Everything EXCELLENT customer service. Since the CVS always needs improvement with in regards to stock, pharmacy etc. I call to find out about a hair sprays since per the app they had it in stock. I went to three different CVS and nothing. I star calling to make sure the had it in stock and the Manager pick up the phone and went above and beyond to find out for my product that I was looking for. He even hold it for me in the front desk. Thank you very much! read more

The employees here were so rude and unhelpful. I just needed help getting a passport photo.

Horrific experience. Understaffed and lazy employees. There were 4 employees who instead of helping customers stood around doing nothing g. After waiting in line for 10 minutes I decided to give up on my purchase. I set it down and was leaving, my brother told me I should return it to where I got it. So I went back and put it pack (a bag of candy). The employee who was so slow he didn't even finish helping a customer loudly said 'no respect. You have no respect'. I'm sorry sir. I returned your merchandise to where I got it. You have no respect for your job. Not only that but what is the reason behind you trying to pick a fight with me when I was done and leaving the store. read more

Went in today for a couple of items and honestly the girl cashiers are so actually so rude

Cashier didnt applied a 4.00 coupon for airwick saying she submitted the payment already I wanted to cancel the transaction but she rolled her eyes saying to use the coupon next time, she was kind of rude as customer service representative. read more

I had the most baffling experience at 102 N Main Street CVS today. This was my very first time ever entering this specific store, and now will be my last. Their manager "Jimmy" approached me as I was walking through an aisle very rudely by saying hey you're not supposed to be in here I said excuse me he said I told you last time you were here you weren't supposed to come back here mind you I had never been to this door before today so he mistaked me for somebody else took my car with my belongings in it that I needed to buy and refused me service. Would not listen to anything I had to say I tried to explain to him sir you have me Miss taken for somebody else because I've never been here before I live in Huntington Beach I'm visiting in Santa Ana he didn't want to hear anything I had to say and when I asked him for his name he took his name tag off and refused I had to call the store and ask to speak to the manager to be able to get his name which I now no know. To the people working in the higher up above him he's going to get your store into a lot of trouble if you keep him as a manager he was very rude and disrespectful not professional at all first time I have ever seen him and it'll be the last thank God but he completely ruined my whole day I was there to get medicine for my son because he's sick and he took my basket and refused me service. I get mistakes happen but you don't treat people like that specially somebody that's never been there I hope he loses his job and I don't wish ill on anybody but for him to do what he did and think I was somebody else and not even listen to anything I had to say was the most baffling thing I've ever seen so to you Jimmy I hope you lose your job read more

One of the managers at this location is extremely confrontational! I was looking for the restroom, and he very rudely told me that they have no public restroom. Don't remember his name, but he is in his 40's and has a receding hairline line. In all my years shopping at cvs, I have never seen such a confrontational manager! read more

Music is blasting. For Pharmacy, I'm surprised, no consideration for people with sensory issues. I came in to get migraine over the counter medication... my head was already splitting. I wanted to vomit while I waited in line. I could barely hear the staff at the register there's no indication of line people were cutting the front of me. read more

I like those pictures that I put up because it looks beautiful set up for Halloween plus the day of the death I love those declarations that why I am taking my time to do this So I wanted to think on employees who did a very nice job of decorating the store. To all the managers they did a very nice job read more

See all

This CVS is conveniently located on Main and First street and that's the reason I came here. I took my prescription here and had it filled by the pharmacy and the pharmacist was super nice and filled my order quickly. I can't remember her name, but she was Asian (duh) and was really polite and smiling and told me it would be about ten minutes, but she filled it in less than that and motioned for me that it was ready. Because of her I'd recommend getting your prescription filled here as it's fast, easy and pleasant. She also answered my questions about the medication and wished me well. read more

Bought an Apple Gift Card. Tried using it. Didn't work. Was told by Apple that the code was fraudulent or something. CVS didn't care and happily took my money. read more

Refused to serve ice cream bc apparently close it way earlier.. just plain lazy to me.

