I visited the collision repair center on Dublin Boulevard several times regarding an estimate for damage to my car after someone hit it while it was parked. I had an appointment at 10:00 a.m. and expected a smoother process, but my experience was disappointing. I have visited more than four times and still have not received a follow-up call or clear update. During my appointment, I waited around 25 minutes even though I was there only for an estimate. Communication and customer service could be improved significantly. I worked with Sarah Roland, who was supposed to answer me back. But no reply and very unprofessional , but overall the process felt slow and unorganized. I hope the management reviews their scheduling and follow-up procedures so future customers receive timely updates and better service. read more

I could not recommend the team at Caliber Collision in Dublin more wholeheartedly! We were side swiped during a hit and run on the freeway on Valentine's Day. Our 2 and 4 year old kids were with us. Needless to say, we were shaken by the situation. When I called Caliber Colission to see about fixing the damage to our car, Felisa was the first person I interacted with. She was kind and supportive. She even helped guide through part of the insurance process with her depth of experience. Felisa provided timely updates through text and was always happy to answer any questions along the way. I ended up visiting with the manager, Matt, while I was there. He was down to Earth and said he had years of experience being a mechanic himself before becoming a manager. His skill shined through when I called to ask about a rattling sound after my car was repaired. He genuinely wanted to figure out the cause of the noise. He thought it could be an obscure nut in the trunk often left out during one of the contracted tire alignments. He was right! My car ended up back in this great team's care two days after I got it back from the first repair. Rear ended at a red light! Of course this all happened while there were several other storms going on in life at the same time. Without a second's thought, I called Felisa. Thanks to Felisa's exceptional communication and care they got my care back to me the same day!! They even thoroughly washed and detailed the inside of my car after the repair! Again, I am highly recommending this team. They are all down to Earth and genuinely care, which is hard to find sometimes these days! Hopefully we won't need to see them again anytime soon, but it feels so nice to know they are there if we do. read more

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An Amazon delivery truck smashed my car and dipped with no driver information, so I had to deal with police and Amazon's third party "adjuster" for months as they tried everything they could to draw out the process and deny responsibility, stall payments etc. When I got to Caliber Collision I was so used to having to fight for every step of this process and getting no responses, but everyone at Caliber was so helpful and the total opposite of what I had been experiencing with Amazon. They worked quickly and helped me deal with the adjusters to get the payments moved along quickly, and immediately let me know when that company was stalling on payments or approvals. I always got quick responses on my calls or email. Everyone was really considerate and gave me accurate and fast estimates so that I could plan alternate transportation. read more

Highly recommend this place - got in a wreck on the way to work at 7 AM, was able to get my car over to them same morning. I mostly interacted with Sarah, but everyone there was helpful and kind. They were so helpful in getting everything sorted with insurance, and were super quick in my body repairs. They gave me a timeline of 1.5-2 weeks, I don't even think it was there for 1.5 weeks. The car I got back looked fantastic read more

I'm writing this out of complete frustration and disappointment with how I've been treated by both the insurance company and this collision center. My 2014 Audi was parked and got hit on the rear bumper -- the damage was limited to the bumper and side panel. The car is otherwise in great condition: frame, engine, transmission -- everything runs perfectly. When the collision center sent their estimate, they quoted over $9,000 just to repair the bumper and panel! Because of that inflated estimate, my insurance company (Progressive) immediately declared my car a total loss and tried to write it off as salvage. That's completely unfair when the vehicle is mechanically sound and only has cosmetic damage. When I called the shop to say I didn't want to move forward with their overpriced repair and wanted to get another opinion, I was told I'd have to pay $200 just to get my car back because it was "disassembled for the estimate." I never agreed to have my car taken apart or authorized any paid labor. Now I'm being told I have to pay this fee or leave my car there -- it honestly feels like I'm being held hostage over an estimate I never approved. To make things worse, I called the shop and asked for the service advisor to call me back -- nothing. I also emailed Progressive asking for someone to call me, and it's been over 4 days with no response from either side. This whole experience has been beyond stressful. I just wanted a fair estimate and the ability to make my own decision, but instead I've been met with inflated costs, lack of transparency, and zero communication. I would strongly recommend that anyone thinking of bringing their car here get everything in writing before agreeing to a single thing. I emailed the community email on the response from them below, nothing! no one called me. read more

Felicia & the Crew at caliber took care of my car in a timely matter. Very professional crew.

