in his exams. He's always contributing his services to the community, so by supporting his business, I feel like I'm also supporting a good cause. Despite the relatively small size, the office stays up-to-date with equipment and best practices. The vibe here is far different from most optometrists. The office is comfortable, unhurried, and personal. I always get the sense of being served, not "processed." The office has soft lighting and soft, comfortable furniture. The biggest downside is when selecting frames. The selection of frames is pretty good, but they are generally reluctant to special order if what you want isn't in stock. To achieve the best vision, it is vitally important that frames fit perfectly; unfortunately, the staff always encourage me to look at style first, and they're often unable to answer specific questions about sizing and fitting. To be honest, you shouldn't shop for glasses here unless you already know your bridge width, temple length, and lens width. If you do visit, be sure to ask for directions the first time. You have to go around back of the building then up to the second floor.

I really like Dr. Abigail Jackson. I had an appointment for a regular eye exam when she noticed…read moreother problems and immediately referred me to a specialist. After lengthy exams they found lymphoma in my eye. That was more than 8 years ago and with continued treatment I have the sight in that eye. I still see Dr. Jackson for my glasses. She is not only a great doctor but a wonderful caring person. I highly recommend her.

Unpleasant atmosphere immediately after walking in. Check…read moreinsurance ahead of time they only take two kinds for eyewear.