I've never been to a CVS where the person working the register warmly greeted every customer who came in. It was such a breath of fresh air. And it wasn't just a throw away greeting. It was sincere. Thanks for making my quick trip a happy one. read more

I went to cvs and there was a crazy anti mask lady that they refused service to. I extremely appreciate that you care about your employees and customers enough to continue to uphold safe practices. Thank you! read more

Tyler the manager was very rude and unprofessional. He helped me with getting a acholic beverage. I didn't have a mask on. He was nice when helping at alcohol cabinet. Once in line another cashier states I can't be in the store without a mask so I ask to purchase one. Tyler said to me oh she's right.. I tell him your the person who helped me and didn't say anything about it. Then he yells at me if your going to be rude and have an attitude you will get kicked out of my store! I have never got spoken to like that it was horrible embarrassing I simply kept my cool I was with my niece and said I don't have an attitude and I'm not arguing I'm just stating facts. He goes to continue being rude and say no your insinuating I'm stupid. Couldn't believe him. Just another male Karen. Just never thought it would happen to me! read more

OMG got towed from their parking after they closed early contrary to their store signage or posted online store hours (before 5pm on a Sunday). Got to the tow yard less than 3 hours after it was towed and they are charging $435 too get it out of impound. Are you kidding me right now?! read more

My boyfriend was kinda enough to go on a CVS run because I am experiencing horrible allergies. He bought a CVS neti pot and CVS version of Claritin D. When he gave me the neti pot, I noticed it had scotch tape over the original seal on the box. When I opened the box and looked into the actual pot, I saw dried water stains. IT WAS USED. Livid, he went back to the store to complain and get a new pot; the male sales associate said to him, "What do you want me to do about it?" O.o How about don't put used neti pots back on the shelf for resale? That is DISGUSTING. If something like that is actually legitimately returned, that should be marked out of stock (MOS). That shouldn't be available to someone to reuse. Seriously, that is beyond unsanitary. He had the neti pot exchanged and opened the box at the store to inspect it. I wished that wouldn't be necessary. If you need to visit your local drugstore, I'm sure there are MUCH more suitable options. But for now, they've lost our business. We will patronize another location. read more

Located in the heart of Downtown Santa Ana, on the corner of Main and 1st Street is this little CVS. Its not really well stocked, but they do have essentials, like snack items, beverages, greeting cards, and other convenience store necessities. I came here to get supplies for an office party (ie: ice, cups, drinks). The prices aren't the cheapest, but considering the location, and convenience, what else can you do? If you can't find something here, there is a RiteAid located across the street. If you still can't find anything at either place, there's a Food4Less a few blocks away. I notice there's a lot of "bus" people who come here to pick up a snack or quick items before their bus arrives. Kudos to the front cashier, who doubles up as the official "door greeter". She greeted every guest who walked into the store in english and in spanish! read more

I usually come here for all my medicines. Usually it's not THAT bad. But they have gone from decent to utterly stupid. I was told to continue to walk back from drop off to pick up for a medication that was "ready". I just wanted to pay, and go home. I came over an hour after my medication was suppose to be done. Yet it "wasn't" ready? I almost walked off, and never came back. When I tired it was all of a sudden "ready". I didn't even do the consultation they recommended. Just walked out. I am now switching Pharmacies despite this being convenient. read more

I've loved CVS ever since I was a kid and I've been shopping there ever since. I recently got a job in downtown Santa Ana, and of course the lousiest CVS I've ever seen is the one that is three blocks away from my office. I can walk there in five minutes but it's always so busy, no matter what time I take my lunch. They never seem to restock anything. There are never enough cashiers, and the damn red box is always broken so I can never print my coupons or get a price check. I will say that the best CVS ever is the one next to Disneyland at Harbor/Katella. That one is a palace compared to this one, and the red box always works. But the catch is that nothing is ever on sale there, because, tourists. read more