The wifey backed into our truck and banged up the door. We did a claim w/ insurance; Caliber was in-network. We paid our $200 deductible and insurance handled everything else directly with Caliber. It took half a week to get us on the schedule and about a week to get the work done. The body work they did was outstanding. While everyone else tried to make me get a new door saying it is "too hard" to repair the door given where the indentation was, Caliber repaired the current one flawlessly and shaved several grand off the insurance claim. They did the recalibration and sent us on our way with the truck repaired. I was very happy with their work. This was a Friday; driving around over the weekend, I started seeing sensor failures on the dashboard. I notified them, but it went away. We left for a road trip to Las Vegas two days, and the problem returned briefly at first, and then the sensors and cameras on the truck started going haywire and we were getting steady error codes, cruise control wouldn't work, etc. Figured the sensor system's calibration wasn't done correctly, but when we returned from the trip 10 days later and they tested it, the calibration was just fine. Turns out their technician didn't fully connect the sensor behind the Toyota logo on the grill, and so the cable managed to disconnect while we were driving. Caliber fixed it on the spot, and of course charged nothing. So I'm still quite happy with both the work and the business. My only gripe - and the reason they lost a star - is that's a pretty big quality control miss. Mistakes happen, but I'd have expected some level of QA to avoid these kinds of situations. They made it right. They did right by us. I'd go back no questions asked. But would be helpful if they improved their control processes a bit to avoid these kinds of hassles. read more

Amazing service along with a friendly staff and great turn around time. Very pleased with the quality of their work!

The wife's 2014 Corolla was in a "love tap" sideswipe. Felisia took care of us and the car is good as new where it was damaged. Even removed some paint transfer unrelated to the accident. Thank you! read more

They took on an insurance repair job for me. The quality of the work was excellent. They followed through on timeline and communicated with me throughout the process.. The car turned out great. I am very satisfied with this experience. read more

Got sent here after getting rear ended. First visit to drop the car off, already proved difficult as i had to wait 30 minutes even with an appointment. While I could clearly hear them chatting in the back the whole time. They tried to fix the bumper, but after repairs, the bumper is still loose, misaligned and doesn't fit as it did before the accident. Tried speaking with Matt(manager) about this, but he was extremely rude, confrontational and was unable to help. Overall, bad experience and extremely expensive as it's not fully fixed. read more

We cannot give Caliber and specifically Nick enough praise. No doubt dealing with an auto accident is stressful but Nick made our experience extremely easy. We received constant updates and received our vehicle back before the promised date. The work completed on our vehicle was magnificent, we have an 8 year old car and we were worried it was beyond repair. With that said our vehicle was returned to us in a pristine condition and looks like a brand new car! I did not think it possible, however Caliber had done it! We will always be grateful for Nick making this process a breeze. For anyone seeking a reputable collision repair shop, there is no need to look further, you have come to the right place. read more

This establishment is top notch! Felisa gave me the best customer service and offered up great suggestions on how to deal with the other party wanting to pay out of pocket. I was constantly sent updates of the progress of my truck and I got it back looking even better than ever! I can't thank Caliber Collision and Felisa enough for taking such great care of me and my truck! read more

Caliber Collision - Body Shops Near Me - Dublin, California

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wasn't the greatest repair picked up my vehicle noticed the front head rest were not on right, no reason to mess with that part of my vehicle did not give me a written estimate right away did not go over my vehicle for any other paint mishap came to pick up my car and found a bubble on the front hood of my vehicle trying to say that they told us about this but they did not. They did not point out that part on my vehicle denied everything, when I tried to explain they kept cutting me off and when my husband try to explain the paint job, the paint technician just left in his face, which was not very professional. They're just trying to cover up what they did wrong bad experience will not recommend this company to anybody. read more

Had a great experience getting multiple repairs done to the body of my Subaru at Caliber. I worked with Felisa - her communication was great, answered all questions clearly and worked hard to get my car back to me before a schedule trip. The work performed was great - my car looks like a new car. In addition, my car was cleaned thoroughly cleaned inside and out and I was able to leave my rental car at the shop when I picked my own car up saving me valuable time. Would highly recommend to others. read more

Brought my vehicle in had repairs done for dent on rear bumper and scratched pair on back panel. After repaired I noticed broken glass in the back Corner of my car . I looked at window and noticed it had been replaced I questioned them they denied. Since then I've had leaking in the back of my car when it rains and through car washes . read more

I took in my car for repairs... Great customer service! Everything was very professional. All information was communicated promptly. Daniel Mendez was the one who helped me out read more

Very unprofessional. When my car was done for repairs there was a paint on the bumper that was not there when I dropped off my car. The service advisor seemed that he didn't want to accept that they were at fault or I was making up stories. I showed him previous photos before and after the repair of my car and was still hesitant to accept the shop was at fault. Before handing the car to customers the shop of the service advisor needs to do a 360 check on the car. Obviously he did not. This shows that the quality of work is not taken seriously.. will not come back here ... read more

