I had the pleasure to work with Brian!! What a great experience. He came with a flatbed as I requested to pick up my Mercedes and dropped it off to the Mercedes dealership. Brian was very very professional and knows what he's doing. Highly Recommended read more

I had a flat tire and had them tow it from Bart Station to America's Tire. While going through the Bart garage we heard a thud. When we got to America's tire we found out that he hit the top of t my car against the garage opening. The driver was new and took responsibility (good kid). I gave him the estimate of the place he asked me to take it to. Even though I took it to his car shop (right next to his shop), the manager low balled an offer to fix my car and not report it to AAA and insurance, I said no I just want my car fixed. He raised his price a bit and wanted me to ensure I don't report it. It didn't sound ethical so I said no. He called me a couple of days later and said he spoke with the owner and they decided to send it to their insurance company. At the end my car was fixed along with rental fees. Unprofessional and unethical. Reported them to AAA. read more

Efficient, knowledgeable, helpful and polite. What more can be asked of a tow company?! Byron was as awesome! Many thanks for saving me! read more

I called AAA and Safe Tow was at my door within 15 mins. Great service, warm smile, very professional!! Thanks for making the entire experience hassle free. Byron, kind sir, have a wonderful day!! read more

Save Tow - Thank you Byron for your fast, professional service with a hand shake and a great smile !! - Towing Near Me - San Ramon, California

The driver arrived well ahead of schedule. He was professional and courteous. He paid attention and used caution around my vehicle, being careful not to dent or scratch it. I can't say the same for every tow driver I've encountered. I can tell that he takes pride in his job and in his company, and that alone speaks volumes. I would recommend them anytime. Also, if you are using AAA to tow, be sure to arrive earlier then the phone operator says. It helps save the driver's and other customers' time and money. Overall great job read more

I was in a car accident, I needed to have my car towed. Save tow came and towed my car through AAA. Nobody mentioned any prices for a tow, I called a week later and they told me I was on the hook for 1200 dollars. I shouldn't have to pay for something after their driver lied to me and didn't disclose the fees. After a bit of back and forth I finally got them down to $220. I told him I don't have the money because I lost my job due to the coronavirus. I tried to resolve the issue but the regional manager was quite rude and basically told me he's loosing money and if I didn't pay the $220 that he would charge me the whole $1200. I shouldn't have to pay because of HIS EMPLOYEE didn't do thier job and disclose the fees. read more

I had an incident with my BMW where the alternator failed at an intersection at Norris Canyon Road at Camino Ramon in San Ramon. Nice young woman from Daphne's Greek Restaurant saw me and parked her car to help me push my car into a nearby parking lot. WOW! This from a woman not knowing me from Adam. Thanks, you are an angel! I called AAA for a tow who then requested Save Tow aka San Ramon Tow to come out and tow my vehicle to a reputable shop. Meanwhile, waiting for the truck, I called a few local BMW shops to price out the cost of an alternator including installation. One said they could do it by Friday for good price and the other never called back with an estimate. I called San Ramon Tow to find out when the truck would show and ended up speaking to George. I explained the problem and he said the San Ramon Tow repair shop could procure the alternator and install it the same day also at a good price. So, car was towed back to the tow yard shop near my place of employment. Wow! Double blessed...well, if you can consider a vehicle breakdown a blessing. I do because the alternator could have failed elsewhere in a much less convenient location. George is a great guy and seemed knowledgeable about BMW's and some of the maladies that plague them. He even opted to upgrade the alternator to 140 amp from the 80 amp and said that I could return later with a new alternator belt and that his shop would install it at no additional cost. He showed me the new Bosch alternator box and the old one he threw into it and even told me the price he paid which if I'd purchased online and taken three days to deliver and cost the same. How cool is that?! read more

The Good = - Very polite and considerate driver (Victor Nomura) - Very quick hookup - Knowledgeable and advised of the problems with my car - Offered to drop it off at a local repair shop and then take me home. The Bad = ....none There should be more tow operators like Victor. A prime example of how customer service should be; not just for towing, but for all businesses. Thank you Victor and Save Tow. read more