Dammit CVS! Now that I live here and come here at least 2-3 times a week I see all your flaws. First you shortened your hours and close at 10pm every night [except Sunday is 9pm]. Then you stopped carrying my cigarettes! I've had such bad run-ins with the people that work in your pharmacy, they're disorganized and often rude. It sucks because all your cashiers are awesome and pretty much know me by now [I don't know the last time I was carded for booze or cigs]. And your prices are pretty fair. I can get a 24 pack of PBR for about $15 when it's on sale and a bottle of Jameson for $17! Oh and the BIG BOTTLE of Jager for under $40! But now you're forcing me to have to venture other places to buy my Benson's. And this makes me a sad sad smoker/panda. read more

Where can you find 24 packs of Pabst for cheap? CVS! I think that may be all i have to say about CVS... Cheap beer=happy Andy read more

I work right around the corner. This CVS has got to be the worst CVS ever! They have a problem of leaving expired products on the shelf. Last year, I bought pretzels. I thought they were a bit stale, then I checked the expiration date, and it was already expired past a few months! Also today, my co-worker bought a Gatorade and it was expired, 1/23/09!! Today is 2/11/09!!! Save yourself a trip, and just go across the street to Rite Aid! That's what I do! Rite Aid has ice cream!! =) read more

I absolutely love this cvs. Very organized and very good employees. Noemi thank you so much for being very nice and friendly. You definitely made my experience at cvs better. read more

Very, very nice & helpful staff. Most have been on the team for years, & feel like old friends! Long lines most of the time, but the staff no doubt as many as is financially feasible, just like any business these days. I don't mind waiting because I appreciate the help they give when I need it, and the smiles. Great people work here! They have an amazing clearance section (sometimes you can spot some real deals!), and always scan the shelves for 50% of tags; also 50% & 75% off if makeup & beauty! read more

Moving into the neighborhood over a year ago it became obvious that a grocery store in Santa Ana is hard to come by. So in the name of connivance me and my Girl Friend frequent this CVS Location and I must say in the last few months they have worked hard to staff this store with the correct employees who are able to deal with the inevitable riff raff who's bound to stumble in. Service could be faster sometimes but all in all, I keep coming back! read more

Bathroom was horrific! Looks like it's never been cleaned. I can honestly say this was the WORST AND DIRTIEST BATHROOM I've ever seen in my entire life. Employees are horrible, lacks any type of customer service. Who ever is managing this store needs to do a better job. Never returning. read more

Makeup section is a mess. To say they need to stock is an under statement. It's not like I happened to come in the day before they were going to stock, it's always like this. The selection for everything is low. read more

See all

Very slow and unhelpful staff and the only reason why I continue to use this location is because it's right across the street from my apartment. Facilities are dirty and usually out of order. Also, one of the managers bitched at me because she accused me of cutting in line. My biggest advice to other or future customers is DO NOT come here if you're in a hurry. Prepare to wait in line even though the store isn't too busy... read more

Worst CVS I have been to. The lady named "Elsa" was very rude and was too lazy to open the restroom for me. I shop at CVS a lot because I'm a part time makeup artist and I always like seeing what's new on the market at drug stores instead of just High end all the time because you can actually find good quality products in a drug store. I had to go up to the cash register to read her name tag so I can write this review to warn people of the lazy staff here. And when I was already disappointed and leaving the store she says "Did you need any help?" I already decided to leave, you think I'll come back and spend my money here, no way. read more

Terrible and let me give you 3 reasons! 1. We are long term customers of the pharmacy department. We order using the RX number on the prescription label and the machine asks us what time do we want to pick it up and we tell them in about 1 hour. We then wait an hour nothing 2,3,4 hours nothing. We than stop by and they tell us we didn't receive anything so now we have to wait for them to fill it another 30 to 40 minutes. 2. We have certain medications that we need filled and we ran into a problem which cannot happen since these meds are crucial. The problem is that there warehouse has backorder issues and we can't fill our prescriptions. We went 9 days without the medicine. 3. This CVS is the most congested and unorganized CVS we have ever been to. read more

