got into an accident on a random monday and damaged the right side front bumper of my car pretty bad. i brought it in the next day and reesa was very thorough from the start, explained exactly what they were going to do and quoted me for the repair. it was estimated to take two weeks to repair, which has been difficult to schedule work around and transportation. luckily i got the call earlier, closer to a week of repair time, and the car looks brand new. she answered all my questions, was very approachable and made me feel really well taken care of. special thanks to the techs who worked so quickly on my repair! read more

Caliber Collision - before repairs :/ - Body Shops Near Me - Pleasanton, California

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With no insurance on these fender scrapes, I went to 3 different body shops for estimates. Caliber came in lowest by several hundred dollars on each repair. On the first repair, we were out of town when it was done. They delivered the car to my driveway and put the key in my locked mailbox. On the 2nd repair, they connected me with Enterprise for a rental, with pickup and drop-off at Caliber. Finished a couple of days early, saving me rental money. Both jobs came out great. Special thanks to Rebecca for her estimates and service. I will certainly use them again if I need body work. read more

Top tier customer service. I felt like all of my concerns were not only heard but validated. I had work done on my RAV4 because it was damaged during shipping, which is already a frustrating ordeal. I didn't expect to wowed. But genuinely, I cannot rave enough. Excellent work. Thanks again Reesa. You have a top notch team! read more

Caliber Collision - After - Body Shops Near Me - Pleasanton, California

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Always amazing customer service!!! Whenever I come to them with a "dumpster fire" situation, they are able to extinguish the "dumpster fire" and calm me down - going above and beyond. Nothing but the best service from Chandra, Amanda, Rebecca, Fredo, and Ronnie! Go here for honest and friendly service! Thanks, team! read more

Just found the bill, they charged my insurance 11,204.66$ for this "work." Amazing. It's been 8 months and I'm still fuming. Avoid. read more

Caliber Collision - I'm fairly sure their body guy is a bit blind. - Body Shops Near Me - Pleasanton, California

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This by far was the best experience for an unfortunate situation of my car being involved in an accident. Their process from beginning to end was smooth and done seamlessly. I appreciated the text updates on the status of my car. Their process with Enterprise rental works out great - I can get picked up from their shop and taken to Enterprise to pick up my rental. When my car was ready, I was able to leave the rental care at Caliber and they handle returning the car. Everyone at Caliber was super nice and really took care of me! Thanks so much! Danny, Reesa and Amanda are the people that I worked with and their service was stellar! read more

Great service . They did a great job on my car. I would recommend this business to work on my car.

Super nice ladies who are very friendly and helpful. This is my second time with USAA and working with this particular Caliber Collision. I had an accident and it took my adjuster 3 weeks of back and forth without any resolution. Eventually, I just dropped my car here overnight as it was non-drivable. I changed from a traveling estimator to Caliber through my app while in the shop and they we able to take my car in same the day. Within 24 hours, I was notified that my car was totaled and I was able to move on. During my previous incident, they also called the nearby enterprise and had them drop off a rental to me. Thank you ladies! read more

This review is long overdue. I had to get my car fixed after a minor incident (years ago now). Although they fixed my Toyota Camry just fine, they offered to change my battery as they claimed it was dead (it was not) & they asked me to pay cash for it. This seemed concerning. I would not recommend them. read more

Didn't get my car repaired here, but I came here for an estimate (appointment booked through my insurance) and Reesa helped me. Can I just say that she's AMAZING?! Super friendly, knowledgeable, and has a great sense of humor. She totally made my day. She knows what she's doing and she's honest & straightforward. You know you're in good hands if she's helping you. The lady at the front desk was also very nice. She made me feel welcomed. This place is lucky to have them as employees. read more

If you want incomplete and subpar workmanship and a company that won't communicate with you, well this is your spot I'm about 4 months into my repair and still not done I ended up having to call geico to strong arm them into communicating with me I have numerous items that were either not repaired at all or failed within a day of picking up my car So their rating is....... They suck read more

