I have been using this stores location UPS my whole life and they are always the very best ! Today…read moreChelsea helped me , and I thought it was so great that you guys were open on Sunday . But Chelsea Caitlin and all of the other girls and that UPS Store all deserve a raise because they work very hard and very fast !

TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it…read moretakes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the country or for an Amazon return, let me just tell you right now this is not the location to go to. As they have it, the lines don't start at the counter the line start in the middle to back end of the store so the lines are always overpouring outside of the store resulting in people waiting in the street or on the side, blocking H&R Block . The service is something else, they make you feel almost incompetent for trying to ship a package and question your address to make you feel as if you are now gaslighted. The outrageous requirement to purchase a whole roll of tape from their overpriced sectional is mind-boggling. This is the only location I know of an all of UPS that requires you to purchase a roll of tape for just a strip in order to seal your package. I have never experienced any other location and let me tell you it just reflects poorly on the management style by doing so. In my opinion, there should be two lines while at at this location. One line for all scanning goes to ensure that everyone gets their receipt because as the review left by someone similar, they've had multiple packages be stolen and this UPS will not check the cameras or give you an excuse as to why they cannot. The other line strictly for people who are looking to send out a package. This would really streamline the service and would actually make more people feel comfortable coming here.

Good employees,,,always prompt and quick,,,thank you for helping me.Sharon and April always willing…read moreto help you.

I went to get a document notarized for my business the rep Andrew was great along with the other…read moreyoung lady but the managers energy was terrible, she did not greet she was very very unfriendly, definitely will not be back again. Everyone has something going on and it's essential to remember that especially being a manager at a business, it was the day of system outages, she needs to perhaps take some retraining courses on behavior, etc. Again the other two employees were great! I would dislike working with her tbh!

The best UPS store I've ever been too. Staff is pleasant and professional. Everyone works…read moreefficiently. Store is clean. Parking is tight but if your come early enough you will be fine. They do shipping, shredding, faxing, packing and shipping. Along with scanning. Value is there for convenience. Two thumbs up.

The service was fast and efficient, as it should be. This will be my go-to UPS store from now onread more

Whether I want to ship something, get something packaged or return an amazon order, this ups…read morelocation on Newburgh and 5 execute it phenomenal. Not just good, standard or any other "typical" word, they're FANTASTIC. Staff is kind, friendly and smiling. There's plenty of staff, something hard to come by in businesses these days. Whatever the manager or owner is doing at this specific location, keep it up (and the staff too, you all deserve the stars in the world too!). I will keep going here for my packaging or return needs and I suggest you do the same (or try it, you won't be disappointed in the service)

Quick, Efficient, and Friendly customer service. The place is clean and orderly. I thanked them…read morefor great service. This UPS values every customer who gives respect both ways. Highly recommend this UPS store. Mahalo Dan.

They've moved to a new location, and it's such a great upgrade! The new spot is far better than the…read moreold one, which was in a very busy area and always difficult to get in and out of. This location is much more convenient and easily accessible. They also accept Amazon returns, making the whole process quick and hassle-free. As always, the service is friendly and efficient. Overall, it's a much smoother and more pleasant experience now!

This place really feels like home that's because I'm always on Amazon and returning and shipping…read moreand sending packages to my friends so I am in there quite a bit and I love it it's like family the service is always fabulous always greeted with a smile and how are you and I feel like I know them so much so that I even got them Christmas treats. This is the only UPS store I use I love it great customer service always quick always quick to help me out and quick to answer my questions so it's fabulous.

Rude at counter. Made me open my package then tried to charge me to tape it back together. Said I…read morecould buy a roll for $7 and do myself or they charge $5. The package was small about 1' wide and 8" tall and deep. Ridiculous!

Went for a notary and was charged $15 for a single page. The staff was impolite said my US…read morepassport wasn't signed so it "wasn't valid" They did finally notarize it since they wanted the money. If you live in Canton MI the township will notarize for free and are fine with a passport. They were also nice.

This location previously was often closed or service was down, but things changed instantly and…read moredramatically with the change of owners. Never had a problem yet with many returns and the service is always quick, friendly and knowledgeable.

Absolutely the worst UPS Store in metro Detroit. Their systems are frequently down, so you drive…read morehere and waste constant trips. Came here over the weekend to return an Amazon purchase. Door locked - system was down. Came back middle the week after - SYSTEM STILL DOWN. This place is poorly ran, poorly managed, and clearly underfunded. AVOID. *EDIT - in response to "the owner's" canned response - if you truly " understood the importance of reliable systems and efficient service", then you wouldn't have repeat 1-star reviews from people pointing out your unreliable systems and service. Come back when you know how to manage a business.

June 1 (and previous visits) this UPS store was going to charge me $2 to print a label for a return…read moreto Amazon. I chose NOT to use that "service". This place nickels & dimes people & over charges for their "service" the term the owner used. I went to another UPS, they charged 48 cents!! My advise do not go to the UPS at 5 Mile & Newburg in Livonia. Gouger. Unfriendly. Arrogant.

This was a good location... unfortunately it took a wrong turn with new ownership. New wasn't…read moreexactly improved. The employees are rude and disrespectful, and they try to up charge for everything. I had an Amazon package I was returning and the instructions specifically stated UPS would box, label and ship it, all they needed to do was scan the QR code. The employee insisted that was incorrect and attempted to extort the price of a box out of me. I'm very disappointed by the quality of service at this location and would advise anyone to try a different carrier. FedEx or even USPS could do a better job than that.