They have been in our home twice - once to refinish an old tub and once to repair the job they did the first time. They will never be in our home again even though they did a HORRIBLE job the second time around with drip marks, splatters on our vanity, and bubble marks in the finish and they SHOULD come back to fix the work - again! First, the phone calls are painful. Communication is difficult at best and I can count on one hand the number of times I was chuckled at for something I shared about the work done on our tub, about our scheduling needs, etc. (Who cares if we want to schedule the SMELLY work for a time when the little ones will be out of the house? Why is that funny?) Then there are the arguments. First, I was told that the product does not smell because they use fans. Well, I can tell you that it is the most toxic smell you can inhale, which, quite frankly, may explain why the worker who does the finishing behaves in the manner I am about to describe. The worker argued with me about the effects of mold (I said it's bad, he said it's not). Then the man started to tell me off in my own home about how I had caused the damage to the original finish after they had come out the first time, my husband went in to throw him out. But when he saw the half-completed tub, he decided to take a different approach, first setting the boundaries with the man, then putting on kid gloves to get this boy-man to own up to his shoddy work the first time and to calm down and act like a professional. Why should we have to adjust our way of conversing (which has never been a problem for anyone in the past) in order to have a worker behave properly in OUR home? They are horrible. When we had the tub finished the first time, there were few - if any - reviews online. Now there are many - mostly negative ones. PLEASE HEED THE REVIEWS AND LOOK ELSEWHERE! read more