This place has gone downhill since I last wrote my review many years ago. It was once a 4 star…read moreplace, now it is a 2.5 star rounded to a 3 star. The good - - For loyalty customers - Weekly specials on things like soda and detergent. I wait until their Tide or other variety are heavily discounted, i.e. sometimes from $5 each to 4 for $10 but you must buy 4. - Some groceries like frozen dinner items, ice cream, canned soup, nuts, cereal, etc. They have limited electronics and printer inks, and the usual cosmetics and over the counter medicines and prescriptions - A pharmacist is usually available to discuss your medications with you regarding use instructions and side effects The bad 1. Wait time for prescriptions can be very long. even hours. Granted the fault is sometimes the customer who doesn't have the insurance worked out or the doctor's office. The drive through is great only if you're the first or second car, but not necessarily so if they're understaffed at the time you're there. 2. Biggest complaint in addition to the wait times is that someone will call saying the prescription is ready but you get there, and it's not. 3. Not Walgreen's fault but there are often homeless people hanging around the premises and sometimes panhandling. Also be aware that when the Tustin Brewery or other businesses across Newport Blvd. have no parking, people will park at Walgreens and walk across the street. Parking is better now that they've taken away the EV charging stations.

They have become overwhelmed at their pharmacy with their medication requests. Simple medications…read morethat are common such as albuterol are now taking up to three days. Prescriptions are often "in progress" far too long. So in order to get them, you have to go in and just sit and wait and they'll fix it for you while you're there.

I had a abosultely phenomenol experience at this pharmeucitcul establishment. Only problem in these…read moreintense heat waves is the fact that the AC is never utilized at all. Can't imagine working here with that but great experience. Turn on the AC por favor.

- Very slow service. 1 cashier, 10 customers waiting. . But…read moreafter 5min, thankfully staff eventually noticed and opened a 2nd cashier. - My ExtraCare coupon didn't show during physical checkout. Shame. Nothing was showing via my keytag nor from giving my phone #. So I had to pay outta pocket. The point of ExtraCare is to save money when applicable and convenient for me, even better if I don't have to pay at all. Later, I reused the same coupon at another CVS location and it worked just fine. Something malfunctioning at this Tustin location. + Pleasant ambience. + Ample parking. - Not convenient location for me. - And 2 days after I already ordered and picked up, they email me a reminder to pick it up. so confusing. - I called to confirm that they don't have my order anymore. Now, they're emailing me a reminder AGAIN the 3rd after I already picked up x-x Never experienced all these issues at other CVS's.

+ Efficient photo service. . Note: Weird, buncha other CVS…read moresuddenly outta 4x6's... + Nice, helpful, attentive staff. - Slow-ish service. But thankfully he called in another clerk. + Ample parking. - Parking lot loiterers. Sketch ambience.

My rating is primarily due to the location, as there are occasionally homeless individuals in the…read morearea. That said, I have personally witnessed Ali handle customer disturbances with patience, professionalism, and respect. He clearly takes pride in his work and is always pleasant to interact with, he truly deserves a raise. Aside from that, this store consistently has the items I'm looking for, which keeps me coming back.

Nereyda was a pleasure to be helped by and should be an example for all employees on how to treat…read morecustomers. She went above and beyond like most would never do and helped elevate my overall experience when typically going to the pharmacy is not so good one thank you for hiring such pleasant and competent employees Walgreens.

When did employees stop greeting customers? Im not talking about greeting us as we walk in, I…read moremean saying hello when we step up to the register to pay? Im in line at Walgreens and I step up with my items. The cashier stats ringing me up with our a simple hello, I add my ph number to the pad, she by passes my $5 coupon. I tap to pay because she doesn't say my total and I say thank you and she say uh huh. DO Better Walgreens, add a few customer service meetings or suggestions at the very least.