Brought my F150 in for some paint work. The staff there was friendly and professional. I'm super picky and had alot of questions regarding the paint process. I met the Manager Matt who answered all my questions regarding the prep and paint process. He was super knowledgeable and helpful. I felt more than comfortable getting my paintwork done there. Matt kept me informed during the stages of paint in which I appreciated and got it done faster than I expected. The paint came out great and exceeded my expectations. I definitely will be coming back in the future. I would recommend Caliber Dublin to anyone. read more

Very happy with the service I received on my 2017 Toyota Highlander. I worked with Giovani that walked me through the repair and provided a fair estimate. The work was complete on time and quality was top notch. read more

AN EMAIL SENT ABOUT THE CUSTOMER SERVICE: The following statement(s) is information that I am bringing to you based on stated expectations that fell short while at Caliber Collision at 6091 Dublin Blvd, Dublin, Ca 94568. I brought my 2017 Passat in to the facility you manage against my better judgement; of a location I had used for 13 years, due to location proximity to my work in Livermore.  Durring my walk around inspection I was told of the work to be done and the approximate time of service completion. I expressed that I had a prior damage item that I wanted to have take care of and I wanted an estimate for a "paintless dent repair" process, (1) I was told I would get one and didn't get one until day of puck up. Durring this process I relayed that "I wanted to get all the work done at one time".  As time passed and work was being done I got no call from your adjuster nor the contractor that he told me about that Caliber uses for such work. (2) I asked when the contractor was going to look at my car for the work outside the contracted work and was told he would be their on a specific day and time. Based on the extended time for a response I showed up at your location unannounced and found my car sitting with insurance work done with no call to me acknowledging that fact. I decided to puck up my car and then was told that it was damaged durring the repair process and that a window & trim part had been ordered to correct it. Rather then extend my rental car nightmare I opt to accept a negotiated settlement that I was told (3) would be in the form of a "gift card"; which seems untypical, rather then being cut a company check right then and their. In the two months since my repair I had sent the adjuster an email asking where was the "gift card" assuming it would be sent to me. That wasnt the case I was told in an email I would have to pick it up their. (4) Within a few minuets of receiving that email telling me I would have to pick it up I responded that "I wanted the gift car sent to my home address". Days passed by and I sent another asking "why had I not received it" and (5) I was told "because he was on vacation". Understanding all of the holidays between the time I came in, the completion time,  the point where Caliber had been fully compensated by USAA and my deductable may have led to a delay I can't see a reason why I need to return to your location for damage compensation. Being in the car business I feel I have extended my understanding beyond norms and now need you to understand my point of frustration before I send this email to USAA in response to them asking me how I was treated. read more

To repair a fender and a bumper and install a headlight my vehicle was in this shop for 27 days (Dublin). I kept asking the reason for the delay and was given always the same excuse: that a plastic fastener for the headlight was in back order. Because of this runaround, I asked the manager the part number and went directly to the local dealer who informed me the part was available and could be delivered in 3 days... but there was no order on file at all. So I confronted the manager and he flatly denied the facts. It was obvious Caliber did not want order from the dealer a part that is priced at less than $50.00 . Because of that, I incurred in more than $600 in extra car rental days. This shows lack of respect for their customers. I do not recommend Caliber to anyone. Awful experience. Horacio MC read more

I recently used Caliber Collision to get my Honda Accord 2007 fixed when I was hit by another driver. Al did a great job of thoroughly looking over my damaged vehicle, listening to my input & questions, explaining the process , and making me feel taken care of and reassured! Al keep me well informed, and even worked with me when I was stressed out about fitting my drop off/pick up into my FT 8-5:30 work schedule. The front desk woman was really helpful as well! They did a great job in coordinating my enterprise rental car , and my finished car looks awesome! I highly recommend Al if you're looking for someone to take amazing care of you & your car! read more

Minor front bumper rework but also cleaned it up as needed. Perfect job. Completed correctly, on-time and within schedule read more

We have a Subaru sent to caliber collision of Dublin. We asked the agent Felisa not to fix the bumper, only check alignment but still gave us an estimate of $1790 including regardless our request. I called her and left a message to call me back but she didn't. I am not happy about their service read more

Excellent services ,got my car fixed by Felecia ,she was very kind , professional and helpful ! Will definitely recommend them ! read more

Don't get me wrong! The work that was done on my car came out very well. It's what happened after the job. I go and pick up my car and noticed right away that stuff was missing. I had been robbed! Stuff was stolen out of my trunk, glove box, anywhere they could look things were taken. Work was being done to the front area of my car (tire area) but you're in my trunk?!!! I'm very disappointed!! This place was on my insurance website! (Farmers) Totally ridiculous!! They (Caliber Collision)said to me that they weren't held responsible for theft and that I signed the paperwork. Who thinks that an employee of a reputable business is going to steal from you?, I didn't!!! It's just not right!!! I feel violated and taken advantage of!! They should be ashamed of themselves!!! I really hope they enjoy all of the items they stole from me!! Unacceptable!!! People beware!!! read more

I give this place 5 stars for their professionalism and outstanding customer service. Felisa is the best! Thank you, guys!!!!

