I just recently had an appointment with Dr Kaplan and was so pleasantly surprised and satisfied…read morewith my visit! He has been practicing for 30+ years, he knows his stuff, modern yet very practical. He takes insurance, and has a great selection of frames. I highly recommend!

Fantastic!!! Best optometrist ever!!! I travel from the East Bay to see him!!!…read moreHe does eye training too

Wow! Dr. Tsang is amazing! So smart, so thorough. He absolutely goes the extra mile to make sure…read moreyour Rx is working hard for you. He just updated my Rx for multifocal contacts -- a tricky business. The first Rx was a VAST improvement over my previous one, but he kept tweaking it to make it better and better. I'm thrilled to have someone this competent and dedicated on my team.

I'm very disappointed with my experience here. I went to this shop to purchase eco brand eyeglasses…read morewith magnetic sunglass clip. The initial transaction/order went great and it went down hill from there. Pickup was a week later and the lenses were incorrectly installed so the clip wouldn't attach. They hadn't noticed. They sent them back to lab, 10 days later the "fixed" ones arrived with the same issue, albeit less severe. The lens/clip stayed on but still wasn't flush on the frame due to mis-installed lenses. I kept them for a few days thinking maybe it was okay but realized the misfit caused the clip to still fall off one side of the frame pretty easily, and the clip looked a little funny not being flush on the frame. I returned them again to be fixed. It's now 3 weeks after that second return (6 weeks since the initial order), they still hadn't called so I called them yet again, and they still can't tell me when they will arrive other than their standard answer of "maybe this week." I openly expressed my frustration today with the amount of time it's taken and the lack of communication on their part about what's going on. Instead of acknowledging my frustration, they changed the subject and made it very clear it's not their fault or problem (it's the lab's) and the familiar refrain, "we'll call you when they come in." If I don't have them by this week then I'll seek a refund, go elsewhere and either way, will never ever return.

The front desk lady was extremely rude to me and my client with a mental disability. She hung up on…read moreus after telling me that his insurance doesn't have vision included, after I called back to confirm to her it does have vision included (I had to call the insurance company itself) pretty upsetting considering the Doctor himself is very nice and worked well with another client of mine. She hung up on me and told me they won't take him after the insurance told me it was her job to call insurance and confirm the vision.

I rarely write reviews, but I felt compelled to share my experience. unfortunately, my visit here…read morewas disappointing and expensive. $240 for an eye appointmentI was given prescription contacts that felt uncomfortable and didn't seem right for me on top of that, the entire experience felt more like a sales sell than an eye care appointment. I was constantly being upsold on procedures and products I didn't ask for or need (ex: charged at the end for unnecessary eye pressure test I said I didn't want to do). it felt like their priority was selling rather than providing quality care. I expected a more patient-focused experience, especially when it comes to something as important as vision care. I won't be returning. Do not let them pressure you to pay for unwarranted fees at the end when you check out

My mistake for not checking in advance -- ownership has changed and with it, from my experience,…read morethe professionalism, quality and services. I will NOT return or recommend. Returned outside of health plan as selection and service (frame choices, purchase, exam, lab filling challenging RX, and fitting) about 10 years ago was excellent. Extremely disappointed -- staff does not appear qualified or experienced. Incompetent fitting and staff, including "manager" and receptionist need basic customer service training. Go elsewhere!

We are even more impressed than before, which is saying a lot!…read more My husband was seen at UCSF ophthalmology because he'd had some vision problems that could have been stroke-related and the UCSF ER group was thorough and diligent. UCSF gave him a new Rx for his distance glasses. We took it to Marin Optometry to have new glasses made. When he tried them, they were worse than no glasses or his reading glasses. They checked the UCSF prescription and his previous one. Then checked UCSF's notes. UCSF said he needed a stronger Rx, but the Rx was weaker. Marin Optometry offered to have my husband's eyes tested by Dr. Jean, a proper Rx determined, and new lenses made, all at no charge to him! They really went out of their way to correct someone else's error. We are SO grateful.

I really like Rims & Goggles and have been a customer for years. I purchased a pair of glasses at…read moretheir Berkeley location several years ago and still wear them today. The team there was incredibly helpful and took the time to make sure I found frames that I felt great wearing. Unfortunately, my experience at the Mill Valley location has been different. I've visited twice, months apart, and left quickly both times. On each visit, I felt somewhat rushed and got the impression that I was being overly particular about my frame choices. I will continue to shop at Rims & Goggles when I need new glasses, but I plan to visit one of their other locations instead.

Long time happy customer…read more Repaired broken sunglasses for free. Keep the good work.

Great experience at this establishment. Found them on Yelp and went there because of the reviews…read moreand location. Superb customer service from Ruth and Audrey - they were both friendly and very patient with my million and one questions. Dr. Leung was amazing! You can tell that she cares about you. She explains everything clearly, gives you all your options and will give suggestions. I highly recommend Eye Optique!!!

Found this gem on YELP! Went in for a comprehensive visit yesterday for my little one who was…read morehaving trouble seeing the board at school. The Doctor was so sweet, patient and thoroughly examined my little one's eyes. I was impressed with her skills and attention to detail. The office was super clean and modern. Parking was easy and free which is always nice. My daughter left picking up the cutest little Ray bands for her first pair of prescription glasses. Will be ready for pick up in about 10 days, so my girlie will have new clearer vision soon. Staff was also super helpful and courteous during our appointment. Highly recommend checking them out.

