thank you, Dublin autobody for the very quick and convenient help. From scheduling the appointment…read moreto getting the assessment done and having a loaner vehicle available. Having a busy schedule but getting things done in a timely fashion is great. They are well organized. Keep up the great work thank you. special shout out to Victoria Barker the estimator who got everything handled for me. also shout out to Karen who gave me the call to let me know that my car was ready

Terrible. Awful service. They completely ruined my headlight and tried to tell me that it was…read morefixed. It's absolutely ridiculous. They closed the insurance claim without our approval/satisfaction, so now we have to reopen a claim and go through weeks of processing. I had to take my car there 4 times and each time they claimed that "they fixed the issue", only for it to not look any different and the headlight still facing the floor. Another 'amazing' customer experience with them -- I picked my car up one of the many times we took it back, I turned it on and there was NO gas in my tank. This would've been fine if they TOLD me before leaving it out in front of the shop, but they didn't say a word. I had to walk to the nearby Safeway, ask people coming by if they had a gas can, walk back, and fill up my tank enough to get to the gas station with my car. Absolutely ridiculous. The one nice thing I can say about them is that they thoroughly detailed my car before giving it back the first time. That was very nice. Despite that, avoid this an auto body repair shop at ALL costs.

Great experience at Crash Champions Pleasanton. I had a lot…read moregoing on in life, so I took too long to bring in my car and my insurance had closed the claim -- Crash Champions Pleasanton took care of it and contacted my insurance company and worked everything out for me. Very communicative throughout the process - texts, phone calls. Someone always answered the phone. The woman at the front desk was always so kind to my young kids and gave them stickers. And then my car -- WOW. I truly felt like I got a new car. Not only the actual work they did on the outside of the car -- the paint looked beautiful, it really looked brand new, but also they detailed the inside of my car, which I was not expecting at all. I was actually embarrassed because the inside of my car was quite messy. They deep cleaned the cup holders, managed to get the make up stain that's been on my steering wheel for years off, and even got the melted crayon out of the backseat door handles that my kids like to store things in... Truly top of the line service in every way. I will never go anywhere else.

Have been living in Pleasanton for over 15 years, I had the worst experience with this Crash…read moreChampions repair shop located on Bernal Ave. My car was rear ended a month ago, the insurance company sent me over there. After my car was inspected, I didn't hear any follow up for 2 weeks. I had to call the office to find out the person inspected my car was out on family emergency. However, nobody in office knows who was his customers. They also couldn't find the pictures he took. I then worked with Sharlene, whom asked me to go to the shop the second time to take pictures of the damage. After taking pictures, Sharlene said she would order the parts needed for the repair and scheduled me for dropping off the car in another 2 weeks. 3 days before that drop off appointment I called the office to check the status, they couldn't find my appointment! I asked to speak with Sharlene on the phone, she said they're too busy to check the status of the parts. I then called the headquarters and the lady contacted the location and told me that "we actually have to take it apart and then order the parts." So, apparently Sharlene didn't order any parts for my repair and she made me wasted another additional 2 weeks waiting. After one month of waiting and visited the shop two time to get pictures taken, nothing has been done. This repair store doesn't value customer's time and the staffs are very irresponsible. I am taking my car to different shop. I am also disappointed for this kind of business practice exists in the area.

This is my second time taking my Tesla Model 3 to B&S Hacienda Auto Body in Dublin. This time,…read morethere was significant damage to the font right headlamp/bumper/etc. due to a car running into me as I was entering a lane. There was a lot of damage that I thought would be very costly, and take at least two months to repair. Thanks to the great work of the team, insurance came through and the work was completed in just a few weeks. The car looks like new! I am always so pleased with their customer service and work product. I highly recommend this body shop if you're looking for really strong quality work and great car to both your car and you as a person.

To whom this may concern: This staff, was excellent, With…read morequality, timeline, they even noticed a tiny flaw, in their craftsmanship, {N.P.} , My wife was really impressed. An she doesn't impress that easily.

I moved my 2025 Kia Carnival to B&S Hacienda after a terrible experience at another shop, and I am…read moreso grateful I did. From the very first call, Kaleb was exceptional. He was professional, patient, and transparent--answering every question I had without being dismissive. He immediately put me at ease during a very stressful process. Because B&S is a Kia-certified facility, they knew exactly how to handle a brand-new model. They performed a proper teardown and followed factory-standard procedures that the previous shop ignored. Their thoroughness uncovered $17,000 in additional structural damage, including a compromised B-pillar and floor pan. While the car was ultimately determined to be a total loss, I am incredibly thankful for their honesty. If it weren't for Kaleb and the expert technicians at B&S, I might have ended up in a "repaired" vehicle that was structurally unsafe for my children. If you want a shop that prioritizes factory-certified safety over just "capturing the job," go to B&S Hacienda and ask for Kaleb. They are true professionals who advocate for the customer.