AAA basically screwed me by cancelling my service call last night as they said only two trucks could carry my car and they were broken. This was after waiting over 5 hours. So, this morning I call around and Save Tow has the two but while one was broken I was told the second doesn't get dispatched after 5:30pm. Extremely upset with AAA and their bogus tales. I called Save Tow directly - Steve rocks, came out, got my car that is very low to the ground partially do to a blown air suspension strut, and loaded it quickly, efficiently, and towed it to my go to shop. Steve was GREAT. Couldn't give them 5 stars as they were the ones who originally came out and said they needed a different truck and either they or AAA would contact me. Not Steve's fault as he was off yesterday. read more

My car wouldn't start so I called AAA and they sent someone who came and jumped it for me without running any tests. He said I probably left my lights on, which I knew I didn't and the battery was only 6 months old. 2 Days later, the same thing happened. This time, AAA sent SaveTow and Byron arrived prompt and prepared. When I told him what had happened, he immediately took out all the tools and did a comprehensive battery test for me. He confirmed that the battery was in good shape but noticed that one of the clamps was loose. He tightened it for me and sure enough, 3 weeks later, my car is working just fine. Thank you for your attention to detail Byron! read more

Horrible service . I called for a tow told me 3 hours to tow . My car was at home when I needed a tow. They said Save Tow can't tow underground. It isn't underground. They finally came out after 3 hours said I can't tow your car. I've been a member since 1992. I will use AAA with another tow company definitely not Save Tow .The battery they put in last month is bad that's why my car wouldn't work. I will only let ricks put a battery in my car. read more

Dispatcher is rude and unprofessional. Horrible communication. She even hung up on me for no reason. The only reason I'm giving 2 stars instead of 1 is because the driver was friendly and super fast. But it all starts with customer service. Obviously, if a person needs a tow, they're having a pretty bad day. A dispatcher with a bad attitude doesn't help. read more

When I got my bronco it had so many problems and save tow has been there every step of the way with the repairs! When I take my car in to them I know I will be leaving my car in good hands. They call you whenever something changes and let you know the steps they will take to get it fixed, so you never feel blindsided when go to pick your car up and have an unexpected bill. When my car needed a part that is no longer made and they couldn't find in any junk yards then they took it upon themselves to make it for me free of extra charge. I recommend them to all my friends and family. I will never take my car anywhere else. read more

Honda Accord with a dead battery. Replaced with a AAA product from driver's on-board inventory. Arrived in under ten minutes, had the battery replaced in another ten. Very polite driver, knew what he was doing. Price was no different than what I could have gotten from Kragen, but without the sweat and burden of looking it up and dealing with every other bit of minutia. Well done. read more

I just posted a review on San Ramon Tow's page. Called these guys and they are the same company. This time she told me that when they get a AAA call they cancel your tow appointment and go to that tow request. You can at least let us know that appointment has been cancelled that way we know we have to place a new order with somewhere else. I called them back after an hour to learn the car is not coming. I was told about the AAA priority thing after loosing 3 hours and getting nothing. Thank you! Hey Management you need a new dispatch lady to work on Saturdays! read more

Called AAA to tow my classic car to Transmission shop they sent North Main who refused to tow because i did not have my tag on it as i had just replaced rear bumper and some body work and pushed it out of garage. I tried to explain but they would only tow for cash and AAA said they were the only game in town? told them to get off my property I called Save Tow after my shop vouched for them, they came promptly and cheaply and the driver took care of my baby as if it was his own. read more

What a service!!! Really easy to work with and Brenda was very helpful. I called my insurance to get my BMW towed and they gave me an ETA of 2-3 hours. Time is precious for me... So I called Save Tow and they came within 30 minutes. Gus (the driver) gave a superb fast customer service and professionalism. Hopefully I won't need to call for any towing service in the future, but if do... Ill Save Tow again. read more