. Let me tell you why they get 5. I have several medications that I need filled ON TIME every single month. I have prescription for controlled substances which has me going to the Dr to physically pick up the RX every month(hassle)thank you DEA I expect to be able to have a RX filled within the same day. At CVS I am able to pick up my prescription the same day w/o being told they have to order the drug & it takes 3 days to get (rite Aid 111 n main takes 3+ days, longer if they screw it up). I understand there are lines ((not always)) and when there is be prepared to wait. (Waiting @CVS is more quick than 3 days). Before this store was remodeled the people behind the counter were the most HORRIFIC , RUDE, COLD, UNRESPONSIVE, I say this as I was in line standing to drop off ( there were no other customers ) and I waited for the lady that was standing at the spot where you give them your rx, she was looking down.... I waited 5 minutes she said NOTHING, then a co-worker walked up next to her & began chatting (bullshit ting )), he looked me directly in the eye, neither has said MAY I HELP YOU? DID U NEED TO DROP OFF YOUR RX? NADA was asked! I patiently waited for another 7 minutes as they're still talking.......Finally after 15+ minutes I said EXCUSE me, I've been patiently standing in line waiting to drop off my prescription and NEITHER OF YOU asked if I needed help!l. So the guy asked me CAN I HElP YOU? I said NO, I'm waiting for this RUDE LADY TO LOOK UP and notice she has had a customer waiting in line for a very long time whilst doing nothing but talking to one another, so than she said give me your prescription, so I handed it to her and she took the thing glanced and set it in a box without asking me anything further, nothing.. I asked her, I see you're really busy do you know how long this will take ? She says you see All of the prescriptions I have to put in the system? I don't know how long it'll be, at least 1hour! I looked at her facial expression and really wanted to slap her, I Said GIVE ME MY PRESCRIPTION YOU ARE THE RUDEST MOST UNHELPFUL PERSONS I'VE EVER MET IN ALL MY 55 YEARS OF LIFE & YOU NEED TO BE FIRED! I GLANCED AT THE GUY AS HE Ws still standing there, I told him you also should be fired, too busy socializing! Like I said that was before the remodel, as of today the people in pharmacy are very nice read more

I recently went in cvs pharmacy and they all welcomed me in and we have bought wipes and mr.clean and bleach clorax and drain and soap and i reccomend this place read more

If I could give 0 stars I would. I just rode my bike (which is my only form of transportation) over to pick up my prescription and as soon as I walked in I was greeted with "ma'am you can't have your bike in here" I wasn't aware of this rule and I had not brought a lock with me due to the fact that I was just going to be in and out very quickly. I spotted an open space next to the cash registers and asked her if I could just leave it up at the front for a second to which I was greeted by a voice behind me saying "no" and something about safety. Confusing since I was not riding my bike in the building and there was no safety issue whatsoever when I was trying to leave my bike tucked away in the small open area no where near anyone that could trip. Horrible customer service, couldn't even pick up my prescription that I NEED. Don't know who made that guy manager but wow. read more

This review is for the pharmacy. I get that sometimes there are rush periods of time, but I have literally spent 20-30 mins on a phone hold after being told it would just be a couple mins. Now maybe a little harsh as maybe this should reflect on corporate instituting a new standard, but not really easy to get through. Sometimes just showing up is your best bet, but this can take a long time too. Can't win them all. Maybe I need a newer pharmacy that isn't 24 hours and so close to the hospitals. read more

Worst pharmacy ever. The staff is slow and understaffed. I will not be returning here for any of my prescriptions. Be ready to wait 40 minutes or more. read more

This was a very discouraging shopping trip,christina barely greeted me,she did ask if i wanted my coupon,asked if i had a bag,she used coupon and i gave her bag,made several hints to tell her i was looking for money and would need help putting things in bag,she ignored me and didn't even tell me thankyou read more

Zero stars is not an option. Public rest room is blocked off, not available. I went across the street to Right Aid where they have public rest room and purchased a couple items while I was there. The Right Aid is a much cleaner and nicer store. read more

If you don't know anything about disabilities, you really shouldn't be running a pharmacy. The customer service at this CVS is so bad, it's actually illegal, and I almost DIED because of it. read more

Haha this is a joke of a place. Photo kiosk is like from the 80s and this place feels like death. Hard pass.