I've had very mixed experiences with customer service at Save Mart Supermarkets. Many of the staff members have been absolutely phenomenal -- especially the baggers and one of the older ladies who works in the mornings. They are friendly, helpful, and truly make customers feel valued. Because of them, I've continued shopping here. Unfortunately, the experience in the evenings has been completely different. The women working during that time have been consistently unprofessional and rude. Customer service seems to be lacking, and interactions often feel dismissive, cold, and unfriendly. It creates an uncomfortable atmosphere that makes it hard to want to return. Customer-facing employees should understand the importance of basic courtesy and professionalism. At the very least, everyone should know how to treat people with simple kindness and respect. Perhaps additional training on customer service -- or even just a reminder about how to be kind human beings -- would make a significant difference. If that's not possible, those employees may be better suited to back-of-store tasks rather than direct interaction with customers. Due to these repeated negative evening experiences, I will not be returning to this store. I hope management addresses these concerns, because there are truly some great employees there who deserve recognition read more

I normally don't come to savemart because the prices are so high . But one thing about save mart that keeps me coming back is they have a great deli and bakery . They have sushi made fresh and poke bowls . The cakes are good priced and delicious . I also love the fact they have plants and flowers . Service is always nice , but slow if the prices where cheaper this would hands down be my everyday grocery store read more

I went to the save mart on March ln I ordered a birthday cake for my baby's first birthday I did this a week ago I went to pick it up no cake they lost the paperwork I was so disappointed the cake lady Mercedes said she had other stuff to do I said it is not my fault finally she said I could pick it up at 1130 unreall read more

Bakery is Awesome!!! Have to go early though to get what you want. Fridays are the best there. Get the app too it pays to have it! read more

Get in get out very quick always got staff for walking around willing to help the deli is awesome I love they they cakes they have the ribs that's already warming in the little woman tray and they keep registers open read more

The service was horrible first I asked the lady in the front where the restrooms were she said to ask the seafood ppl for the code. The man up there said no bc he was helping a customer and to ask the deli, I walked there and asked the deli lady who was not helping a customer she was just standing there shredding the meat and eating it..... said she was also too busy and to ask the seafood guy. But at least the place looked nice and stocked. Will not be coming here again everyone I approached were so rude. read more

Save Mart - Store - Bakeries Near Me - Stockton, California

I like when people represent well. I made the decision to try this Salmon that is suppose to be very nutritious. I love humor so I regularly say... "ok pop quiz, you ready?" Well Chris in the fish department really represented well. Answered my questions and had personal experience to share about cooking and enjoying Salmon. ...even offered to weigh whole fillet opposed to cut fillets so I could see the difference. Very kind Chris. I'm one that can tell when people are acting like you're bothering them. Ugh. That is not the case shopping here. Thanks for making my shopping experience easier. Jamie, socialphobic tendencies. PS fancy Salmon readers i'm hoping this lil grill will do the job. GRAND FINALLY- grilled with basil , and shake of Himalayan sea salt nicely 25 min, skin crispy. Fresh lemon. Excellent. read more

Save Mart - Bakeries Near Me - Stockton, California

Really impressed with their service here. I found this S-Mart market because it was right next door to the Dollar Store. Pretty convenient. Their Aisles are pretty roomy and clean. I especially like their bakery located to your right as soon as you come through their entrance. They have huge selections. All in all, I had a great experience and will probably come back. Great service overall. read more

No check out personnel. Well, only one. I am a patient one, but just beware! They didnt even have express open! Not fun when you have 6 items. read more

Whatever you do don't go and try to get a money after 9pm on a Sunday night. The short Mexican woman manager is very rude and disrespectful and told my husband to leave for no reason. She got very smart with him and told him off when all he did was ask a question while I was on the phone with him. She was completely out of line and had an extremely bad attitude and didn't even care about it. So whoever is the overall manager of this place now I suggest they check or fire her because she doesn't need to be working in that position at all. If I could I would give her negative stars and black list her for sure. read more

Workers & security guard are rude. They don't greet you they mad dog you. They roll their eyes the 2 security females that were so called working last night at the one on Pacific Ave they followed me while I was shopping in the store and I'm a long-term customer of this store. They made me feel uncomfortable and rush me out. The milk is always rotten. I never get milk from here and the same with the fruit. Go to Safeway it's better quality food & customer service. I saw a mouse run from the back yuk!!!!! Never coming back to this horrible store. read more

