Our family has been coming here ever since I retired from the military almost 30 years ago. Dr…read more Kerri Dietz Pillen has been a great doctor for all of our needs, ranging from regular glasses to contacts to diabetic eye care. The office is up to speed on the insurance billing and we've never had a problem. They've invested in updated exam equipment over the years. The office may look a little disorganized but their service is not.

After reading the two reviews prior I think this is a very small business type of feel. There is…read moreonly one ophthalmologist which is why at time they are slow. They have struggled with short staffing on Saturdays which is why they're a bit slower then, but I will say you won't get this kind of care anywhere else. I have been coming here since I was little and the staff has seen me grow up. I walk in and they know who I am - even though I only come in once a year. They know my family and ask about my parents and they all really care so much. Yes this isn't your typical doctors office, and yes it's a bit packed with stuff in there, but the service you get is unmatched. I would recommend this to anyone who wants more of a caring small business vibe, otherwise go to the general clean offices that get you in and out in under 15 minutes. You're just a number there but here you are a client with a story that they want to learn about.

Dr. Tracy Payne was thorough, made me feel very comfortable... explained the entire process to me…read more..(exam, the dilating of my eyes, etc) ....and her recommendations.....she gave me different options and the staff was great, so pressure to purchase "their" frames if I didn't find what I liked ..first time here and it was a positive experience

if I could leave a 0 I could. My 82 year old mother needed glasses, we walked in and met by a young…read moreman. He took my mothers prescription to make a copy and never gave it back to her, she found a frame she like but he was gone. Apparently a family came in he left with her. No one would help in his absence or could find the script that he just tossed behind counter. 25 mins later he came back in and had to find script. We would have walked out if we could have. Horrible customer service.

whether in person or on the phone the receptionists are very friendly. I've always had a great…read moreexperience here.

I went to their office with a referral from my physician because I had an injury to my eye. It was…read moreabout 25 minutes until they were going to close, and the receptionist kept fumbling around, acting frustrated and looking at her clock. Rather than try to find a way for me to get seen before close, she was more concerned with shutting down her computer and getting out of the office. I had spoken with her earlier and she had said that in order to be seen I would have to have a referral. When I showed up with a referral, she couldn't figure out what to do with it.

I love it here! The entire staff is friendly and make you feel welcomed. I didn't feel rushed…read morethrough my appointment and they care about explaining everything throughly so you understand what's going on. I've taken myself, my daughter, and now my son here and it all went smoothly and my kids felt comfortable and happy. The after care while getting fitted for glasses and when you need to call with any questions is awesome too. My family loves this office. Dr. Keith is the best!

Another year and another great visit in the books. From the staff to the doctors, everyone is very…read morefriendly. Overall great customer service just like last year. I highly recommend Dr. Jordan Keith!

***CONSUMER BEWARE*** Pearl Vision will ask for your medical…read moreinsurance information when you come to your visit...DO NOT GIVE IT TO THEM. I came for an annual checkup and paid my vision copay. The doctor gave me medicine that I had an allergic reaction to. He said to stop back in to check on the reaction, which I did (about 15 minute visit). And Pearl Vision then turned around and billed my medical insurance which they are billing me a whole separate deductible for. I asked them to reconsider the charges and they refused. Dr Herbolsheimer is a wonderful eye doctor. I have been with him for years. However, Pearl Vision has lost our trust and future business.

I ordered glasses on the 3rd of this month and still don't have my glasses. Just called and was…read moretold that "we were told yesterday there was some breakage at the lab". So I asked why I wasn't called about that. Silence for about 15 seconds and then "we're sorry for the inconvenience". I spend $500 on glasses and don't even rate a call after 18 days? I really regret bringing my business here. This is unacceptable. My daughter got glasses at a competitor nearby for all three of her children and didn't have to wait this long. I'll go there from now on.

