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    Scenthound

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    4 months ago

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    1 year ago

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    Barklandia

    Barklandia

    (72 reviews)

    Southwest Portland

    Owner and staff truly care about your animals and treat them like pieces of your family. Amazing…read morequality work.

    I want to start by saying Dani, the trainer, was very helpful and provided great feedback in forms…read moreof video sent via text. Truly the only good thing about my experience here. My aussie got her first heat cycle at 8 months and I was told she was allowed back in a few weeks once her cycle was complete. She was attending day care and training sessions a couple times a week. Unfortunately, I had some other personal matters come up and will be moving so I asked for a refund. They will not offer a refund on services and offered store credit instead. Okay, fine. I scheduled a weekend boarding to use up my remaining credit and I get a text this morning asking if my dog was spayed, if not she was not allowed to return. I understand the need for the policy but I was never made aware and was told previously by a staff member it was not necessary. I am not in a position to get her spayed right now, plus I am moving states next month. They still refuse to offer a refund of nearly $300. That is a good chunk of money that apparently they intend to keep. Doesn't matter that store credit never expires, I will not be able to use it. They made a mistake with lack of employee knowledge on policies and refuse to right their mistake and now stealing my money. This is wrong. I was emailing the owner back and forth and I am disappointed with their handling of this situation. I had my dog groomed and bathed on 2 separate occasions and she came back with mats and not dried properly. Some staff members were very standoffish and unwelcoming at drop off. There is no access to cameras and I was denied access to the facility to see where my precious pup would be. I do not recommend this facility.

    Scenthound - groomer - Updated May 2026

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