I recently came here with an estimate in hand from my insurance company who has a partnership with Caliber Collision. Unfortunately, I was told immediately that they do not service Teslas. This was the second of two places that I was referred to from my insurance company. Too bad both did not realize I did not need parts, and only needed to rebuff and repaint the doors and some panels. The service here definitely was not as good as the one down the street that I checked out first. I could tell that upon my immediate first interaction where I was told too bad. read more

If there could be a negative star, they would get it as that was the level of customer service and repairs by their shop. I was told my repairs would take about 5 days. Updates were nonexistent and so I had to call in only to be treated like I was bothering Reesa (the manager). She sent my wife an email saying it would be done on a Thursday afternoon, so my wife got a ride there to pick up around noon on Friday fully expecting it to be done. (I was at work and could not pick up with her). The vehicle was not ready so my wife had to sit there while they put on decals and last-minute details. When I get home from work on Saturday I notice a ton of problems with it. The texture of the rocker panel paint was not put on, the passenger door was still not fixed, there was white dust all over the inside jams of the door where the repair was and they even scratched my aftermarket tint on the passenger window and got glue all over it. After bringing it back to show Reesa, she stated they didn't have the rocker texture to put on the door that matched the manufacturer's texture so they simply didn't put it on! After arguing about what work should have been done, she finally agreed to do it right. Then we had to wait a full month to bring it back in as the first shoddy paint job had to cure. So, we brought it back in on November 20 for again what should have been a 5-day repair. After 18 days we finally got it back on December 8th. There was ZERO follow-up and when we did call to find out what was going on around day 5 we found out they had not even touched it yet and the painters were on Thanksgiving vacation that week! We had other cars we had minor work we wanted done and we told them we would not be giving them any more business as the shoddy work on top of the rude office staff, there is NO REASON to use this shop. She responded that we should go elsewhere as they "cannot give us the level of service we expect". That's the truth! We told Reesa we wanted her to reimburse our deductible given the extra 18 days they had our truck in the shop and our loss of use, and she said it would come from corporate and that she would contact corporate to get in touch with us. That was 3 weeks ago and despite follow-up with her, no response at all. We have disputed the charges on our credit card as there is no way we should pay for the unacceptable level of work this shop puts out. Avoid this shop by all means. read more

Don't get me wrong! The work that was done on my car came out very well. It's what happened after the job. I go and pick up my car and noticed right away that stuff was missing. I had been robbed! Stuff was stolen out of my trunk, glove box, anywhere they could look things were taken. Work was being done to the front area of my car (tire area) but you're in my trunk?!!! I'm very disappointed!! This place was on my insurance website! (Farmers) Totally ridiculous!! They (Caliber Collision)said to me that they weren't held responsible for theft and that I signed the paperwork. Who thinks that an employee of a reputable business is going to steal from you?, I didn't!!! It's just not right!!! I feel violated and taken advantage of!! They should be ashamed of themselves!!! I really hope they enjoy all of the items they stole from me!! Unacceptable!!! People beware!!! read more

Professional and friendly service from everyone we spoke to. Good communication and updates from Rebecca especially. Estimate for completion was spot on. They tracked down hard to find parts to get us back running again. We definitely appreciate it. Thanks! read more

Amazing experience with Caliber Collision. They went above and beyond anything I expected. Reesa and Amanda are the best, they care about their customers and want to do everything to help. I am extremely grateful to them for the experience, as well as the great service they provided. I am now a life long customer, and will definitely go back if I need more work done on any of my vehicles. Thank you very much! read more

The service is horrible, inexperienced people are not professionals. I don't recommend anyone in that place. The quality of service is horrible. People who don't know how to do their job well It was a very unpleasant experience with them. They just make you feel guilty about the work they leave badly. read more

Before they were Caliber they were Cook's Collision which was garbage. GEICO recommended I go here and they redeemed themselves. Apparently same staff but better results. I can live with that. My Auditor did a great job and got my car done in a timely fashion and was very communicative. I would recommend her and Caliber moving forward. They get the seal of approval this time. Well done! read more

