the shop is small and crowded. very satisfied with the service. the work was done in a timely manner. mgmt kept me updated. pricing was reasonable. mechanics are professional, sato auto repair has become my go-to for anything related to my car. read more

Mr. Sato and under his supervision, his staff, is an expert in fixing Japanese vehicles.

It's hard to find trustworthy and fair repair shops. They tick all the boxes here. While they specialize in Japanese vehicles I'd certainly feel comfortable bringing any vehicle here. They are a small shop so if you don't call ahead it can take some time, but they use good quality parts, priced reasonably, and ultimately do good and thorough work. What's great is they explain exactly what they've found, why they're doing the things they propose and conduct themselves in such a way that they provide the right assurances you're not being taken advantage of. Being such a small spot, the only thing you'll want to consider is dropping your car off for any lengthier work as there's only a few seats outside where you can wait. read more

Never responded to requests for appointment. Their appointment schedule on their website doesn't work.

These guys are awesome! Prices are super fair for their services + the mechanics are professional, thorough, and efficient.

Sato is what your vehicle needs. Took a little longer than elsewhere but they did everything right and were extremely thorough. USed the perfect most value combo of OEM and aftermarket parts and worth every penny for my 2011 Honda CRV with 186K miles. Family run biz where the father takes your car for a diagnostic ride and checks everything then the son works up an estimate and organizes the parts. So happy I got it my repairs done correctly here and I consider all previous garages money wasted. You should do the same. read more

Service repair is repaired at reasonable price. Work was done on time as promised. We will return for another repairs for sure. read more

Visited shop and asked if they would work on a 240z Owners response we are too busy and those cars take up a lot of time Don't bother going here waste of time ! read more

Honest and quick service. The dealer wanted $$$ for a timing belt change. Sato examined my car and said I didn't need that service. Their price is that job is also much less. Chatted with Mr Sato. Very knowledgeable. I would return for complex or expensive work. read more

very knowledgeable, courteous , professional. They fixed my car which others did not think possible. Reasonably priced. I live 30 minutes away from this place and still go there for any major issues. read more

Do honest mechanics even exist anymore? They do at Sato! I've always been pleased with the service and the prices charged. I'll keep coming back. read more

El servicio de este lugar en verdad es muy horrible, la forma como tratan a los clientes es irrespetuosa y creen que el cliente está obligado a comprar las ruedas con ellos, si no es así el trato es realmente desastroso. Nunca volveré a ese lugar. read more

Absolutely phenomenal! I have been getting my Mercedes serviced at the Mercedes dealership like a moron because they charge quadruple the price. I stupidly thought that it was better to get the mandatory services that a Mercedes needs at certain levels of mileage. Mercedes insisted that it was much better to do it there, so for the first three I had them do it without question this time for my a service at 60,000 miles I decided to price it out and realize I was being ripped off on another level. SATO was the first place I called based on the reviews that read and they lived up to the hype and then some. I had to reschedule my first appointment because I'm an emergency, Mr. Sato said "no problem at all" and I rescheduled for a few days later it was done in much shorter time than I thought and they were courteous, professional, and I will definitely be going to them for a long, long time. Highly recommend! read more

Great service. Fast and reliable. I was definitely happy with the work after researching a few locations and happy to find this repair shop.

I recently brought my Lexus GX and Honda CRV for inspections and repairs and I had a great experience. My CRV was shaking like crazy at highway speeds and I was convinced I had to get me cv axle replaced and maybe my suspension. The staff here took a look and told me I should try getting an alignment and tire balance. Turned out to be exactly what the car needed for just a little over $100! They could have taken me for a ride but I appreciate their honesty and professionalism. I love my cars so I'm very happy I found a great mechanic, especially one who specializes in Japanese cars read more

Sato Auto Repair - Auto Repair Near Me - Elmsford, New York

They were very timely and responsive. I didn't have to make an appointment and was in and out within 20-30 minutes despite their being busy with other customers. They helped us get a long nail out of our tire and repaired the tire for us. read more