Why are all the S-Marts in Sacramento called " Save Mart?" The store layout is almost exactly the same, the workers wear the same colored aprons, and the prices are the same. If I were to have it my way, I'd have S-Marts in Sacramento instead of Save Mart because from my experience, the employees at S-Mart are way more friendly, and the stores are cleaner/updated/modern. Where am I going with this? Who knows! I just want to know why they're called Save Mart in Sacramento and if they're even the same store? Anyways, enough of all that nonsense. I like this location . Their salmon is such a hit, especially if they're on sale (which they normally are 85% of the time ) I like that it's not farm raised either. I usually come to this location because the ones in my area usually sell out. Only con about it, is that it's a boneless fillet with skin attached. One time, I had come in to buy some salmon but the meat/ seafood dept was closing up. The kind gentlemen behind the counter cleaned everything away but went to the back to get us some anyway . Super nice customer service ! I also have to mention that they do sell organic products at a reasonable price, nothing too outrageous. Would I come back ? Yeah! It's a good location with excellent customer service, and great finds. And for you people that think every part of Stockton, CA is bad then, you're wrong ! Quit watching the news and go buy some salmon at S-mart. read more

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I have been shopping at this store for years, but will no longer patronize this store. They have new grocery carts that lock up when you leave the sidewalk, therefore you must walk back and forth from the cart to your car to load your groceries. This is complete nonsense if they don't want the homeless to steal the carts see your public officials, do not inconvenience your paying customers. read more

-I came in today 9/20/23 at 7:10am to purchase 5 balloons. The self checkout clerk told me that the balloon person doesn't not come in until 7:30am and no one else "wants to do it." This was upsetting. After 10 minutes, I kindly asked someone else in the store to see if they could help. After I told him what was said, he decided to help. The saddest part was when the balloon person walked in 10 minutes prior to his shift, the self service clerk mentions that someone else is over here doing his job. In my opinion, once you clock in, customer service is always your job. I did not know you get to choose what you want and don't want to do! THANK YOU MICHAEL FOR GOiNG OUT OF YOUR WAY TO HELP ME! YOU GET A 10/10!!!!!!!!!!!! read more

I often find great deals on meat here. Especially beef ribs, which I adore. Produce is pleasantly fresh.

There serves is good there fast at a lot of things too so I would recommend this save mart!

Literally no sense of urgency with these checkers or baggers. I am writing this review while standing in line. There's two people ahead of me and the checker tina is moving as slow as a snail. Acting like it's her first day. The checker behind her Dana has to sit down her entire shift to check and she lives even slower people are actually avoiding her line because she's sooo slow!!! It's no wonder the lines get backed up all the way to the meat department. This store needs to hire younger baggers who have the ability to work and stand at a fast pace. Not these old ass ladies who seem drunk and slow. read more

The bakery has gone cheap. I paid $24.99 for a supposedly 1/4 sheet cake. It looked nice on the outside but when cut into It had a very thin first layer (less than a half inch) then a very thin of the raspberry filling followed by a second layer that was a bit thicker than the first but still thin. It was a bit of a bait and switch in that the cake was then covered with a thick layer of frosting that was literally thicker than the first layer of cake. Just be advised that if you think you are buying a cake you are actually buying some cake and a whole lot of frosting. This is probably cost cutting but for $24.99 the cake should be the prize not the frosting. Disappointed and will not shop this store again. read more

This is my neighborhood store and have never had a negative experience until John was my cashier. He looked like he hated everything about his job. He was unpleasant in tone and affect. He scanned some items incorrectly and then seemed irritated because he had to correct the his/stores mistakes. Extremely disappointed and will NEVER shop at this location again. read more

Customer service training is desperately needed at this location. I stopped in this afternoon to pick up a few items for dinner and was disappointed at how rude one of their cashiers was. She greeted the person in front of me with such enthusiasm and I thought she treated everyone like that. Soon as it was my turn all I got was attitude and it got worse as soon as she saw that I was paying with my food stamps. All customers should be treated the same regardless of what type of payment they use. Who was she to judge a single mom who's trying to make ends meet? Perhaps management needs to hold a customer service training? Either way "DO BETTER!!!" read more

Jill was very unhelpful. Negative review here. What a terrible experience. I was treated so poorly. . read more

08/27/16 3-1/2 stars I had my doubts about this place when our kid told us that they frequently shopped here.. 1) because we don't have one in HI and 2) I only know about S-Mart because of Ash and the "Army of Darkness".. I was really impressed with how clean this store was on the inside.. It could have passed for a Safeway if it weren't for all of the "exotic" items on the shelves.. The store itself is well organized and the shelves are fully stocked.. While the kids were getting their groceries I walked up and down the aisles just perusing the products.. I was really excited to see that they offer Fresh Made Poke at the seafood counter and for only $9.99/lb!! That is a steal and unheard of here in Hawaii.. And I actually only knew about it because I overheard a customer asking for it.. I also found Kauai Coffee and Hawaiian Isles Kona Coffee as well as Kona Brewing Co beers in stock and ON SALE! The kids really love the fact that they carry orange cream and vanilla flavored milk.. amazing.. They have a wide variety of potted herbs in front of the registers too.. Overall, this is a cute little grocery store with a variety of products.. We'd go back just to get more flavored milk.. read more