My daughter put a call into AAA for roadside assistance and they had her waiting with her 3 month old baby for over 3 hours. Luckily Brian from Save Tow came to her rescue. He made sure my daughter felt safe and was apologetic for the long wait, which was NOT even his fault. He worked as fast as he could to get us on our way, explaining the process along the way. He ended up having to tow her car to our local mechanic. He waited patiently as I transferred my daughter & grandson to my car and made sure we were safe as we made our way home. I appreciated his helpfulness & understanding and his care for our safety. Brian thank you for taking such great care of us! read more

Great service, great driver, very personable and made me very comfortable during the ride. Would recommend, thanks AAA for sending these guys out! read more

Never answer my calls. Called in for a tow multiple times however I had better luck on getting the quote from other companies.

Save a Tow rules. I blew my front tire on 580 West headed into Castro Valley by the Eden Canyon exit. Super sketchy, stuck on the left hand shoulder. Called AAA they sent out Save Tow. Gus the tow truck driver is the nicest guy you could ever meet. He towed me down to the exit and put my new tire on. AA said they would come out in 55 mins. Gus was there in 10! Gus turned what could have been a bad day into just a minor inconvenience. Save Tow is super stand up people. read more

Yesterday I had my front tire blow while driving on Hwy 4 West bound, 1/2 mile from Pine Street Exit. Called 511 and they sent me Save Tow. Philip the Driver was there in no time and switched the front right tire right away on the 8pack stretch I was driving.. He was very nice and professional and pleasant considering how hot it was... Saved me in the nick of time to make it to SFO where my next pickup was to be. Thank You Philip for everything read more

Wow!! Calling a tow company that actually cares? Well savetow Does and their customer service was off the hook! (Excuse my punn) my daughter locked her Keyes in car and they were there in 35 mins..they didn't mind going in and getting my daughter at work and making sure where car was and that she knew who they were.. Also she called me and said " dad they were awesome and very nice"! As a father of Two girls thank god there is a company I can trust with breakdowns Thank you SaveTow I know I'll be calling you for all situations with vehicles, it's nice to know who you can trust. You Certainly Have My Business.. Ray Reposa read more

Well follow up to previous service I was able to get help from family and we called back immediately hoping Byron was mechanic still in area to come back and change out battery as run tests within ten min Byron was here excellent service he did job quick efficient and told me what else I should do he was by far above and beyond excellent customer service and sAvetow was great all the way around I so appreciate triple a sAvetow and Byron for a job well done read more

Save Tow - Towing Near Me - San Ramon, California

Driver Gus was a great person and very apologetic for dragging me around town (55 mins wasted) on multiple tows because the dispatch lady sending him. My time is valuable and not something I like wasted. It was out of his control but he picked me up and dragged me to Livermore to get a car that wasn't even there. We waited 15 mins and then he cleared that call. Not even minutes later did he get another call trying to drag me out to another call. I was not happy. He made the decision to not take that call and take me to my destination instead. He was very kind and embarrassed by the way the dispatch was making his job difficult. Him as a driver is 5stars but the dispatch has made the whole experience a 1star. I will call AAA and tell them the bad experience I had. read more

Save Tow - Gus 54 towing my truck on 5/30/15 call #30634 - Towing Near Me - San Ramon, California

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My husband was in an accident on his commute home on 580 in Pleasanton/Dublin. Luis (#30) from SaveTow was his tow truck driver and he was professional, courteous and friendly. My husbands rear right tire would not move and Luis handled the placement of the vehicle with care. I would highly recommend Luis and SaveTow. Thank you Luis for taking good care of us! read more

I needed a quick jumpstart to my car. I called Save Tow and Jacob E. came to the rescue. I didn't have cash or credit on me so Jacob nicely took me to the bank. He didn't have to do this for me but he knew I was having a bad day. Thank you Jacob for your kind and quick service today! read more

I had a great experience! Byron was the driver sent by AAA, very nice and helpful. Thanks Byron read more

AAA sent out Byron for my vehicle Problem. He was professional and knew what needed to be done right away. Everything went well and he was efficient with time. Thanks a million Byron! read more

Called AAA for a tow for my daughters car and Byron was great he was very friendly and took her car to the repair shop and all is well.

