I got locked out of my car. I was having a hard time to reach my insurance, it was dark so I called…read moreGolden Way, they came out to my rescue right away! Ever in need of roadside assistance they are who to call!

They had me wait for 2 hours and 30 mins after initial call from tow driver's voicemail at 10:15am…read moresaying he was coming in 30 mins. Called driver after v/m but his tel# was their ofc tel# so you can't even talk directly to the driver. I waited an hour then called ofc, was told she'll have driver call me back. No call rec'd. Called again after 2.5 hrs and was transferred to this guy who's said he was the driver who called )but he had a diff accent, plus he was very rude). he said he was 10 mins from me on his v/m (told him I can show him his v/m message saying 30 mins. He said no, he said he was the tow mgr and that bec i didn't p-up he cancelled the tow.??? Who does that, if they say 30 mins, you wait. If they're canceling bec they got v/m which was also questionable, you leave that on the v/m so it's clear. He was a total jerk, he yelled at me and told me to stop cutting him off every time (he lied) and then asked if I still want him to come and be here in 20 mins? I told him NO! Unbelievable!!! So rude and deceitful. I can't believe they stay in business.

Golden State Fleet is the Best! I got myself into a unique situation where my inoperable classic…read morecar had rolled down the driveway and had gotten stuck on a curb. After trying, unsuccessfully, to get my car to move, my husband called Golden State Fleet for assistance. Sean showed up within 20 minutes of the call. I cannot say enough about how fantastic of a job he did. He was so polite and professional. He checked out the situation and knew right away what to do. He was able to get my car off the curb and to a safe parked location until I was able to get my car started again. Sean's professionalism and knowledge made me feel comfortable when he was handling my classic car. He used extra care to protect my tailpipes while loading the car on the bed of his truck. He was careful loading and unloading my car. If you find yourself in need of a tow or getting yourself out of a sticky situation, I highly recommend Golden State Fleet!

My vehicle ended up here after an accident, and due to some serious delays and mishandling on the…read moreinsurance side, the situation became far more complicated than it ever should have been. They absolutely did not create the problem -- but they still worked with me to help find a reasonable resolution when they didn't have to. That meant a lot. April, the operations manager, is very kind, fair, and personable and helped me navigate the logistics of having a salvage company come and pick up the vehicle. These are the nicest people you hope you never have to deal with -- but if you do find yourself needing a tow yard, you'll be in good hands here.

A tow truck driver left me stranded on the freeway after they arrived to help me. While outting my…read morethings in my purse mythe cancel button got tapped and just like that they tell me the tow was cancelled unbeknownst to me. I look at my phone and I think that is what happened it wasn't even 30 seconds and the tow truck operator tells me the trip is canceled and he has to leave me stranded on the side of the freeway. I have roadside coverage through my State Farm insurance. Didn't give me a chance to call to get it straightened out just left me terrified on the side of the freeway. Gave 1 start because I couldn't give it a 0.

We have had some bad luck recently. All American towed us 3 times in a few weeks. They were great-…read morefast, courteous, kind. I had to ask them to modify my receipt several times to satisfy insurance and they were very accommodating.

David is awesome, professional and kind. He was able to come pick up my van within 30 minutes of…read moreour first conversation. The process was quick and I really appreciate the friendly help during a stressful moment. Thank you for the tow!

David came out one night and hauled my my car off the freeway.. very courageous and professional!…read moreHe took care of the safety of my car and got me to where I needed to go where to get my car repaired.. thank you again David and keep up the good work and please stay safe out there.. Santa Rita Tow yall got a good driver there!

Kind and competent are my two favorite words! Alladin is handsome. fast and furious…read more I needed my car towed from Oakland to a Jeep dealership in Walnut Creek. His truck is in good order! My car was at the dealership in record time. If you need attention to detail and the job done right, call Alladin.

Got to us in 10 minutes, professional and great service. Highly recommend if your car stops…read morerunning near Castro Valley/Ashland.