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They have good sales on meat. It's decent quality. Staff is friendly. Produce section is ok. The only complaint is sometimes the lines can get a little long. Otherwise my go to for most things. read more

I have never been treated so rudely in my life. The employees here are rude and un happy and they project it onto the costomers. I went to the deli to grab a small bite to eat and was going to sit at the tables provided to eat after I paid,but the lady rudely replied, you have to pay in the front. So I go all the way back to the front cash registers and the only line open has these two older women going out of there way to be rude to Everyone. When it was my turn I asked if the tables in the back were for employees or customers, she said "both" so I asked why you couldn't pay back there. She replied "THERE ARE THINGS THAT HAPPEN IN BUSINESS THAT MAKES IT THAT WAY" SHE WENT ON TO TELL ME "IF YOU EVER HELD DOWN A JOB YOU WOULD KNOW" I AM AN OPERATING ENGINEER AND THAT WAS BEYOND RUDE read more

I actually enjoy going to Save Mart, but I have to give a three star rating because of the magazines that I bought had gotten damaged because the bagger girl place them in with the chicken breast and Roman lettuce. It wasn't a huge damage but I am paying for some reading materials. Having to peel each pages as I am turning the pages. read more

Save Mart - Hoping to keep these in good condition for future recipe, but I guess nothing good last. - Bakeries Near Me - Stockton, California

It's been a while since i got here . This place is clean small enough to get most of ur needs . Staff are friendly . I always buy their rotisserie lemon and herbs . I think of all the groceries that sells rotisserie , this is the most tastiest and when they started before , it's only $5.99 per whole chicken now it's $7.99 . Well of course time changes but the taste is still good. Also their deli is also good esp the salads they make it fresh everyday . I like it that the Redbox is inside , they have ATM . Coin changer and other stuff. Will continue to shop here . read more

Father in law love to order meats tray there and usually they are so good too, but this time they were kinda loosing his order paper and he was order by phone on Monday and they will be ready @ 9:00 AM by Thursday, but they are loosing the order, so he weren't happy had to wait for they to make it right there. Not so cool S-Mart foods for doing that to your loyal customer for years. read more

Save Mart - Meats tray from the deli - Bakeries Near Me - Stockton, California

I get the chicken wings here often.. and usually very satisfied. My mom wanted wings so I came to get some. It was 3pm so I asked the lady if these wings were sitting there from lunch. She said no .. I trusted her because she had been very helpful before in the bakery Dept. I bought the whole batch they had cuz I trusted her. I got home .. every single wing was hard as a rock!!! Just be honest with ur long time regular customers.. well ALL customers. I had to throw them out. read more

Ok so I stopped going here because the security follows me around and I've never stolen anything ever in my life, Im not sure if it's a race thing...anyways heading to the bank I noticed Christmas trees so I decided to stop and if it wasn't for Cliff that was handling the sales of the Christmas trees I still might of walked away but instead I ended up buying 2 one for me and one for my daughters first apt. It was such a pleasure just talking with someone with such an awesome attitude.. read more

I want to give a shout out to Beth from Savemart bakery for making this awesome cake for Jaydin's party! She took what Jaydin wanted and designed it herself taking extra time and care to make this special. read more

Save Mart - Beth in the bakery did an amazing job! - Bakeries Near Me - Stockton, California

UPDATE: I called the store and told him how dissatisfied I was with the crab legs and they offered a refund. I will take advantage of that. ******** Was really excited to see that king crab legs were on sale for $13 a pound. Bought a couple pounds for dinner. Really looking forward to it. They were either old merchandise or not handled correctly somewhere along the way. They smelled and had a fishy taste. A waste of money! Cannot recommend the seafood here. My first instinct was to go to Costco. I should've done that. read more

I am continually disappointed by the management of this location of S-Mart. The shelves are often empty of product which should be regularly restocked - e.g. Distilled water; Stuffing (located in the vegetable aisle - not the bread aisle or the Pasta aisle. A pathetic choice of Pasta by the way). This is the closest grocery to me and is fairly easy to access. I also used the S-Mart on March Lane previously and it was always top notch with a very helpful manager. The personnel are very pleasant but don't be "connected" to the store. This appears to me to be a management problem. read more