Absolutely fantastic - these guys are so kind, honest, quick and fairly priced. Picked up my vehicle from them after an extremely quick turnaround, and was impressed by their professionalism and communication - willing to explain every bit of the repair and what to expect. Will definitely be bringing my vehicle back here! They deserve every star of their 5 star rating :) read more

I can't believe I hadn't written a review of Sato yet. They are the most trustworthy mechanics I have ever known. I had a 12 yr old 180K mile subaru that was literally crumbling in spots. They helped diagnose a coolant leak in a very timely and helpful manner. You may not be able to wait in a convenient spot (it's really just a garage with an awning where a lot of people hang around) but you make an appointment, they are reasonably fast, they talk you through everything they do (WITH costs) and are profoundly upfront about everything. "We don't have part today, we'll get it tomorrow" and BOOM you are set. I would def come here, they seem to service everything from the high end Lexus to the older Hondas, Toyotas, Subarus. read more

Using them for close to twenty years , all staffs are hard working and very honest and never overcharge you ... Once I had a SAAB 9 SE and at SAAB they quoted me for $5000 in maintenance/repair , so brought the estimate paper to Sato Auto , and they checked throughly (actually 3 guys) and said most was wrong and no need to change any parts, but the one needs to be changed/replaced was done ....was $800 in all ... read more

really nice guys they fix my husbands Honda without issues, price is always fair compared to what I shop around, seem very honest to me.

Excellent auto repair I checked with over 4 places and the price was right. They will know exactly what is wrong with your car and are friendly people. I would recommend this place to anyone. Good service by hard workers. Check them out. read more

I went to Sato Auto Repair based on the reviews here. Have to agree. Very thorough and straight up. I went to get an issue diagnosed and they talked me through all the possibles of what it could be. Gave me pricing options on various parts and labor scenarios. Was very efficient and pleasant experience. read more

Had a issue with my 2012 BMW x5 with a engine light. They didn't service it because they didn't had the right tools,but they took the time to check it and explain what was wrong and they didn't charge me anything at least I feel they were honest with me. PS they do service on all American cars read more

Listen, this place is thee TRUTH. This was my second time just stopping by for service. This time I stopped by for my engine light on. #1 all the service men showed up promptly at 9AM and shot me a "good morning" as acknowledgement when they walked past as I waited. #2 once they got a little settled inside, someone immediately came out to me and asked what I needed. I simply appreciated being acknowledged. No sense of rudeness was displayed AT ALL. #3 the gentleman that physically looked at my car simply coded it, lifted the hood and immediately started trying to figure out the issue. I came prepared to pay just for them hooking up their diagnostic coder....didn't even charge me for that. AND didn't even charge me for his quick 20min inspection of the problem. My engine light went off, he told me to test drive it. I came back just to ensure they didn't want any money, but I was very willing to pay just for them being so friggin helpful and attentive. I couldn't believe they sent me on my way. Free of charge. Please people, this is the place to get your car tended to!!!! I'm not going anywhere else from here on out. read more

Awesome place! Hidden gem to have these gentlemen service our vehicle. I cannot say enough and thank you Mr Sato and your team. Keep up the great work, sir!!! Honest, committed, and prompt communication. My go to place from hereon for car work. read more

since my bad review was removed , i will put it back. essentiall one of the partners is a real nasty asshole. he told me my car didnit "have memory' i took it around the corner , had a sensor replaced and on to the next problem.... read more

Our car broke down on the highway it was brutally hot out and 4 o'clock in the afternoon. No mechanics would take our calls Or agree to help us and we still had a 4 Hour Dr. to get back to our kids. Sato auto answered our call, fit us in, went above and beyond, stayed late, was very reasonably priced, and even called us after when we were charged a bit extra to refund us the money on our card. This is a family business run by honest people I could not recommend them highly enough. We were lucky to have found them. read more

Overall great service! They were able to fix up my car and do it quickly. I have had bad experiences with other places, but not with them. They know their stuff! read more

We have been going to this family owned repair shop for almost 10 years now and we are always satisfied from their honest work and service. From my daughter's first car to each time we change our cars. Keep up the good work Sato and more power!!! read more