Had the roof and hood and front fascia repainted after the primer grey became exposed. They left 15% of the roof not painted with the grey showing. They argued the roof WAS painted and that the part facing up to the sky was NOT the roof. I had two 4 inch unpainted roof areas with primer showing. Then they have the Gaul to charge me $900 more to fix it. I may still take them to court but I needed my vehicle completed. The Rep quoted it wrong. The Painter asked no obvious questions. The Manager owes me $900 and an apology for arguing with me with nonsensical logic. The roof faces UP. Its not the top of door I am referring to here - its the ROOF. I will say the color match was very good. read more

Fabulous service and exceptional work! Daniel did a great job keeping me informed on the progress of my repair and had my baby ready to go right on time Hoping I don't need their services again but if I do, I'll go back to caliber! read more

I can't give 0 stars, so I am giving 1 star. At the time of giving my car for repairs I told body shop that something broke underneath and they didn't even look at it. It came as a surprise to them at the time they were giving my car back and told me - yes yes we checked underneath, nothing is broken there. I am not sure if they fixed it or not. I feel they should be more professional in terms of carefully listening to customer's concerns and document them so that they can take care of it one by one at time time of repairs. I won't recommend this place to anyone who wants peace of mind after there car repairs are done. read more

Great customer service and quick turn around! I came in because of a small accident that caused bumper damage to my vehicle and they fixed it up as good as new! Very happy with the work and service. read more

My car had a minor impact that we considered settling without insurance company involvement. Easy to make an appointment. Adam was friendly, professional and knowledgeable. read more

Delivered above and beyond This review is for the Caliber Collision at Dublin CA. The people there are very professional and caring on my repair. Matt who was the handler for my claim was excellent as far as timing and communication. He gave me a timeline and end up finished earlier than scheduled. And they worked with my insurance company on any changes swiftly and avoided any potential delays. Overall, definitely recommended them for your next repair. read more

Really great service! They kept in contact with me at all times and the pain the service technician felt when telling me my Challenger was a total loss, was genuine. The receptionist (aka the person who does a little of everything) was very helpful and super friendly. Great experience in a bad situation. Thank you! read more

Was in a small accident with my ~1 year old mini-van. Caliber did a great job on the repairs and it looks as good as new. The service reps have been outstanding and provided regular updates by phone and text throughout the process (initial assessment, ordering parts, repair progress, etc). They also arranged for vehicle delivery to make it easier on us during the current shelter-in-place order. All in all, great service. After getting my car back, I did find that the GPS wasn't working. (No way Caliber would have seen that without driving the car around.) They're working with a local dealer and helping to get it fixed under warranty. Again, great service and support. They picked up the car, took it in for assessment, and delivered it back while we wait for the parts to come in. The process is as convenient to me as it could possibly be. read more

My father had the most amazing experience here. His front bumper dropped and after driving to 3 or 4 different places was helped here. Felicia talked to him and listened to the problem and then asked Pete to take a look. They fixed his bumper quickly and got it done with the best value and customer service. They were nice, kind helpful fast and efficient. What more could you ask for? Made my dads day! read more

Had my car serviced there a few months ago. They finished ahead of schedule and even detailed my entire car inside and out. My car looked brand new again. They even painted over a scrape on my bumper that had nothing to do with the job they were doing on my driver and passenger side. Amazing service read more

My car was vandalized and multiple windows were broken. I went to caliber collision after my insurance recommended them. They did a great job making sure all the scratches made by broken glass were repainted, seat scratches were fixed, overall car looked great after complete work. The only pain point was their communication. It was terrible. The entire work took 3 WEEKS whereas I was given rough estimate on the work of 1 week after looking at the car. They kept saying there was more work than expected all the time. Also reaching them was always a pain. They would take a message for your specific rep and never call back until you give them a call again. If they improve their communication, I would recommend them for their work. read more

Caliber Collision just resurrected our beloved Lexus from a wreck that we though would not be repairable. They did an excellent job re-welding in a new quarter panel and replacing the front end. The paint looks nice with no defects, it is like a new car again! Daniel was our service advisor, he was easy to work with and went above and beyond to personally pick my wife up from work when the car was ready. Initially, I was concerned to find out they had changed ownership from Cooks Collision. We had had a good experience with Cooks a few years ago, so we chose to use them again. After speaking to a couple people working there I found they have mostly the same employees and the employees are happier with the structure that had come from new ownership. All in all a good ending to a tragic mishap with our car. read more

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