I have been sick of Cox expensive TV for so long and finally did it! I bought a $20 digital…read moreantenna and a Tablo (streaming & DVR device)from Amazon, $165. I hooked it up to a 4gb hard drive I was not using and "Poof", no more $100 per month TV bills and I now had a 4gb DVR which is good for thousands of hours of recorded shows. All the channels came in perfect except 12 NBC. I moved the digital antenna all over but no luck. So I did some research on TV antennas and came across Free HDTV AZ, and the owner TJ. He had a $50 off coupon on his website so for $250, TJ stopped by, provided and installed the antenna with pole mount, and professionally ran the cable down my wall and into my house and hooked it into the back of my Tablo! Boom, now I got all the channels including channel 12. So, $415 later (approx 4 month Cox TV bill) I have free TV! If you are a DIY person you can get an outdoor antenna and mount it yourself and save $100. If you are not a DIY then call TJ @ 480-206-2407. He also will install your Tablo for an extra $50 and your Roku $25 if you need him to. Now a word about Tablo. It is a streaming and DVR for your over the air free tv all in 1 little box. It is compatible with any streaming device like a Roku or Fire Stick, etc. With a Tablo you can stream the free TV to any TV in your house that has a Roku like device. You just download the app on your streaming device and you are in business. You can get the recorded programs at any TV too. Also you control the Tablo from an app on your phone if you want to. The cheaper Tablo I bought has two tuners. This is the 1 I bought. Be aware that having 2 tuners means you can record 2 show at the same time only. If you have 4 people in your home you might want to consider the upgraded one with 4 tuners. The quality of the TV picture and the recorded shows are HD. Truly amazing. When you call TJ, tell him Ron sent you. Now if there was a good alternative to Cox on internet ...........

I put up with pixelized over the air broadcast for over a year using an amplified indoor antenna…read more Finally decided to go with an outdoor HD roof-mounted antenna. Mario was on time, very professional, did a FANTASTIC job on the installation, and I am 100% satisfied with the install and performance of the antenna. Even my wife (who is very much OCD) is glad we went with the roof mounted antenna. The reception is way better than I hoped for, and we get nearly twice as many broadcast channels as we did with the amplified indoor antenna. We ran the antenna cable to our HD HomeRun DVR box which uses our router to send the broadcast station signals to our iPhones, iPads, Windows PCs, and 5 TVs using Amazon Fire Sticks. My only regret is that I wish I wouldn't have waited so long to do this. Thanks Mario!! I couldn't be happier.

Absolutely terrible customer service. The line stopped working and I have now been disconnected…read morefrom both a phone call and chat to try and get it repaired. Finally the self help offered an appointment one week out. The delay alone really blows the idea of 5 nines reliability. Avoid these guys if you can.

Horrible communication. I would be ashamed to be an employee of CenturyLink…read more billing mistakes from the moment I set up my account.

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

The customer service at this location was top tier. Any issues that have ever come up, Cox has…read morealways been great at taking care of them. The facility was very clean, and even though I went during a busy time of day, we were helped quickly. Overall, my experience was great, and we left feeling relieved to finally have Wi-Fi.

It was fine. Better than over the phone. He was able to verify who I was. Had to check in at the…read morekiosk. Whatever. Install was great, store.... well, the guy was kind, I was irritated.

Be careful with Century Link's promotion " locked price for life". While it is true that the price…read moreis 55.00 for a decent speed it's like pulling teeth to get the full monthly price from their sales reps. Just remember that the price does not include modem rental if you're renting. If you don't rent the modem you will need to purchase one for 100.00. Taxes will probably be 10.00 depending on your city. Also a month in advance payment will be required . So your first month's payment will most likely be ( for the 55.00 plan) 55.00 + 10.00 (tax) + 55.00 + 10.00 (month in advance plus tax) + modem rental 10.00 X 2 for months if you rent. Total first bill :150.00 and that's a conservative estimate. If you're not a current customer doing a lateral change but a new customer there may be an additional activation fee. If you don't rent the modem but purchase it, the first month's bill will be about 130.00 + 100.00 for a one time purchase. The subsequent bills will be 65.00 -70.00 without a modem rental. 75.00-80.00 with a modem rental for the advertised plan of 55.00 a month. Just wanting to help you make an informed decision. It's not a bad plan just a few more costs than you may have realized . Every telecom does this .