Honesty. Integrity. These guys are the best. Wish I found them earlier. Had a minor issue that two other shops said could be a major job. Got someone at Sato to see me right away and to see if we could avoid a major project. He was successful and got me out of there in 10 minutes. read more

Over the past year, I have brought my '07 XTerra to Sato for issues ranging from a simple safety inspection renewal to problems with the thermostat and heating element to a full brake job. They always treat me right and went above and beyond for me today with a troublesome fix on short notice on a busy day, which prompted this review. This is one of those places I'll use again and again. read more

My daughter here for the first time with an AC problem, he diagnosed the problem and fixed it at a fair price

Very poor communicator. Once you call main number you get other number in message. Once you call new number it keep ringing until voice mail comes and says voice mail is full and do not accept new calls. Poor... Poor service. I will never go to this place. read more

Listen, this place is thee TRUTH. This was my second time just stopping by for service. This time I stopped by for my engine light on. #1 all the service men showed up promptly at 9AM and shot me a "good morning" as acknowledgement when they walked past as I waited. #2 once they got a little settled inside, someone immediately came out to me and asked what I needed. I simply appreciated being acknowledged. No sense of rudeness was displayed AT ALL. #3 the gentleman that physically looked at my car simply coded it, lifted the hood and immediately started trying to figure out the issue. I came prepared to pay just for them hooking up their diagnostic coder....didn't even charge me for that. AND didn't even charge me for his quick 20min inspection of the problem. My engine light went off, he told me to test drive it. I came back just to ensure they didn't want any money, but I was very willing to pay just for them being so friggin helpful and attentive. I couldn't believe they sent me on my way. Free of charge. Please people, this is the place to get your car tended to!!!! I'm not going anywhere else from here on out. read more

After going through three shops who could not resolve The issue with my wife's car I took it to SATO who resolved the problem, they are honorable, trust worthy and reliable. read more

Very, Very, happy that I discovered this garage. I had no idea where to go when I had what I thought was an failed alternator with my diesel Mercedes. My "go to" Mechanic is in Newark NJ and I would travel to him for my repairs because of his honesty, his ability to fix the problems and his very fair pricing. However, because a fully charged battery would die en route with a failed alternator, it would have required to be towed which would have cost me quite a few hundred dollars. I came across SATO on Yelp and decided I would give them a try after reading the reviews. As it turned out, it was good fortune that I brought it to SATO because it was not a job that could be completed in one day. It was not alternator problem, it was an electrical short. When he told me that, I immediately thought I would need to bring it to a dealership and anticipated paying substantially to get it fixed. Shigeo, the manager, told me that he had just fixed an electrical short on a different car and he seemed confident so I decided to give him a shot. Not only did he discover the short and fixed it, he also discovered where water was leaking into my car that caused the short. Not sure how he located it but apparently a nut came loose off the roof rack which was allowing water to seep in to the vehicle. Since the vehicle was already there I also asked him to do a thorough inspection to determine if any preventive maintenance was recommended. He did identify that he has historically seen failure in a couple of specific hoses and the serpentine belt was showing minor wear so I gave him the go-ahead after he provided me the estimated cost. To summarize, I have now found a new "go to" mechanic. read more

Sati Auto Repair is a great place to get my Japanese made auto repaired. The people are friendly and they give great service. The price seems a bit high but it is worth the extra money to know I will not be ripped off or lied to about what my car needs because I am a woman. read more

Mr Sato and his team know everything about cars, they're honest, quick and courteous. They accommodate last minute requests and place top priority on customer service. I am so happy we found this business ! read more

I won't take my cars anywhere else. Professional, fast, courteous and reasonable. They do NYS Inspections too. They will NEVER take advantage of you. Sato specializes in Japanese cars but over the years I have seen more and more American cars being repaired there because of their good reputation. read more

Overall, I was very satisfied with Sato. I called about getting a small rear window replaced and they called me back within 20 minutes and had a reasonable price quote ($161 for the part, vacuuming the remaining glass, and labour). They were ready with the part the next day. They got the replacement done within an hour. I also appreciated their friendly and respectful attitude. read more