I've been here the past 2 years for eye exams, previously at Vision Works, so this is definitely a…read moredifferent experience. I first came to definitive vision after pain in my eye led me to seek optometry care that was near my work. They were able to get me in right away in an emergency appointmen. When I met with Dr. Heiss, she was quick to tell me what was wrong with my eye and offered solutions to help. She gave me some eye wipes to trial which worked wonderfully. I then came back for my annual eye exam at a different location and everyone was helpful. I like that it's a smaller place, but it's certainly more expensive than anywhere I've been in the past, so that's kind of a bummer. I love the eyeglass selection, they're very stylish and unique. This year, I decided to take my favorite frames and put updated lenses in them, I love that that's an option. I'd recommend coming here, because it feels like a posh boutique and everyone is helpful and friendly, but the cost might be a bit prohibitive for people. Or maybe that's just my eye insurance!

Have been seen for eye exams by Dr Elwood for several years. He listens to me & has the newest…read moreequipment to check your eyes & prescribe a new prescription if needed. Office staff was kind & accommodating to me. They have several frames to select from if you need new glasses,

They got me in right away when I had a tear in my eye. Dr Feilemeir could not have been better…read more He assured me that it would be okay and it was........ however, the billing dept was very eager to collect and one time I got a month behind and was sent to collections. Then I got pink letters in the mail even after the bill had been paid off two months prior. Standing in line to check into the front desk seems especially tedious for the older people that come in. Something should be done about that. Otherwise ok. Like the location.

Poor understanding of patient care. Once a good place, now robotic. Questions are seen as…read morethreatening, the staff is forever revolving and the doctor is not caring about the patient.

I really enjoy this place! All the techs are so great, helpful and personable. Dr. Dozon always…read moreseems to remember me, and I trust he cares for my eye health. When I was contemplating Lasik, he answered all my questions, even about lasik providers he hadn't initially recommended. They also have a good selection of glasses and they're helpful in determining how to max your vision benefits. I've recommended this place to many friends who also live in the area!

After trying three other optometrists, I began visiting Aksarben Eye Care about ten years ago. I've…read morebeen recommending them to my friends and co-workers ever since. There's just one optometrist here: Dr. Dozon. I've found Dr. Dozon to be extraordinarily good at listening, good at explaining what I don't understand, and competent and thorough in his exams. He's always contributing his services to the community, so by supporting his business, I feel like I'm also supporting a good cause. Despite the relatively small size, the office stays up-to-date with equipment and best practices. The vibe here is far different from most optometrists. The office is comfortable, unhurried, and personal. I always get the sense of being served, not "processed." The office has soft lighting and soft, comfortable furniture. The biggest downside is when selecting frames. The selection of frames is pretty good, but they are generally reluctant to special order if what you want isn't in stock. To achieve the best vision, it is vitally important that frames fit perfectly; unfortunately, the staff always encourage me to look at style first, and they're often unable to answer specific questions about sizing and fitting. To be honest, you shouldn't shop for glasses here unless you already know your bridge width, temple length, and lens width. If you do visit, be sure to ask for directions the first time. You have to go around back of the building then up to the second floor.

Unpleasant atmosphere immediately after walking in. Check…read moreinsurance ahead of time they only take two kinds for eyewear.

The only other reviewer on Yelp! at this point apparently can't do math. They were frustrated with…read morebilling (whom, personally, I had no problem with) and so they gave a 1 star for billing, but in their review said 5 stars for the optometrists, which SHOULD average out to 3 stars... instead they gave an overall 1-star rating, i.e. they can't do math... Personally, I had a 5-star experience from beginning to end and Dr Jackson was as competent as she was personable (which is saying quite a lot!) I couldn't be happier with Midwest Eye Care and highly recommend them. Too bad my strong 5-star review will only serve to offset, and complete the math the previous reviewer failed to do...

I have only just started using this location but for my first experience I couldn't find anything…read morewrong or out of place. The staff was very friendly, the doctor (TeleDoc) was very professional and knowledgeable. Probably one of the faster exams that I have been through though it was thorough and accurate. I did order contacts which came in quickly and they gave me 20 days of trials to make sure the prescription was correct and didn't cause headaches. Needless to say I had a good experience at this location.

If Fusion doesn't work anymore, then rest assured - Fissionworks. If I'm not clear on that, maybe…read moreI'm Nuclear on that. I stopped by Visionworks because Barbie has really awful eyesight (I mean she dates me so) and has had so for a long time and she won't get anything done about it - so I tried to see about laser correction or what kind of other options she has - and they were friendly and it's a nice little place, but it felt like nobody had been in there for ages. Kinda like my ex gf's thingy.