I had such a positive experience. It was my fault. I dinged another car. Of course I left a note…read moreand we set up the repairs. They took care of my car and the other car. It was very easy for me to pay for both cars. The communication was excellent and I was able to schedule my repair for a time I was out of town so it was minimally disruptive. The staff were so polite and helpful. Fingers crossed it's my last repair, but my daughter will start driving in the next few years so I'm sure I'll be back. I really appreciate their professionalism and communication.

Terrible service. Some guy answered the phone and said "this is Jeff..." when I told him what I was…read morecalling about for my car he said "yeah, I don't do that." Terrible customer service. What a weirdo.

I called up Auto Fixed earlier this week because I've had a dent on my car's rear door for a long…read moretime but recently on Monday I acquired two more dents while visiting the optometrist. Jeff was recommended by a coworker of mine and he was VERY friendly and very nice! He was very accommodating to my work schedule as I work in SJ and would have to drive up during traffic hour up to Pleasanton (via 680/580 which is just terrible at this time) and told me to give him a call if I was going to be running late so he can stick around for me. I met with Jeff yesterday to get my three dents popped out and he gave me an extremely good price (best I've ever been quoted!) for three dents on three different panels (i.e. two rear doors and one front door) and although the other two dents were minor, you can't tell. I'm very happy with his work, especially that he even buffed out a scratch I had near one of the dents! He was so nice, he offered for my boyfriend and I to drive around in his Mini Cooper while we waited for him to go to the nearby shopping plaza's since he said watching dent repair was boring. He is extremely trustworthy and reliable and I would highly recommend him to do any type of dent work. I'm SO happy I finally found a great dent repair person so I don't have to keep being bothered by my unsightly dents!

I haven't even had my car repaired here yet so I will update this review after... but I already…read morehave a good feeling that I chose the right shop. From just the first phone call they were ready to help. Immediately got me in to see what is needed, started working on getting the parts, answering all of my questions, and have already been so helpful just in these first steps. They seemed genuinely determined to help me get back on the road as quickly as possible which is so important. They do work on Teslas and seem very knowledgeable about them. I'm still in the beginning stages of the repair process, but based on the experience I've had so far, I would absolutely recommend this shop to anyone, especially Tesla owners. They took the time to listen, help, gave me personal advice, and made a stressful situation feel much more manageable.

RJ is a straightforward, honest professional. He fixed the bumper on my Tesla Model Y perfectly on…read morethe first try and in a timely manner--no back-and-forth, just excellent work. While he might not be the cheapest option in town, his quality and integrity make him worth every penny. He is completely trustworthy and a true local who grew up in our community. I have lived in the Tri-Valley area for 40 years and rarely leave positive reviews, but this one is well-deserved. Hopefully, you won't need A dent repairs anytime soon, but if you do happen to "hit the jackpot," RJ is the person to see.

Rodney dealt wth my insurance adjuster who low-balled the estimate and got them to cover the…read morerepairs using OEM parts like they were supposed to rather than used, re-manufactured or third-party replacements the adjuster wanted. The car looks like it did when it rolled out of the factory. The crew went above and beyond. They are the go-to shop for the major dealers in the tri-valley which speaks to the quality of work B&S Hacienda provides. I've used them exclusively for the 30 years I've lived in the area, which speaks to the trust I have in them. Highly recommended!

My husband brought his Porsche 911 in for what he expected to be an expensive repair due to a…read morescratch on the hood of the car. One body shop quoted $600, and another said it would be $3,500 because the entire hood needed to be repainted. This shop inspected the car, was honest about the issue, and fixed the scratch in 45 minutes for free. They did a stellar job, the scratch is completely gone! No upselling, no scare tactics, just real expertise. They were professional, efficient, and clearly know their craft. My husband would absolutely recommend them and won't take our car anywhere else.

So I went here to get my front bumper fixed. When I got it back everything seemed okay. I started…read moreto see that the front bumper was lifting and being pushed out of its spot. Also, the shield was not attached to the bumper. I called them and they told me to come in. I came in and they said they will have to order new parts and fix it. Adrienne told me that the car rental would be on them and enterprise will come get me. If I knew it was going through my insurance for the rental car then I would have opted out. At no point she told me my insurance will cover for it. She said that B&S was going to cover it since I had to come back to get the things redone. I get to enterprise which they told me it will be billed to my insurance even though she told myself and the driver that the cost will be on them. Enterprise called them in which they changed their mind and said that they will cover one day but the extra days I will have the rental car go through my insurance. They were the one who fixed my car and messed up. Lied that they will cover my rental car cost. Literally wasted my time and it was an inconvenience for me to go to enterprise. Also, having to come back to get something fixed that they should have done correctly in the first place.

Amazing shop. Honest folks (especially Rene) and quality workmanship I'm sure…read more Rene spent the time to thoroughly explain my options, the pros and cons of each and associated costs. Did not rush us into a decision. I hope I don't need auto body ever again, but if I did, this is the only place I'd take my car Thanks Murad Khan