Pretty awful experience here. This place is cheap and dingy. My friend had booked this hostel through Booking.com, where it was advertised as having flexible cancellation; that's one of the reasons she picked the spot. Well she tried to cancel (family issues), at which point the owners put a hold on her credit card. I guess someplace in Sapharti's fine print there is conflicting info saying you can't cancel a reservation. They need to sort this out with their online booking partners. Bad advertising and bad business practice. Well, then when she got to the hostel (I arrived later), they didn't have our beds ready on time, she had to wait in the kitchen/dining area (THERE IS NO COMMON SPACE HERE OTHER THAN THE KITCHEN), and they forgot about her! Haha. Luckily by that time I showed up, and we got our beds. We went out, came back to the room, and someone had put their luggage on my friend's bed. The owner of the luggage returns and explains that she had put the luggage there because no one had made her bed/changed the sheets. We go to the guy at the front desk to ask him to put clean sheets on this girl's bed, and he proceeds to turn on the lights in the dorm (everyone is sleeping), and YELL at my friend! We were just trying to get this guy to do HIS JOB! Horrible customer service. Oh the breakfast sucks too. I'd never stay here again. read more