I created a Yelp just to give this worthless company a bad review and show how "on the fly businesses(Livermore)treat their customers" I give credit to the guy who actually towed my vehicle. He was very helpful with information regarding the tow. It was towed on New Years Day. I called the front office the day before I picked up on the first day to check pricing and it clearly was stated that my vehicle arrived around 4pm and that everyday after 4pm I would be charged a fee for each additional day. I wouldn't be able to get to the tow yard the first day for certain reasons. When I arrived to the office on the second day the ladies in the front office which honestly had no clue as to what was going on told me something completely different. The First Lady tried to tell me that they were charging 3 days. I asked her how when I clearly just talked to someone and it's only been 2 days in all actuality and she confirmed exactly what I would be charged. She tried but really couldn't explain. Then another lady comes into the conversation from a distance to say "After 4 hours of the vehicle being towed, we go by calendar days, After the first 24 hrs" I'm thinking to myself what in the actual fuck kind of random thing just came out the top of her head and you can see it in my face. Remind you, I'm rushing cause I just got off and I need to go pick my kid up from practice. So I asked her to explain or show me this in writing/policy. She gave me a whatever nod, rolled her eyes and got back with the next customer as if she was saying in her head you're going to pay this amount regardless. So to keep confusion and frustrations down, I told the first woman to go ahead and charge me, I took a card and told myself I will be contacting this office with a much needed answer as to why there is no clear policy and why the employees gave me one answer over phone and two different answers in person. read more

I had a dead battery and I called up AAA for getting my car towed to the service center. They provided an option for getting the battery installed by one of their technician. It took a little more time than what they estimated but the service was really good. He took a look at my car, tested the battery and confirmed that the battery is dead and will need to replaced. The quotes were competitive and not overcharged which I was really happy about. I also needed to get my horn fixed since it did not work. He tried to help out but there was some other issue which was out of his reach. Overall very genuine people whom you can rely on and will provide correct guidance when you are in troublesome situations like the one I was. read more

Byron was fantastic. Right on time and speedy and safe transport back to the charging station. Highly recommend!

Had a blowout on I-580 in Livermore while heading out for my Thanksgiving holiday. Byron from Save Tow was on the spot in a matter of 15 minutes and changed my tire immediately. Thanks, Byron!! read more

Today, my car's battery threw a wrench in my morning. With one child to get to softball practice and one child waiting at home, I was not thrilled when my car wouldn't start. I called AAA who told me someone would arrive within 45 minutes. After ten minutes I received a call saying my technician was on site; I looked up, and there he was. My technician, Byron, jump started, tested, then explained the results of my battery test. He explained my battery warranty, and, after replacing the battery with a smile and friendly demeanor, tested the new battery. He then went the extra step of comparing the battery tests. Not only was the service fast and efficient, it was pleasant and informative. Thank you so much, Byron! read more

Called for AAA roadside service. Very happy with the prompt service, professionalism, skill and kindness of our Tow Driver Byron. Thank you!

I called AAA Premiere and they sent me Byron from Save Tow! He was so friendly, efficient, and helped me get on my way. Excellent service! Thank you, Byron! read more

I had an issue with my car not starting. I was expecting it to be towed somewhere in Livermore to be diagnosed. When BYRON came, he was so nice and kind he checked my car, all I needed was a jump start and he helped me with me. I went above and beyond. What a wonderful man! Thumbs up to you, Byron! read more

Had Save Tow come by my AAA, AAA had told me about an hour was estimated to be at my location but Byron was dispatch and was very polite nice and came less than what AAA had told me. read more

The tow truck driver Richard was incredible rude. Refused to take me to my destination - dropped my car off at a nearby mall and left with no explanation. Joe - please fire this guy. He's bad for your business. I'll file a formal complaint to AAA. Send my regrets to the dispatcher Barb. She did the best she could. read more