AVOID!! My lawn was left in a dismal/damaged state and only the bare minimum was done when it was supposed to be the premium full service package. I even agreed to pay full price during winter months just to support them (if services were commensurate to the costs). The technician created giant bald spots on my new sod with the industrial mower on every visit, giant spots obviously made by the tires and fast turning that exposed the mesh grid under the new sod which would never grow back unless patched properly. Never patched the spots or worried about lawn health or nutrients. I was supposed to get weeding (or weed treating/mitigation) and edging as well as blowing the yard and collecting pine cones, yard debris, etc. None of these were done or very rarely, definitely never edged not once and in front of my house were PILES of pinecones, branches and debris all along my front right lawn and driveway left every week, not to mention the driveway was in between my home and another Yard Pro clients home so should have been taken care of for either client.
Also tons of WEEDS around and on my lawn (when Craig came to asses he asked "is that supposed to be ground cover?". No Craig those are untreated weeds right in front of my front door, he was upset at the technician but offered no solution to me). I was home when serviced every time and mostly only ever saw just mowing and sometimes a quick driveway blow off. After stopping service craig came by to see my yard and was upset and agreed I did NOT get decent service and spotted more issues that I had noticed, but offered ZERO resolution and I got billed full price as well. Everytime i reached out regarding billing Craig was supposed to take a look and give a call back to confirm and I always had to follow up and never got a call back... EVER (this occured on multiple occasions). Ended up paying almost $400 for the last 2 months just for mowing and destroyed brand new lawns around my brand newly constructed home. Just doing basic maintenance myself I have achieved far better results and have had to spend quite a bit to repair the damaged areas. Not to mention the technician plowed over my homes electrical box with his trailer, then mowed my lawn around the destroyed box and left and didn't mention it or stop by (my car in the driveway). I had to review my cameras to see what happened. I was without power for an entire day while the power company had to dig out the damaged box and replace it during a busy work day. Again no resolution offered. Another huge issue: No way to pay digitally in 2023 and had to order checks and stamps just to pay this one vendor/contractor as it was the only form of payment accepted. The only one in a myriad of services I use that made even paying difficult. Avoid avoid avoid if you care about your yard. read more