Unfortunately we've been hit and not at fault for several accidents over the years. The staff at Caliber have always been super friendly, have great communication, and are helpful. The work always meets original equipment manufacturer specifications. The work has always been timely and the car always looks new when we get it back after they detail it. We will go back if we have any collision needs. read more

UNPROFESSIONAL. I brought my car in for an insurance repair. They couldn't tell me abou the proces of making the claim clearly enough for me to undersatand and when I sent an email to my customer service person, she told me to deal with GEICO mysaelf, which I did and they told me they already approved the repair, but Caliber'ds representative told me I didn't knwo what I was talking about adn I need to find somewhere else to fix my car because. When I emailed her the approved estimate from GEICO she sent me the following email: "This is not an Estimate it is a proof of payment for the claim being paid directly to you. You will need your Estimate of Record from GEICO, then pick a different Repair facility to work with. At this time I don't believe that Caliber Collision will be able to provide you with the level of Customer Service that you desire. If you have issues finding one in your area, please reach back out to GEICO." The document I sent her says "Estimate of Record" across the top of each of the 9 pages. Gas-lighting at the highest level. read more

My truck was sent here for insurance repairs, I was told completion would be done April 1, no return call that day after 2 attempts to find out if my truck would be ready for pickup. Today April 4 I called and now am being told that parts were never shipped and now I will have to wait another 4 days. How frustrating when a repair shop can't keep their word and even the general manager called me to say they will not repair my truck now! Stay away from this shop... read more

I had to bring our car in for repair and was very impressed with the customer service, Reesa really knows what she's doing and is very knowledgeable. Being an insurance Agent myself, it's great to know there's a good local shop that I can refer my clients to! read more

A co-worker backed into my car so I used his insurance to have my car fixed.  His insurance referred me to Caliber Collision.  At first I was hesitant to bringing my car there because I already had a quote from another body shop in Dublin where I really wanted to bring my car to have it fixed. When I arrived at Caliber, the facility was presentable and looked like the place where I would be at ease to have them do the work.  Also the staff is friendly and professional but most importantly, knowledgeable. Caliber's final cost after the car was repaired ended up being $2k less than the first quote I received in Dublin.  My car was fixed to my satisfaction, and I can't tell that it was ever in an accident.  The best part is that Caliber hand waxed my car before returning it to me.  The paint shined and felt smooth just like it did the day it was purchased. read more

I can't say enough wonderful things. I've used them twice now and they do amazing work with the best service. It's hard to find a good business with great service and great craftsmanship and we found it with Caliber Collision! read more

This shop is awesome. 100% would recommend. Great Customer service and amazing quality, made everything a quick and easy process.

Got in a little fender bender with a Tesla wondering into my lane. My insurance company works with caliber collision and requested that I get a quote from them. I also got other quotes from local companies. Caliber had the best pricing. They replaced my front bumper as estimated. No hidden fees. Easy to work with. Great company. Looks good as new! read more

Try to avoid this place if you can as I got the feeling that they didn't want my business. I was coming in through Geico for an 11am appointment and I waited till 11:!5am since the lady in the front was tending to another customer. When my turn came she told me that I wasn't in the system (she could have told me that when I first got there) and then we spent another 15 mins on the phone with Geico who confirmed that they were seeing the appointment on their side. Then the lady said it's already 30 mins past and its too late now and she has to tend to the next appointment. I am never going back! read more

If you are paying cash do not go here! I was given an estimate at $1600, so I said I was going to pay cash. Then I got a second estimate at $1900 and said okay I'll still pay cash instead of involving insurance, but I should have just used my insurance bc when they were done they said they had to calibrate the bumper (like they didn't know they had to do this) and gave me a final bill of $2400. If I had went w my insurance the adjuster wouldn't have allowed it and would have done their own fair estimate. They knew they had me. Horrible business practice. It felt like I was being scammed. I probably was. I asked to talk to the manager and she called me and said they couldn't have written that up in the estimate because they didn't know they would have to do it. I asked if they had worked on Lexus's before and they said they had. I told them I would assume they would know their bumpers need to be calibrated and they said it would be bad practice for them to put it on the estimate. Everyone knows what an estimate is, the potential expected expenses. So wouldn't you put it all on the estimate. Either it was a scam bc they knew I was paying cash or they hadn't worked on 2022 Lexus's before. Either way it was the worst experience every and I encourage you to go somewhere else if you're paying cash. I feel I was totally taken advantage of. read more

