It's a busy place but it's not a long wait, not by my standards anyway. Everyone was professional,…read morefriendly and knew what they had to do. I'd recommend anyone needing a Shipping Center, Printing Services, or Mailbox Center to try this place first. They offer even more services than what I listed here.

I went today to do Amazon drop off, don't have a clue what the other reviewer was taking about…read more. Kohl's is the only drop off original packing not required! UPS does not package for you. The ladies in store were nice, polite and friendly. I figure you get what you give! Five stars.. on customer service during my visit, which was a bit busy at 12 noon.

I have been using this stores location UPS my whole life and they are always the very best ! Today…read moreChelsea helped me , and I thought it was so great that you guys were open on Sunday . But Chelsea Caitlin and all of the other girls and that UPS Store all deserve a raise because they work very hard and very fast !

TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it…read moretakes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the country or for an Amazon return, let me just tell you right now this is not the location to go to. As they have it, the lines don't start at the counter the line start in the middle to back end of the store so the lines are always overpouring outside of the store resulting in people waiting in the street or on the side, blocking H&R Block . The service is something else, they make you feel almost incompetent for trying to ship a package and question your address to make you feel as if you are now gaslighted. The outrageous requirement to purchase a whole roll of tape from their overpriced sectional is mind-boggling. This is the only location I know of an all of UPS that requires you to purchase a roll of tape for just a strip in order to seal your package. I have never experienced any other location and let me tell you it just reflects poorly on the management style by doing so. In my opinion, there should be two lines while at at this location. One line for all scanning goes to ensure that everyone gets their receipt because as the review left by someone similar, they've had multiple packages be stolen and this UPS will not check the cameras or give you an excuse as to why they cannot. The other line strictly for people who are looking to send out a package. This would really streamline the service and would actually make more people feel comfortable coming here.

Fast service and always polite. Highly recommend them. I always choose this location for all my…read moreshipping needs for their outstanding and friendly service.

They're good at their jobs, but only the task-oriented part of it. I'm surprised at the reviews…read moresaying how nice they are. Nearly every employee has a negative, nasty look on their face. You won't be greeted with a smile. You'll receive a generic greeting because it's in their job description. No people skills or actual kindness. But they WILL bite their tongue if they're impatient with you. The impatience is still obvious though. You can tell they don't like customers and that your presence is a bother to them. I once had an issue and dealt with the manager Andrew. He was hostile and clearly impatient with me. Was I rude to him? Nope, never. I had a genuine smile and was extremely polite. I work in customer service and know how to actually be nice to people, including everyone in this bunch. I've been nothing but nice to all of them for years, and have received zero kindness in return (except for one or two of the newer employees). I see them relate to each other and talk nice because they work together. But customers? No, why be kind to them. My last visit was the best because of the brunette girl with the sunglasses on her head. She loves to smile at my husband, but is catty towards me. She looks me up and down all the time and has for years. I have confidence in myself, so there's absolutely no jealousy here. I've never said anything and have never even given her a funny look. Nothing... I'm guessing she's jealous because I'm thinner? I don't know what her problem is. I've tried being nice many times, but she puts on a snobby act and seems incapable of genuine kindness. It's sad.

The best UPS store I've ever been too. Staff is pleasant and professional. Everyone works…read moreefficiently. Store is clean. Parking is tight but if your come early enough you will be fine. They do shipping, shredding, faxing, packing and shipping. Along with scanning. Value is there for convenience. Two thumbs up.

The service was fast and efficient, as it should be. This will be my go-to UPS store from now onread more

Always friendly Always helpful…read moreQuick service Lot of options available in the store front

This is the best UPS store ever I wish all logistics companies were like this. There is never a…read moreline when you walk in the store and even if there is a small line, the customer service is very fast and knowledgeable.

They've moved to a new location, and it's such a great upgrade! The new spot is far better than the…read moreold one, which was in a very busy area and always difficult to get in and out of. This location is much more convenient and easily accessible. They also accept Amazon returns, making the whole process quick and hassle-free. As always, the service is friendly and efficient. Overall, it's a much smoother and more pleasant experience now!

This place really feels like home that's because I'm always on Amazon and returning and shipping…read moreand sending packages to my friends so I am in there quite a bit and I love it it's like family the service is always fabulous always greeted with a smile and how are you and I feel like I know them so much so that I even got them Christmas treats. This is the only UPS store I use I love it great customer service always quick always quick to help me out and quick to answer my questions so it's fabulous.

Rude at counter. Made me open my package then tried to charge me to tape it back together. Said I…read morecould buy a roll for $7 and do myself or they charge $5. The package was small about 1' wide and 8" tall and deep. Ridiculous!

Went for a notary and was charged $15 for a single page. The staff was impolite said my US…read morepassport wasn't signed so it "wasn't valid" They did finally notarize it since they wanted the money. If you live in Canton MI the township will notarize for free and are fine with a passport. They were also nice.

This location previously was often closed or service was down, but things changed instantly and…read moredramatically with the change of owners. Never had a problem yet with many returns and the service is always quick, friendly and knowledgeable.

Absolutely the worst UPS Store in metro Detroit. Their systems are frequently down, so you drive…read morehere and waste constant trips. Came here over the weekend to return an Amazon purchase. Door locked - system was down. Came back middle the week after - SYSTEM STILL DOWN. This place is poorly ran, poorly managed, and clearly underfunded. AVOID. *EDIT - in response to "the owner's" canned response - if you truly " understood the importance of reliable systems and efficient service", then you wouldn't have repeat 1-star reviews from people pointing out your unreliable systems and service. Come back when you know how to manage a business.

This was a good location... unfortunately it took a wrong turn with new ownership. New wasn't…read moreexactly improved. The employees are rude and disrespectful, and they try to up charge for everything. I had an Amazon package I was returning and the instructions specifically stated UPS would box, label and ship it, all they needed to do was scan the QR code. The employee insisted that was incorrect and attempted to extort the price of a box out of me. I'm very disappointed by the quality of service at this location and would advise anyone to try a different carrier. FedEx or even USPS could do a better job than that.

This location has friendly and helpful customer service. It was packed. I shipped a piece of…read morecarryon luggage to Florida and it cost about $100 which was under 50lbs. They out it in a box and did all the work. It took about a week to arrive but everything was in place and nothing broken. I will definitely go back here tor any of my shipping needs.

Great experience at The UPS Store! The staff was super friendly, helpful, and efficient. They made…read morethe whole process quick and easy, whether it was shipping, printing, or answering questions. The store was clean, organized, and I didn't have to wait long at all. Customer service was excellent and they went above and beyond to help me out. Definitely recommend this location if you need reliable shipping or printing services!

I had the opportunity to have the pro, Jada, help me package and print labels for me to ship…read more She was nice, warm, had a beautiful smile, patient, insightful, very helpful, and she helped me have an incredible experience! Thanks Jada!