Where can I begin, so lets go with the cons. Super busy intersection with a bus stop in front of…read morethe entrance and on top of it all. All kinds of people walking around as families with kids to a transients taking a nap in the entrance, like an alley cat with no worries. A tight crusty parking but it is for free and considering it is in downtown now that is a deal. The inside of the store is really packed with everything. I mean from frozen goods to ice cream and to your local pharmacy. I actually just mention some of the perks because if you lost your walker then this is it. So my review is based on the pharmacy department. Take into consideration that it is a really busy store and knowing that I come to pick-up my parents meds. I always go in with no real rush. Nice pharmacy staff I have not had a problem. Except the pixie glass it can be annoying I can not hear nothing. Maybe it's me just going deaf I dunno or the mask. However the staff is professional. Mask are still very much enforced due to the zipcode area having the highest covid-19 cases. So if you come in from the coast cities then consider yourself forewarned.

I have to give a shoutout to the folks at rite aid for serving Thrifty Ice Cream with the scoops I…read moreremember from my childhood and with an extensive list of ice cream flavors to choose from. When I go in (at least once a week), I am immediately identified by the cashier who then communicates over the loud speaker for one of his or her co workers to head to the ice cream section where I am immediately served. The chocolate malted crunch and the rocky road are just as I remember it as a kid growing up when the store was actually named thrifty. Outstanding customer service and outstanding product at a very fair price. Thank you for making my day Rite Aid - appreciate all that you do.

+ Yay, their photo center does retro prints. Thanks TMo! …read more Service speed is ok. + Nice, helpful staff. + Good amount of parking. . Quite some traffic though. - Vagabond presence. Mental illness right out by the front door.

I'm only here to give my experience and review. I went there about two nights ago ago I needed help…read morewent to the cashier and this employee name Steve was so rude to me all I needed for him to get me some help but he answered me rudely. I don't think he shouldn't be working there if that's how he is with the customers there's gotta be manners respect and have patience if you don't like the job please don't work in the field your in you just don't know what the person is going through. Be Kind

8/20/26: - Interesting tax application. Normally I use CVS…read moreExtraCare tag's coupons (like $2-off or $4-off) to fully cover the photo pickup order - tax exempt. Today the only difference is my tag didn't have any coupons, so I had to fully pay - tax included. 13 4x6's for $5.46 + 7.75% tax = $5.88 - No one at the counter. Rang the bell and waited a minute for staff to show up to ring me up. Oct '25: + Nice place to pick up my photo prints on my way to volleyball or spikeball. + Ample parking. Lot has various entrances & exits. + Quiet, peaceful ambience. + Conveniently located in same plaza as other restaurants and shops as well as Veterans Park (eg, vball, pball) for you.

Convenient. Not too crowded. Or rather, not crowded at all?…read more Everything in Tustin Legacy is still fairly mellow. Popped In to grab some bandaids. Comparable pricing to other CVS locations. Good selection. My mum also grabbed some lipstick, as hers managed to disappear from her purse. Decent self check out. Didn't actually encounter a live employee, although I'm sure they were there. 2025: 80/100

Helen and Paul has helped my son and I for years now. I highly recommend…read more When there is pharmaceutical emergency, I can count on them.

Came here to get my pickup order. This was my first time at this location. Located near the…read moreregisters, there's a box where all of the pickup orders are. You just open it up and take your order. Easy peasy! Will do another pickup order here in the future.

7 years later, and they are still great. I called to see if they have a special eye drop in stock,…read moreand they did: and were willing to transfer the prescription from another pharmacy with no hassle. The best pharmacy in Orange county.

The person answering the phones at the pharmacy was condescending and rude to me. First of all…read morethey're incredibly hard to get on the phone in general, and then he corrected me in a very condescending tone when I got the date wrong.

Fareed is always available for any issues. They are small so don't have all the bells and whistlesread more

Great staffs. Helpful and knowledgeable! Great service. Nice and friendly. Very close to my house.read more