I had some rock damage that required paint work on the front of my car and Derrick and Reesa were extremely helpful and a pleasure to work with throughout the entire process. They made sure I was taken care of from start to finish from filing my insurance claim, hooking me up with a great deal on a Jaguar as a rental, and the quality of the work done on my car was excellent. Derrick also made sure I knew how to care for the paint before driving off. The entire process was super efficient and I was always in and out of the shop quickly. read more

I had inspection done almost 45days back, they have ordered parts for car. I have been following with them for last 2 weeks, No one responded after i made 5-6 calls. I won't recommend this shop for anyone. read more

Love the friendliness and the professionalism of the team. The daily updates kept me in the loop on the progress on my car. Really appreciate this level of communication. read more

2020 update -- yep, had to get my car repaired --again! This time it was a hit and run, not even a note left by the other guy - grrrrr! . I was SO glad that they were open during the COVID shutdown. Caliber to the rescue! Formerly Cook's. These guys STILL rock -- fast service, absolutely A+ for communication. They kept me updated the whole time by text and answered my many questions on drop off, when I called and at pickup. They also smoothed out the process with my insurance. And excellent work on my ride. Thanks to Danny especially. Heartily recommended if you're ever in the unfortunate need for body work & accident repair. And with the crazy Bay Area drivers these days it's almost a given read more

Great service! Kept us informed throughout the whole process and even gave us our car ahead of estimated completion schedule. The car looked great. I would definitely recommend them. read more

Recently had the best experience with Reesa Rickson! Hands down the best person to work with. Not only is she kind, compassionate & knowledgeable but she made me laugh ALOT from the time I walked in, until my car was completed. Reesa always kept me informed on the status of repairs as well. THE BEST !!! read more

I had my car repaired recently @ Caliber there in Pleasanton. Everyone there was curious, friendly and very professional. I felt through the entire process that I was in excellent hands and will recommend them to my friends again and again! read more

Caliber Collision, quick courteous and professional made a same day appointment and was in and out

They were all very professional. Felt like i was among family. Reesa Morris is very approachable. Incredible customer service, great people skills! A master of her craft and extremely detail oriented. You just cant find this kind of customer service anymore. read more

My experience has been poor with the Pleasanton location. The biggest problem is the frequency of communication/followup and not setting the right expectations. For example, they don't tell you upfront that they would charge for towing the vehicle from wherever the car is to the body shop. I could have avoided $120 cost as I already have AAA service and would have been $0 cost. Once the vehicle reaches the shop, it took them couple days to acknowledge that they received the car, then 2-3 more days to tell me what is wrong with the vehicle, one additional day to provide an estimate. Mainly a week went by without even starting any work on the car. During this time, you don't have an option to move your car to a different location. They are holding you hostage to the situation and take advantage of you. In the second and third week, the estimate would revise multiple times; parts wouldn't arrive in time. Communication during this process is horrible. They told me that I would receive updates 2-3 times a week. Only one week, they provided me with updates. I probably called them around 20 times to get updates. After calling multiple times, they offered a rental vehicle for free in the last week. Having said all this, the people and the quality of work are excellent. Whenever I was able to get hold of people they have been nice, sympathetic (but couldn't do anything as they are at the mercy of updates from the technician or someone else in the organization). My vehicle was delivered last week, and they have done a decent job of restoring it to the way it was. read more

Please do yourself a big favor and take you're car to a different repair shop. Do NOT allow them to touch your car because you will be sorry. read more

Pushed back completion date 5+ times. Never returned calls. Liaison person was rarely available. Extremely cagey about the reasons for delays: "The part won't be here for another week" read more