If a contractor tells you they are going to "replace your existing fence" wouldn't you assume they would also be replacing your existing gates? Guess again! Since it wasn't specified in the contract, they were able to sheist me out of two gates. That's like building me a new house but not including doors and windows...
The project manager and contractors were friendly and all, but the owner's business practices are just plain shady. They want you to pay 110% for handyman quality work. They charged me for materials that I didn't agree to needing (not to mention their markup is excessive and they don't provide you with a detailed estimate or any proof that they only marked up their products by 15%. I suppose they mark it up 15% from what you and I would pay (retail) at Home Depot so you're better off buying supplies yourself.), they laughed when I told them my foundation on my house was compromised after they jackhammered the front porch off my house (mind you I did not ask them to repair it or pay for said damage as the house is old though hadn't leaked until that point), and they didn't retouch my concrete patio that got torentially downpoured on half hour after it was poured. They weren't prepared for rain on the day of the big pour and though the project manager figured they'd have to do an acid wash to make it look right, you can just tell the owner told him to convince me that the rain hadn't damaged it...well, it did and they don't give a hoot. So now I have a very expensive patio that looks like I did it myself. There are several very rough patches my son will surely scrape his little knees on big time!
Further, they left dried chunks of concrete in my lavender, concrete splatter all over my siding (impossible to clean off without chipping the siding) and on my basement windows. There are rusty nails in my planter beds for days (still finding them). There are also holes in my window trim where they boarded up my windows while jackhammering. I asked them to patch the holes and they said they would but didn't. I'm sure the owner just told them to get out of there as fast as they could, even if it meant leaving a mess.
They said the job would take a week but they left the site to do another job for a week and a half (and I had to call the owner finally to ask after several days when they were planning to come back and he was nothing but rude to me on the phone and tried to make me feel like it was my fault they didn't finish on time-ha). Why do I get the crap end of the stick when they aren't adept at scheduling projects? I paid promptly, allowed the workers in my home to use the bathroom, allowed them to store tools in my garage and under my porch, provided fruit and water, and the owner, who only came by my place once, treated me like crap. Nice.
Also, they WILL NOT RESPOND TO EMAILS. Guess they don't want anything in writing...hmm...red flag much? They are quick to email you and ask for money and signatures on contracts, but if you want anything from them...no dice.
Gosh, I could go on...and on but I'm so burned out on being bummed out that I wasted thousands of dollars (way more than I wanted to spend) on these arrogant crooks.
I emailed them a much more detailed version of this review with my last payment. Needless to say, I never heard back from them, thus concretizing my review of them.
For these prices, look up Western Exposures...at least you'll get what you pay for and the guys are friendly.
3 stars for the contractors and 0 stars for the owner = 1.5 stars, rounded down because the owner was SO rude to me and so unapologetic. I've been nice enough. I'm over it. read more