Absolutely the worst service I have ever got the lady taking the orders was rude took 30 mins to get my food ask for the sauce packs and hey give me a jar of something the people at the window are very idiotic and incompetent wouldn't even give one start tbh read more

Schlotzsky's - Ennis, Texas | September 3, 2026 at 7:37 PM My husband and I stopped at the Schlotzsky's in Ennis this evening to grab sandwiches before continuing our road trip down I-45 toward Galveston. We chose Schlotzsky's because the sandwich we ordered was advertised on the menu board at $8.49. When we received our bill, we were charged $9.19 instead. I asked the manager about the price discrepancy, and he told me that he had no control over it because the menu board had the incorrect price. I explained that, as the customer, I reasonably expected to pay the price that was advertised on the menu board. His response was essentially, "Sorry, ma'am, there's nothing I can do." I specifically confirmed that he was the manager (Demi was his name). While I understand that menu boards can occasionally contain errors, I was disappointed that the manager made no effort whatsoever to correct the charge or make things right for the customer. It wasn't about the 70 cents per sandwich-it was about the principle and the way the situation was handled. I even told him directly that if the restaurant was going to stand by the higher price despite advertising the sandwich for $8.49, I would be leaving a poor review and would reconsider stopping at Schlotzsky's in the future. We travel I-45 to and from Galveston regularly, so this is a location we could have easily continued visiting. Unfortunately, after this experience, I'll think twice before stopping here again. A small pricing mistake can happen. What matters is how you handle it when a customer brings it to your attention. read more

I got food poisoning there and they were not even willing to apologize I didn't ask for anything from them. They were my favorite but I will never and I mean never eat at another Schlotzsky's after that extremely horrific experience and their complete lack of respect and customer service! Never again! read more

Great service. Came in on Tuesday afternoon... not busy at all. Ordered the Turkey club and it was excellent Great ambiance and clean inside read more

I ordered food togo on Saturday morning. After eating only 45 mins later ended up with the worst case of food poisoning. I am currently on day 4 and yes I contacted thebhealth department. The restaurant responded to an saying they were sorry my experience wasn't up to there standards and tried to gaslight me on my illness coming from their establishment. I can without a doubt assure you that it did come from their restaurant. I actually loced Schlotzsky's but after this experience I will never be back to this location ever and I'm not sure I will go to another as this visit is burned in my brain as the worst restaurant experience ever. I have had a bloody exit since Saturday not long after it setting in. I was in the restaurant every few minutes with violent diarrhea and ended up very dehydrated. I have been still dealing with lingering symptoms unfortunately. I have been in contact with my doctor and doing everything they have recommended. I do not recommend this location to even my worst enemy because what I experienced should only be used as a punishment to a foreign enemy. The store did jot apologize just basically called me a liar which only made me respect them less that I am suffering for something I paid for from them and they can't even say sorry this happened we will do better. I posted other places and others have spoken about how they too got sick from them and they were understanding of what I am dealing with because they too have dealt with it as well. I do not recommend them and warn you if you continue eating there this too can happen to you. This review is me simply putting out the warning label of the results of my dining experience and I never want to experience it again. I will definitely be more cautious with the establishments I choose to eat at going forward when I am finally able to eat normal foods again. This was the absolute worse experience and I am so lucky I didn't end up in the hospital. Clearly I would give no stars after my very sickening painful experience but that wasn't an option. Schlotzsky's shame on you do better in store with your food handling practices and in customer service! read more

I loved my experience at this schlotzsky's!! The food was great and the customer service was as well. I ordered a "giant" sandwich and it WAS giant, and delicious! The dining area was clean and it was completed deserted. I was in and out quickly as you can imagine. The bathrooms were clean. There were Halloween decorations up so it was festive and fun in there. Plenty of parking area. Go check it out! read more