This was one of the worst medical experiences I have ever had, especially involving a child. The…read moreoptometrist was rude, condescending, and completely disrespectful toward my 11-year-old. The tone used was dismissive and harsh, and at no point was there any effort to make a child feel comfortable, safe, or respected. As a parent, I was treated just as poorly--spoken down to, interrupted, and made to feel like an inconvenience rather than a patient advocate. The lack of professionalism, empathy, and basic kindness was shocking. There is absolutely no excuse for treating a child--or anyone--in this manner. Healthcare providers should be patient, compassionate, and especially mindful when working with kids. This optometrist was none of those things. We left feeling upset and disrespected, and we will never return. I strongly recommend families look elsewhere for care.

I am 11 years old, and this was a really terrible experience. The optometrist was very rude and…read morecondescending to me. She talked to me in a mean way and didn't listen to anything I said. Every time I tried to explain something, she ignored me. She told me I had to remove my nails and said I needed to take off all my makeup, which made me feel embarrassed and uncomfortable. The way she spoke to me made me feel small and like I was doing something wrong, even though I wasn't. Going to the eye doctor should not make a kid feel scared or upset. I left feeling really bad about myself. Doctors should be kind, especially to kids, and this experience was the opposite of that. I would not recommend this place to other kids or families.

Dr. Yu is one of the best healthcare providers I've ever had. She is professional, kind, and…read moregenuinely cares about her patients, which makes every visit comfortable. I also love how advanced her clinic is. The imaging technology means I don't have to get my pupils dilated, and the scans not only help with my prescription but also check for any abnormalities and help catch potential issues early. I've been seeing Dr. Yu for over 10 years and can't recommend her enough. Her front desk staff are also organized, courteous, and always pleasant to work with.

New patient. Lovely staff. Nice variety of frames. Pleasant office environment. Street parking can…read morebe tight.

Shoutouts FYidoctors in San Rafael Whatever anyone thinks,…read morethis place will forever be my haven. I wasn't supposed to be here. I wasn't their patient. I didn't have an appointment. I hadn't purchased my glasses here. Until that day, I had never walked through their doors, let alone knew who they were. I was just someone driving to a wedding in an unfamiliar area when, without warning, the lens fell completely out of my prescription glasses. I've worn glasses virtually my entire life and never experienced anything like it. One second I'm dressed up, driving to a wedding and going about my day. The next I'm frantically looking for the nearest exit and closest shop that can urgently repair my glasses. You can 'see' how difficult and stressful this situation was, with a sprinkle of already being late to the ceremony.... It sounds almost funny afterward. In the moment, it wasn't. I put 20 minutes onto a parking meter and dashed off blindly for this store. Mind you, it was minutes before closing. I walked in, explained what had happened and prepared myself for all the perfectly reasonable questions: Are you a patient here? Did you buy these from us? Insurance? ID? Do you have an appointment? Instead, they just helped me. They took my glasses, put the lens back in and secured everything. Without me even asking, they inspected everything, checked the opposite side and tightened that screw too so I hopefully wouldn't find myself in the same predicament again. I offered to pay them. They wouldn't take a dime. I was in awe. I hadn't even expected them to take me, let alone be this attentive and caring. I wasn't looking for a freebie. At that moment, I didn't care what it cost. I was dressed for a wedding, away from home, and my glasses had catastrophically failed while I was driving. By the time I walked back around the corner to my car, I still had 9 minutes on the meter. But maybe the reason such a small interaction affected me so much is because of the contrast. This wasn't the first time these glasses had fallen apart. The 1st time this happened, I went back to the practice that actually sold them to me. I was their established patient, wearing glasses purchased from their office, and they still wouldn't let me do a walk-in. I had to go through the normal scheduling process to find an appointment time for a repair. Ridiculous. I remember joking with the opticians there, "Oh thank goodness it happened while I was safely at home. Imagine if my glasses suddenly fell apart while I was somewhere unfamiliar and actually needed them." Then they did. While I was driving, no less. I was nobody to these people. My own provider had every reason to consider these glasses, and me, their responsibility. This office had none. I cannot overstate how much that contrast floored me. A practice I had never given a dollar to treated my eyewear problem with a level of urgency, kindness and basic humanity that I hadn't experienced from the practice where I actually bought the glasses. That's why I'm writing so much about what was probably an incredibly ordinary few minutes in their workday. To them, maybe it was just tightening a screw and putting a lens back. To me, it was somebody coming through for me during a genuinely lousy moment when they had absolutely no obligation to. The ratings here are remarkably high. I've also seen the recent criticism from longtime patients who feel things have changed since the business changed hands. I'm not here to tell those people they're wrong. Their experiences are theirs. I'm here to add mine. And mine is admittedly unusual. I haven't had an eye exam here. I haven't ordered glasses here. I can't promise anybody what their experience with those services will be. But I can tell you something most reviews probably can't: I know how these people treated someone when they weren't their customer. If you're reading reviews trying to decide whether to give this practice a chance, that's the perspective I can offer you. Based on my experience alone, I'd feel comfortable giving them the opportunity to earn my business when I actually needed an optometrist. Maybe that's an unusually strong opinion to form from such a short interaction. But sometimes eleven minutes tells you a lot about a business. At least compared to the practice that sold me these glasses... I certainly found my haven.

I have been going here for almost 10 years and still highly recommended Dr. Iwami. He is very…read morethorough and his prescriptions are always great. Sadly, they have been acquired by FYIdoctors and the overall business quality has suffered. The glasses service is especially poor. There are no proactive communications from the staff about problems with the glasses order that affects delivery. Both times in the past 2 years I have not received a call about my order. This time it has been nearly a month before I got my new glasses.