Thank goodness these guys were open on Christmas Day. No matter how much you plan and shop for the holidays, there is always something you're missing; chicken stock, cranberries, celery, garlic....whatever! There's always something you find missing the minute you start cooking. Never fails... So, I set out to find these 4 things at 9am in the morning and while I found my usual, go-to grocery stores closed, this one was the only one open. Thank goodness! The store was full of peeps who like me, forgot items on the list. I found my items pretty quickly but took extra precautions and cruised through random aisles to see if anything triggered thoughts of anything else we might've missed. Instead, I picked up a few impulse items like Eggnog, nuts to munch on, random cheese and some chocolate in case my sisters and I decided to bake. Walking through this store, I was impressed with how clean it was. It has been probably 10 years since I've been to this store. It might've been something else back in the day but It looked to be recently remodeled. I was impressed and might be inclined to stop in here more often when I'm home visiting the family. read more

I visited the store about 5:00 PM today. As I was shopping in the bakery department, I asked both clerks if they can direct me to the restroom. They both stated that it is located by the seafood department and that the staff at the seafood department can give me access to open the door. They continued to indicate that they have no access to the code to access the restroom and it is locked. They can't open the door, themselves. Only the staff from the seafood department can open the restroom door. The one clerk from the seafood department was able to access the code on the door. Management should give all their employees access to open the restroom door. There was only one person busy at the seafood counter. She was pleasant about accommodating me. read more

Out of all the big box groceries this is my fave. They still haven't employed the "check yourself out" scheme (and no, I'm not talking about checking your hair as you pass the mirror in the hallway) that most grocery stores are going to as a way of cutting costs...really, is that necessary? The folks are friendly and helpful, prices are competitive and you don't have to bag your own groceries. My son worked his way through JC with his pt job w/benefits here. His buddy Jim made it a career and has advanced in the company as they have noticed his dedication and strong work ethic. This is a local chain grocer which I for one, will do my utmost to support. Besides, no one does a better job of packing your groceries in a way that the bread won't get crushed and your spine won't either trying to carry them from the car! read more

Save Mart - the logo for save mart supermarket - Bakeries Near Me - Stockton, California

This IS the nicest S-Mart in Stockton- it's hidden behind Smart and Final/Toys R Us. I went there for the first time today 11/14/13 and was impressed w/ the cleanliness and overall appearance. I went there for apples- .69/lb. I went w/ golden delicious- got home had one and it wasn't good- hopefully the others are better. Progresso soup (limited selection) is on sale for .88- I picked up two cans of Lentil- good stuff and gluten free. Take your own bags- they give a .05 credit per bag I'll return to this store if in the area and the prices are better than other (sometimes cheaper) stores. I usually go to the one at Quail Lakes but preferred the experience here (probably b/c it's hidden and the ghetto hasn't set in). read more

Came here for a quick dinner. Was looking for a rotisserie chicken but they were sold out. Saw that they had a rotisserie turkey thought that would be a great alternative. Boy was I wrong. I paid more for the turkey mind you. ($10) compared to the 7.99 for the chicken. It was so dry and hard when I cut into it it was like cutting into a cracker. I took a bite and tried to feed it to my son. He immediately took it out of his mouth and threw it on the ground.(he's one) I tried to call the store to some how resolve this disgusting turkey problem, but the service desk did not answer. I will not be back. Taking my business to the Safeway down the street. read more

This five stars is for their bakery. This is definitely a gem. The cakes are beautiful, delicious, and affordable. I love ordering tier cakes from them. Disclaimer: the tier cakes are small though. Don't expect something big enough for a wedding. read more

Save Mart - 3 tier Frozen cake - Bakeries Near Me - Stockton, California

A bit pricey for a full grocery shop, but when I have five or six items on my 'must have for tonight' list, this is my go-to supermarket. The quality of the fresh fruit, veggies, meats and fish is always top notch. Most of the staff is friendly and helpful (there is often a grumpy old guy at the 12 items or less check-out). On several occasions, clerks stocking shelves have stopped their work to guide me five or six aisles over to find the item I'm after. That's service. I've rarely had to wait more than a couple minutes to get through a check-out line, and the baggers always ask if I'd like help out to my car; sometime, I might just take one of them up on that, with my one or two bags of goods. No, that wouldn't be nice. S-Mart often has good specials on certain items, and if you keep an eye on the weekly throwaway in your mailbox, you'll find some good loss-leaders too. Otherwise, though, they need to lower their prices a bit to earn that fifth star. read more

I wish I could give no stars this place is horrible they are rude and harassing employee and general manager does nothing wow the deli employee got in my face I am mixed race FYI and refused to help me and then with corvid going on she put her face so close in mine I could smell her cigarettes breath both managers were there and did nothing I was yelled at and screamed in my face she almost hit me I let managers know they did nothing they don't care the main manager said ohh we have excellent rating I don't care !!!!! Wow I have called them and they did nothing the employees continue to act out harassing people and mixed racist cause they can . read more