I visited this wonderful establishment via and Yelp Event and boy am I glad I did... such kind and…read moreinformative staff. I loved how dedicated they were to truly help each individual with their particular needs. I received a mini facial and I'm looking forward to eventually scheduling a full facial. It includes head, neck, and hand massages, to name a few. I get full body massages a lot and I think this was more relaxing for some reason. It's really funny because I don't even like people touching my face! The owner and staff do everything to make you comfortable and calm and they do a great job of it. I definitely recommend checking this place out.

Came here for a mini facial and 1:1 consultation to this cute family business. The vibes are so…read morecute and calming. The rooms where the facials and massages are done are very clean and have a calming aura to them. When I was getting the facial done, it was definitely very soothing, I fell asleep. My face felt soft and I did see a glow even after just a mini facial for refreshing. The owner is also very sweet and knowledgeable about the various things you can do to build a daily routine that works for you and your skin. Would definitely come here again.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.

Very easy to make an appointment and flexible timing! Would visit again! Booked and appointment for…read moremy gf for her bday and she loves the whole hour of it!

I've been a client of Amina and couldn't be more satisfied. I bounced around for about two years…read morebefore finding Essence Spa. Very clean and inviting atmosphere! It is obvious that Amina is a professional and knows the human body like nobody else I've been to previously. Amina is always willing to work with you if a last minute appointment issue happens to come up. Like any other business, communication is key!!

Jenny's is absolutely amazing. It's a clean and professional salon…read more The front desk is polite and greet you as soon as you walk-in to check-in. I went to get my hair done by Erica, who is an amazing stylist. My hair color and extensions were perfect. Erica is great because she is clear and concise. She walks you through your extension process, with matching, putting them in, and more. She is very knowledgeable of her trade. I highly recommend Erica for your extension needs! As I observed the other stylists, you can tell they care about their clients and put effort into their work. Jenny's is high tier and I would recommend to anyone!

What a wonderful Salon, got me in same day my hair turned out beautiful......Laura was fabulousread more

The polish has dark streaks through it and looks terrible. The staff was friendly and kind but the…read moreend result was disappointing.

Went for a mani/pedi based off reviews and will not go back. Paid for an upgraded pedicure which…read morewas ok. My main problem was the gel manicure. I have been getting gel manicures for many years and never were they that thick. So thick that I had difficulty getting my contacts out that night. I don't think they cured properly and they were almost sticky when I was in the shower. They also gave me two "free" nail designs and I am not an artist but I could have done better! My husband said it looked like I had a bug painted on my nails. I did pay and did tip because that's who I am. The owner asked if everything was fine and I said yes - first because I didn't have the time to get them fixed as I needed to go to work and second because I was frustrated and wanted to leave. The next day I went to a different place to have the gel taken off and reapplied. They kept asking "what type of gel is this" because it was so thick. When I explained I had them done the day before they said oh no because they looked like they had been grown out for a week.

Wow! Top notch threading. There are so many places who have lost the art of threading, she is a…read morerare gem. She doesn't pull at your face and actually allows the thread to do its job. Her desire for perfection is evident as well. I've been searching for someone like her. Excited to have found this place. Thank you so much!

Wonderful service and great prices. Easy to schedule online! Huge fan, hidden gem. Located in the…read moresame plaza on Market Street in Lemoyne that the UPS Store is in. Go see her for great brows!

Shirley did my hair and makeup for my wedding and I could not have asked for anything more. Both my…read morehair and makeup were pure perfection for my special day. I would recommend Shirley to anybody!

Lacy and the owner were very nice. I ask for a trim and back stacked…read more I got FULL cut. My hair is shorter than it has been on ten years! Not what I wanted. Lacy tried but even the sides by my ears were two differs lengths. I will wait months to grow out now it will not be right until December and I will have to go to Phila to have it corrected. They are very nice.

Great experience! Highly recommend. Had a wonderful massage…read morewith Chuck! Perfect amount pressure, great communication making sure he hit all the right spots. Would definitely come back/recommend to others. And Alex at reception was great too! Seamless checkin, she was so sweet yet professional. Great spa!

I received a 3-month pass to Hand and Stone Massage as a Valentine's Day gift, and my experience…read morehas been nothing short of frustrating and disappointing. It's been a series of issues from the start, and I can confidently say I will never return. First, when I tried to schedule my first massage, the soonest appointment I could get was nearly a month out. I finally secured one for March 11th, only to have it cancelled last minute because the employee assigned to me had to leave early that day. After waiting almost a month for this, I still didn't get the service. The next available appointment was days later, but unfortunately, I was working and couldn't take it. This wasn't the first time I've encountered issues either--back in October, I received a birthday gift card, scheduled and confirmed my appointment via email and text, and when I arrived, they had no record of it. I had to show the front desk my confirmation just to prove it. As a registered nurse who spends most of her day on her feet, bending, lifting, and walking, I look forward to these moments to take care of my body. But Hand and Stone has made it impossible to do so. I've called multiple times requesting a refund, as I no longer want the pass or any services. I contacted the manager a week ago, but when she returned my call, I was working. I tried to call her back, left a message, and even sent an email--and have received no response. Today, I thought maybe I could finally schedule something and get this over with, but the first available appointment was April 24th. The employee even suggested I drive 45 minutes to their Lancaster location, which is utterly ridiculous. When I asked to speak to the manager again, I was told she was in a meeting and it would be 1-2 days before I heard back. This company has been incredibly inconvenient and unprofessional. I've been to other massage spas in the area, like Elements, Riah Spa, and Inertia, and none of them require booking a month in advance, nor have I ever experienced such poor customer service. At this point, I just want a refund and will never waste my time with Hand and Stone again. Do yourself a favor and avoid this place.