Most Overpriced car in town. You can get a $7 higher quality wash down the street or $9 high…read morequality wash right over in sycamore next door. This is a completed automated wash, zero personal attendants unlike the other car wash. There's yet another car wash option just down the street for $6 for the basic wash with hand drying. You may consider tipping, but those are the price points. There are also no free vacuums at this location, $2 to vacuum your car, so that raises the very basic car wash cost here to $12, definitely not worth it. The drying portion of the car wash left my car dramatically wet, seriously what drying?!?

The vending machine for cleaning supplies is either out of order or doesn't dispense the product…read morefor which you've paid. I've learned to deal with this by bringing my own window cleaner and Armoural but, nonetheless, it's frustrating. The self wash is fine and reasonably priced -- when they're open. Unfortunately, they close a lot. I believe they've been for sale of and on the last several years. Today, after bringing my own cleansers and washing my car's exterior, I discovered that all three carpet/apolstery cleaners were out of order. I need to find a new car wash. Premier is anything BUT premier!

Great staff, great wash. I love that they pre-spray my car - no one else in town does that.read more

This place sucks. Card readers are always down, bays are always dirty from the bro-doser pickups…read morethat spray off all the cow shit in town, not auto shut off if you forget to hit 'end' when you're down and you'll get charged $20, also near impossible to get and help or service when trying to contact someone. Can't imagine this place being in business much longer with the quality $3 auto car wash off Route 23 now. It's right by Portillos and you get a great quality wash from it. Also there are free vacuums there. Much better. Don't waste your time or money at this one.

A pleasant little local touchless carwash, with two automatic bays and a couple of do-your-own…read morebays, supplemented with coin-operated vacuum cleaners. Sometimes there's an attendant; sometimes there isn't. Conveniently located right across from a gas station; there's rarely a line. Car wash prices are fairly standard, and they sell tokens. The machine you pay for your carwash doesn't reliably recognize bills, so I usually pay be credit card - good luck trying to get a receipt; it always seems to jam in the machine. If you're willing to deal with that, this place is just fine. The machine did stiff me a carwash once, but the attendant made it right on my next visit (even with no receipt - see comments above).

Kept running time on my credit card even though I clicked stop several times. Didn't have soap…read more Just water. No blow dryers. Whole car wash looked desolate and dirty. I hope you enjoyed charging me $3 to spray my car with water for 30 seconds. Didn't try the vacuums. I was pretty irritated at my water only wash and didn't want to waste any more money.

The winter muck shell coating on my car was starting to take on a life of it's own so it was beyond…read moretime to show it some love. Plus I knew that my wife would be thrilled to receive a clean car back as a surprise. I was in the area on other business and was hoping there was a hand wash place that could take good care of me. Enter Ralph's. I called ahead to inquire if they could handle the rack on top of the car and they said they were pretty sure, but if it was convenient, to come in and they would take a look see. Turns out the rack was not an issue and despite the fact that it was an unseasonably warm Friday afternoon, Ralph's was able to process my car in a very decent amount of time which is usually not the case at car wash places on nice days in the wintertime. I needed 'The Works' which is not cheap, but I knew it was both worth it and needed. There were a few up charges to note, like most places, they charge a little more for bigger vehicles; and mats were not included, they were extra, $8 for a set of four, which I feel should be included. Having said that, the car came out looking great both inside and out. When I checked out, they gave me a discount of some sort which negated the oversized vehicle add on charge, and to boot, gave me a stamped receipt that was good for an exterior wash in the next 7 days. So a great experience was had, the customer service in the lobby was expedient and friendly; and the best part of all, was that my wife was floored at how well cleaned her vehicle was and commented that she would be going back to Ralph's because they do a better job than some of the other places we have tried. Get it cleaned at Ralph's!

I got there 5 min before they opened, and the sign on the building was lit up and said open. I went…read moreinside and he said we're closed I said sorry your light was on, and he was so rude and said it didn't say that. I went outside to wait until 8 am. When I came in he continued to treat me with an attitude and told me I should have seen the sign on the side of the building. I said how are new customers supposed to know this. TJ unfortunately was the manager so I could nothing about it. I did get my car washed, and mad sure I tipped the guys good, they're not responsible for the manager treating customers like dirt. I will never step foot in that establishment again.

Poor drying, soap left on car, no tire shine on $20 wash when asked they say it doesn't work but…read moreoffer no refund. Workers stand around and don't spray vehicle down

Damaged my car with the spraying wand and then denied it. I heard the guy hit my door and saw his…read morereaction. Liars.