Schlotzsky's - menus on the wall - Sandwiches Near Me - Ennis, Texas

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Unfortunately, I made a mistake in the delivery address. The employees at the store in Ennis, Tx were accommodating and worked with me to get my order. We went and picked it up. I got a large original. It was one of the BEST sandwiches I've ever gotten from your store. It was so fresh and all ingredients were plentiful. I'm a forever customer!! Thanks to the employees who made my visit a pleasant one!!! read more

So...just after my party of two ordered, 3 of the 5 people working here left, and they locked the front door. The person who look like the manager has disappeared, though I never saw her leave. There was another couple ordering when we arrived. 20 minutes later and the one employee still visible who looked me in my face repeatedly finally came to the realization that none of us had our food. She hurried and made all 4 orders and apologized, but who ever left her here alone should be fired. Terrible management, inconsistent hours. Thankfully the food was good. read more

I am really disappointed that they don't have the bacon grilled cheese anymore. Now, if you wanna make that same sandwich and still get tomato dipping sauce it's gonna cost you almost $16. But that is not the real reason I am writing this review the real reason I am upset is because my soup was legitimately cold. Not me complaining that it's not hot enough, but I mean this was cold to the touch like it had come out of a refrigerator or something. I was just passing through so as soon as I got it from the drive-through I started eating it on my drive and when I touched the soup container it was cold... I thought maybe it was just the cup that was cold and not the soup inside it... well that was wrong, the soup tasted like it had been chilled. read more

Well nothing new to report here, another order offered incorrectly with really bad food. Keep giving these guys a chance, toooooo many mistakes. Maybe it will close. read more

Not enough people working maybe. It's so so slow and you have to wait forever for someone to even come take your order because they're all so busy in the back keeping up with to go orders. I walked in and maybe it might have been faster not to but it's hard to tell. It just took entirely too long for a sandwich like... sit down restraunt read more

My wife and I picked up our online order through the drive-thru and it was already ready for us and everything was tasty, accurate, and only took three minutes total to get to the front of the line. I will be back for sure. I will take a sandwich from here over subway any day read more

Like the food. Service is somewhat slow. They never answer the phone. Main complaint is there "system" will not allow redemption of rewards. Been like this for awhile and should be fixed. read more

Arrived at 2 PM on Sunday afternoon to find the restaurant empty and no cars in the drive-through. Waited five minutes for someone to take our order at the counter to no avail. Finally got the attention of one of the workers in the back who said they would be with us shortly. One car in the drive-through & five minutes later I asked do we need to drive through? We were told we will be with you shortly again. After 10 minutes of standing at the counter waiting to just have our order taken, we promptly left and ate somewhere else. Very poor customer service. read more

Delicious food and wonderful service! Happy to have Schlotzsky's in the community! Try the veggie avocado smokecheesy...it will change your life. read more

We are so happy to have them in Ennis. Been to eat in the dining room and been through the drivethru on a regular basis. We have always had great, friendly service and the food is always fresh and delicious. read more

The place is pretty good, was nice and clean inside (smelled like a model home). Sandwiches were tasty and tea was fresh. Pretty good brownies. Worth a stop read more

Terrible service and mediocre food! Don't even want to put 1 star. Do yourself a favor and don't eat at Schlotzsky's!

They haven't gotten a single one of my orders correct! I mean, it's not that complicated! The receipt is printed correctly, but for the love of mankind, they can't get it correct! I will not be going back, ever again! read more

I needed something to take to a last minute get together at a friends new house on move-in day. Walked in and asked for a party platter or something like that. This wasn't something that is exactly on their menu. The two Ladies at the counter figured out a solution, recommended a few choices and got my order going. 10 minutes later I left with 20 quarter sandwiches, in various configurations. They even suggested extra napkins since my friend probably didn't have an organized kitchen yet! Great solution and service! read more

It would get 5 but they did not have the pickles when I went in. The sandwiches are good but I also like the pickle bar. Other locations have the spicy pickles on their bar. read more