The menu turned out to be a booby-trap with items spread across three different menus and our server seemed not only to be brand new to the restaurant, but new to waiting in general, and by the end of our visit I doubted that she belonged in a customer service business.
When she arrived she didn't introduce herself, yes "Hello my name is..." and "The soup of the day is..." routine is a bit dated, but it opens lines of communication and information both of which our server failed to provide.
Our server didn't offer any beverages. No beverages are listed on the main lunch menu so unless the server remembers to ask if you if you want something you drink water.
We ordered a house brandy from the bar menu, it was excellent and reasonably priced, and an appetizer Steak Tartar, but before we could order the entree our waitress started to walk away and we had to call her back to finish our order.
Our server didn't seem to know what was on the menu, and my wife specifically asked her not to bring everything at once, but spread things out so we had time between appetizer, soup and salad, and main course.
We had to call her back twice in the next five minutes: she hadn't asked if we wanted soup or salad, we asked about the soup of the day, it must have been some military secret, it was lentil and my wife ordered it. I ordered the house salad, the waitress didn't ask or offer any dressing choices. The second call back was when I realized she hadn't even asked us how we wanted our meat cooked.
I was starting to believe that this was the server's first day on the job, and was perhaps the first time she had worked in a restaurant.
Of course everything arrived almost at once the soup and salad followed five minutes later by the appetizer (the appetizer should have arrived first, and considering we had asked for time they should have held up the soup and salad a little,) and five minutes later the entrée, giving us a choice of what went cold first A minute latter a different server was asking my wife if she wanted a box for her entrée before she even finished her soup.
Our server didn't bring steak knives with the steak and lamb chops, I had to remind her that we needed them. I asked for Worcestershire sauce and she brought back a spicy ketchup. Ketchup is for fries not steak. If she didn't have Worcestershire she should have said so.
I finished eating before my wife, my plates and dinnerware was cleared away, but the communication breakdown continued. I realized we hadn't been offered any beverages, but it is hard to order a beverage if you don't know what they have so I figured it's a European Style restaurant so they must have espresso, so I flagged a different server down and asked for an espresso.
This second waiter said he would bring me a menu, there were three tables occupied including ours, but getting some coffee was too much trouble for the second server, and this how we found out there was a limited beverage menu on the back of the desert menu. They had Armenian Coffee which is espresso with the grounds still on the bottom. Next time I saw our server I ordered one.
About fifteen minutes the bar tender came by and asked how things were, and seeing my server exit the kitchen empty handed I announced loudly, "Everything is okay except they forgot about my coffee." Our waitress went back into the kitchen and came back with the coffee about a minute later. Didn't bring a spoon or ask if I wanted any cream.
Now I'm sure some people will think I am being overly picky here, but is it my responsibility to spend the entire meal flagging down our server and sending her back for things she should be remembering?
My dinnerware had been all cleared away except for my table knife and there was sugar on the table so I waved for her again and asked for some cream, and used the knife to stir the coffee. My wife ordered a coffee too so I spent the next fifteen minutes stirring our coffees with my trusty table knife. During this time both servers, the bar tender, and the manager walked by our table watching me stir Not once in that time did anyone on the staff offer or say, "Can I get you a spoon?"
By now the staff were showing signs of being unhappy with us, and ordered paklava. This bad service had gone beyond the issue of someone being new, or never having worked in a restaurant before to, did our server need to choose another career path?
The paklava was a disappointment. The good news was that this time our server brought clean forks; the bad news was that the paklava was at least a day old and dry. My wife had to use her steak knife to cut the pastry, (she's smarter than I am and had saved her dinnerware) a good pastry should be able to be eaten with only a fork. Mine was tough, but it was a good thing I didn't need a knife because my knife was still smeared with coffee grounds.
Sayat Nova has to organize its staff, train its staff, and find a staff that cares before its good food will win them customers. read more