Excellent value, service and quality…read more. My car made some unfamiliar sounds and would not turn on. Bockman's quickly towed my car and was able to give a detailed inspection and fixed my car in no time. Aside from great timing and service, they offer tons of great benefits and deals unlike no other!

Once again, I had the opportunity to place my trust in Bockman's to solve a problem…read more They came through like champs, and my problem is solved. As always, they provided transportation with an amazing young lady named Sam. I never doubt that the work is always performed with honesty and great expertise. In the world of automotive repair, you can't always trust that the work was performed properly nor honestly. My experiences with Bockman's have proven that they never provide less than a 100% of quality service and trust. I definitely value them.

Seriously I just wanted my car washed. Apparently the machines have some sort of special key…read morepresses you have it. So you need assistance from the guy to use the credit card. Then the guy has to come out and help you with the credit card machine because it takes a secret number of key presses to work and then you have to sit there and listen to him tell you the complete history of the machine, why he hates it, how it's a pain in the butt to come out, etc. Basically everything but his mother's birthplace. It's probably OK for self service, and it's one of the few brushless in the area, but I think I'll Drive a few miles.

My daughter is attending NIU and playing softball far from home in Southern California. Her car…read morewas sent to DeKalb in August, so she can have transportation. Unfortunately, she began having issues with her headlights and after a few FaceTimes with dad... I looked for a local shop to help us out. Called Greg at Bockman's and explained the situation and her tight schedule being a student athlete. He helped navigate her time restraints and they were able to fix a wiring failure and a check engine light that happened to come on while she was driving there. Turned out we needed a new gas cap. As a dad who is no where near his daughter to help her out. The folks over at Bockman's were kind to my daughter and very helpful. Comforting knowing there's a local shop I can trust helping us out if the need should ever arise. Thank you!

I've taken my truck here a couple times now, and the are always very accommodating and…read moreprofessional. There aren't many places in the area that can work on diesel trucks so I'm glad this is a good place. It's part of Bockman's too which is a plus, as I've had great service form them too. It's a shame Bockman's isn't open on weekends though.

I had my 2003 Hyundai Santa Fe towed here the Sunday after July 4th. My problems began on July 4th,…read morebut traveling out of state over the holiday weekend prohibited me from getting my vehicle looked at sooner. Fortunately my breakdown happened less than 50 miles from home. Despite not having had an appointment, my car was checked-out the first thing the next day, on Monday morning. Awesome. Jay (service advisor) called to tell me how much the shop charges per hour before the mechanic ran a diagnostic test on my vehicle: $115/hr., but I was fine with that. At that point what was I going to do? Find another mechanic? No. I live an hour away from Brian Bemis. Jay called throughout the week to update me on what was going on, which I appreciated. A couple of small repairs (ultimately no major problems) turned into about 6 fixes, so the bill added up quickly. I picked my car up on Friday, July 11th and it's been running just fine since the repairs. I was a little bummed it took 5 business days to fix only minor issues, but this was primarily due to the fact that they don't have all car parts in-stock (at least not mine). There were about half a dozen things to be repaired and my total bill after tax was about $1800. Yes, going to a dealer is expensive, but they also work with my specific car day in and day out; Jay even told me about an ongoing recall (ongoing since 2006!) with the subframe of my car. No other mechanic had ever mentioned this to me, but any non-Hyundai certified mechanic presumably wouldn't have know about this. My car is only worth $2500, so I likely won't continue to dump money into repairs. However, this dealership's body shop is fantastic, top-notch and professional. I have zero complaints. They even vacuumed out and washed my car. My tires are still shiny almost 2 weeks later. A little 'thank-you' for the $1800 worth of business? Probably.

I was very pleased with the customer service at Brian Bemis Auto Body and Collision Center. Dan…read morePaulsen was extremely professional, congenial and helpful. It was very nice to be a valued customer. I highly recommend them for honest, top notch service.

The service department has been excellent to work with. I take my Prius there for regular service…read moreand they keep me up on items that need to be address. Anytime I have had a problem, they are there for me and have helped me find the solution.

Took off work early and drove 2 hour round trip for a truck, told Drew(Sales "Kid") I would be…read morethere at 2:00 P.M. I showed up at 2:00 and he sold the truck out from under me, knowing I was on my way!! COMPLETE WASTE OF MY TIME AND LOSS MONEY LEAVING WORK EARLY!! Very POOR sales policy. Someone gives a set time to be there they should hold it and maybe give a half hour leeway, then if no show go ahead and sell the vehicle to the next person. Don't bother giving a set time to them, it means nothing. Enjoy the sale "Drew"!