I had the worst experience TWICE! The two stars are for the two very nice receptionist that ONLY do the temp checks and check ins. They were welcoming and smiled. The other two Hispanic ladies sitting up front are very rude, didn't smile, and barely made eye contact when I spoke to them. Very short with words and not much investment in customer service. One sits in the scheduling appts area (black hair w/bangs). She's the rudest. Looks like she hates being there or talking to people. Like why be THAT person if you have to talk to people but don't want to? The other sits in the middle without a window/view of lobby area. My first experience-it was very full which I understood as I was going in as an add on due to emergency issue with my eye. But they did call me back fast. Dr. Schicks dtr, Stephanie told me she thought I had metal in my eye so, that's prob why I was called in faster. She was very short and quick with her answers, told me she didn't have time to dilate my eye today 'cuz of all the clients and that would put her out until the end of "her day," to check it. I could understand again, but she made me feel like I was more of a hassle than a customer. I was concerned about my vision and damage. She was very vague when asked if my eye would be ok until the "Wednesday" she wanted me to come in on. I am wondering if my asking this made her change her mind? Cuz She then stated to come in next day morning, 8 am soon as they open. I had to ask her if I needed a driver and how long this would take as she didn't readily provide this info to me. Good thing I did cuz I did need a driver. She walked out as I'm still talking so I follow her out (as this was her way of saying she was done). Then, I go to the front where I'm to wait to have appt set. that's where I meet the rude scheduler with bangs. She continues to do her paperwork and ignores me for about 3 minutes. Not even an "I'll be right with you." Not a smile. Then she asks for my copay, gives me appt card, all while never looking at me. Like a machine. I gave them benefit of the doubt since it was end of day, super busy and I was an add on. At first I thought, I should tell dr about this rudeness as it does reflect her business. Then I thought, "why?" She seemed too show me the same disregard. I realized that sometimes it's trickles down from the top or may be a reflection of the stress the top is giving to the reception area, to cause them to respond to clients this way? So I don't.
Next morning, Stephanie hasn't arrived at 8 am my appt time. However I get called back, I get dilated, and wait. Stephanie is better but still kinda vague still with her answers about my concerns with my eye. She tells me everything good and to go to ER or them if gets worse. Says to come back in 6 weeks. Doesn't say if it's follow up or what? Then she's done and starts to walk out AGAIN. I go to the front. Ms. Bangs doesn't look at me again. I ask her if the 5 6 week appt is for a follow up or what. She looks at me (finally!) and say, "uhh.." and shrugs her shoulders as if she didn't know. She then goes back to scheduling. I tell her, "you know what? I'll call later to schedule the appt." they lost me! I really wanted to say, "you're all rude af! I ain't coming back here. Forget it," but I held my tongue. My hubby encouraged me to talk to someone. Because they see a lot of seniors, he stated they need to not treat others the same. My thought was, "To who though?Who cares if they don't? Who's gonna change this if the dr is the same-ish?" Shes not the only doctor in Merced and I don't have to go back to them.
Thus my Yelp review to inform others instead. My take-Office always busy, staff running like manufacturers and line workers- getting people in and out, non-personable, not great customer service, they don't seem happy and you don't have to go there. Dr. Schick, your receptionist cost you customers. My husband then tells me that his friend also left them due to front staff a year ago. Not a good trend if they keep that up. read more
