INTEGRITY TREE CARE & BYE-BYE BIRCHIES
I discovered Integrity Tree Care early one morning while a neighbor and I were taking a power walk through the neighborhood. Suddenly, the sight of an enormous crane moving toward the topmost portion of a skyscraping pine tree and a guy so high up and enmeshed in its branches that he was scarcely visible, stopped us in our tracks. Mesmerized, we watched a crew of 4 or 5 men work together as an efficient, in sync team cut, maneuver over the rooftop, haul, chip, and clean the entire tree away. I had two dying birch trees in front of my house. These were definitely the guys I wanted to remove them.
Making an appointment was easy. Their appointment setter, Nicole, is personable and accommodating. I arranged for a free estimate within a few days. John, the owner of the company came out. He was prompt, polite, and informative. I was advised thoroughly of what the process for my job should look like. A verbal bid was followed up by a written one via email. It happened exactly like that. A client's acceptance signature is required on the bid before scheduling work. It can be accomplished in any of several easy ways. I made an appointment.
The crew from Integrity Tree Care arrived right on time the morning of my appointment to take out the 2 birch trees growing just feet from my front windows. Overall, they did a great job! The teamwork was a beautiful thing to watch. The debris clean-up afterward was as thorough as it could get. Besides being a fun (and funny) bunch, the crew was very professional, especially in light of how they handled the 2 glitches that arose during the process of removing the trees.
The first one happened right off the bat when one of the guys accidentally stepped on, knocked over, and dismantled one of my sprinklers. I was immediately informed of the mishap and assured that they would pay to replace the sprinkler. However, that wasn't necessary, since we already had the required replacement parts on hand and we were able to fix it ourselves in 5 minutes. Their honesty, however, was refreshing!
The second event occurred when the guy in the basket was cutting the trunk of the first birch in to mini logs size sections for removal. Instead of throwing them onto the expanse of lawn just a bit to his right, he began dropping them pretty much straight downward into a small dirt planter area where the shrubbery in front of my front windows is located. On one of his first drops, the log came down on top of my Piraeus, taking out half of its width. One of the other guys ran over and snipped off the damaged branches (artistically, though), and assured me that the plant was still alive and that they would gladly replace the shrub if I wanted them to. Later I got an effusive apology from the basket man (who subsequently took a lot more care as to where he threw the logs). To me, the most important thing is that the company's policy is to own their accidents/errors and to make things right for the customer.
The guys worked well as a team and got the cutting, the clearing, the chipping, and the cleaning done in just a few hours. I asked that they arrange for the larger cut logs to be collected, which they did (free). Stump grinding was available, if requested, at additional cost.
Integrity Tree Care has great reviews and high ratings. I add mine to that record. They deserve it. read more