Please save time, money, and your sanity by avoiding American Tow in Martinez, Concord, Pleasant…read moreHill, etc. If you've had your car towed, it's frustrating, expensive, upsetting, all of the above. And the last thing you want on top of everything else is to confront an unprofessional, disrespectful, and discombobulated towing company who doesn't know their own addresses or phone numbers. Because of their "miscommunications," we spent spent nearly $100 in Ubers trying to find their unmarked tow yard and offices with incorrect addresses. After nearly 3 hours, we finally located their building (thanks to the CHP). I explained our experience to VANESSA, the secretary with the blue in her hair, about our customer experience and expressed we were very unsatisfied customers and had never had such a poor customer-service experience. While sitting in the lobby, I told my boyfriend I refused to pay for another Uber and it was up to the company to provide an ounce of customer service. Immediately I hear Vanessa start yelling from behind me. "You know what, now you're really starting to annoy me. I didn't get your car towed, YOU DID. NOT ME. YOU GOT YOUR CAR TOWED! THIS IS ON YOU." Her mocking / shaming me continued for about 15 seconds until I was able to get my phone and begin filming her. She stopped immediately. I will be taking this to higher management with a formal complaint, but also wanted to warn my fellow Martinez neighbors of this company, and be sure to make it a point to avoid that particular office in Martinez.

I'm not a fan of towing companies in general, so I admit to my negative bias upfront…read more My girlfriend had her car stolen from her home in Sunnyvale and eventually recovered in San Ramon. Apparently the police department doesn't do their own towing, and outsourced to American Tow. After two hours of waiting and paperwork to get the release form, we called American Tow to pick up the car. No answer. We tried calling a few times and finally got an answer. Apparently they are more than happy to tow your car on a weekend, but if you want the car back, there's an extra weekend fee. We waited another two hours for the driver to come open the office and another hour The driver we eventually met at the office was friendly and helpful. He was nice and willing to help as much as he could. +1 for nice service. I had to laugh at the way they process credit cards. No Square reader or even antiquated POS - he literally had to call it in. I suppose this isn't too shocking after seeing the office - everything looks like it came from a nearby rummage sale especially the 1940s arm chairs. The car was banged up from the joyride, so no way to say how good of care they took of the car, I'm afraid.

Very responsive and friendly. He was able to have my car towed within an hour of calling. Would…read moredefinitely recommend!

Excellent service, excellent price. Highly recommend for any vehicle transportation needs in the…read moreEast Bay Area. Here's a pic of my Taco nicely loaded onto the back of one of their Flatbeds. A+ thanks again

My insurance company dispatched three different services which refused to pick up my car based on…read morethe mere 3.5" of clearance due to my air suspension being broken. Thus the reason I needed a tow. I did my own research and found Towing Guyz. The dispatcher, Alex, inspired confidence by assuring me they routinely pick up slammed exotic vehicles. Amir arrived with all the proper equipment to handle my slammed vehicle: he brought a flatbed, ramp, and blocks.. Amir's personality also inspired confidence. Some tow drivers can be resentful if you micromanage the job. Amir actually asked me to keep an eye on one side while he kept an eye on the other, which I appreciated. Four eyes are better than two. Also, he didn't pull the car all the way to the front of the bed because that might've caused some damage from unavoidable angle changes. He let the car dangle slightly off the back, but firmly secured my car with straps over the wheels. Very thoughtful approach and execution. And I greatly appreciated Amir's professionalism and authentic concern. He was also super friendly and warm which made me feel good at a time I was nervous about damage, especially since the front bumper had recently been replaced and repainted. Like new. I was apprehensive before he arrived but I felt so much better after the car was taken away and I had every confidence he would unload as carefully as he loaded. The proof is in the pudding because there was zero damage. I'm so grateful to the Towing Guyz team. I can wholeheartedly recommend Towing Guyz without hesitation. I hope never to need them again, but if I do need another tow, or if a friend needs a tow, Towing Guyz will be my go-to.

The quickest response ever! I was needing my car towed from Dublin to Brentwood and the quote was…read morereasonable. They did exactly as promised with absolutely no fuss. Kept in contact to show it was loaded and ready for transport and even sent a payment link. So quick & easy!! Highly recommend.