I would give 0 stars if I could. Our internet has been down for 5 full days. Not only is that…read moreterrible, the customer service side is just as terrible, if not more so. I keep signing up to receive updates and have not received one single update within these 5 days. Not that they're working on it, need parts, what's going on.....NOTHING! We'll be switching to AT&T. Mainly because Cox is terrible too

We have had Century link Fiberoptic for 5 years great service, until the last couple of weeks after…read morethey were bought out by AT&T. in the past week our internet has been on and off, today when the internet went out again, there was no human I could call, all of their customer service in automated, I finally gave up. I am having COX come out tomorrow to install their internet.

about 1.5 months ago I got a text from centurylink saying there was an outage and they would let me…read moreknow when it was fixed. I was unaware that my phone line was down, and checked it. yup it's down. I logged in to my account and there was a notice saying that it would be fixed on a specific date. so I did not try to contact centurylink's worthless support. when the date in question came up I checked out phone and it was still out. just to make sure I checked all our phones, and even went out to the SNI and opened it, checking with my lineman's handset. not working. so I opened the century link side and checked it there. nope not working just static and buzzing. I logged in to their barely functional website again and it now had a notice that it would be working in another 4 days. When that date came up it was still not working. so I logged in to their waste of time website and ran through their "troubleshoot service" which supposedly tested my line and reported that it was working fine (it wasn't) if I called my landline from my cell phone I got a message that said there was a problem with the line. so now I'm starting to get irritated. I ran through a series of questions about my phones not working none of which had the option of no phones are working, and there is static and buzzing on the line. it just ran through a series of steps that always led to saying my phone was broken. my phone is not broken. now I tried to call and get a human. what a laugh. I just had to navigate a series of terrible "AI" questions and managed to get a repair ticket generated for a friday. with a time window of the ENTIRE DAY! now I'm mad. So I am fed up and went online to cancel my service of 32 years. there is a way to cancel by selecting a reason. NONE of the buttons that I clicked on for any reason did anything EXCEPT (paraphrased) "going overseas for the military". great but it makes me wait the rest of the billing month for the first available date. 3 days before my service is set to be shut off my wife reports that the phones are working. just like that. no notice or anything. well too bad. we are going through with the shut off. I'm tired of paying over $75 per months to receive scam, phishing, "survey's", and political robo dialer calls. The only reason I even kept the service was for 911 and emergencies if a storm knocked out cellular. if anyone ever reads this from centurylink or lumen. your website is barely functional garbage, your repair service is worthless, your service is spotty and barely usable. you seem to do everything you can to make it as difficult as possible to talk to anyone and get resolution for any issues. good riddance.

Dont believe their promotions. I was offered a "Lifetime" $49.99 veterans discount. They ended it…read moreafter a year. Now, they are giving me the run around. They offered me a new discount and I made the request as directed, but I was ignored. Their only remedy offered was emailing again.

Internet has been down for 14 hours. No communication, found out on Reddit from others. I work from…read morehome. Don't answer the phone and even the chat hangs up on you. I'd rather have Cox, who at least responds to outtages. I'll be going to the store in an hour. They are only open 4 hours. Incredibly disappointed in this company.

I just moved here from CA. I called and left a detailed message of my current issue. I got a call…read moreback within 10 minutes. During the conversation and going over my issues I realized I'm behind on the times on home audio repair shops and how long it's been over. But the gentleman was willing to answer several questions I had. A suggestion was given on how I could solve my issue and with that suggestion it worked. Thank you very much for the time and suggestion. The value of that is huge to me.

Eligible, punctual, and efficient. Fixed our problem, and provided tutorial on how to work the…read moresystem.