Not much changed since my review. Updating from 2 to 1 for the same thing. It's been months i didn't went here, and recently i decided to give a chance and try it again. Same thing happened again. Unbelievable. I asked for extra soy sauce in advance and when i got the bag there was only one soy sauce. I went back and said that I asked for extra ahead of time. They replied why you need many? So funny. I said i need 3. They gave me one more. So i laughed and went asked for soy sauce from front Panda Express place. Never coming back again. Actually WaBa grill is way better, now I am WaBa costumer instead. read more

Sarku Japan - Japanese Near Me - Ventura, California

Great place for Lunch, especially for those who works in the mall like myself. There is certain days where they are stingy with meats read more

Been getting this for years and the food quality has been the same! Its so good and freshly grilled in front of you along with the veggies. I had the chicken teriyaki plate with extra sauce. For those that love chicken get double meat but my plate was perfect for me! Added my own sriracha at home. Perfect evening meal. They accept tap now which is a plus for many who dont carry cash so that includes apple pay, google pay, and tap cards. Workers are nice and friendly. Big sign for calling out your order number. Will continue to come back here:) read more

Sarku Japan - Japanese Near Me - Ventura, California

Located on the second floor of the Pacific View mall, this is a convenient option for when I want Japanese fast food. I like that the food is cooked when ordered so that it is hot and fresh. It normally comes with rice but I prefer noodles so I would pay the surcharge for that. The chicken teriyaki was flavorful but a little bit too salty for me. I thought maybe it was the teriyaki sauce being too salty but that was not the case with the shrimp teriyaki, which I felt were a little bland, but nothing a little sriracha won't fix. The dumplings were crispy on the outside and the stuffing was flavorful, it really did not need the sauce packet at all. The California roll that came with the bento was decent. Overall it's a convenient option when wanting decent Japanese food. read more

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Awful food. No flavor. I used to come here years ago and it was decent but now it's just over priced and bland. We had the teriyaki shrimp and chicken , Chicken Bento box and teriyaki chicken roll.. all had little to no taste. Very disappointed. read more

they lying about their hours. I would suggest going elsewhere if you want food. They still have 30 minutes left and told me it's closed.

They have the Best chicken teriyaki I have ever had. The portions are big and the yum yum sauce is amazing. Would definitely recommend

Horrible couldnt even understand the cash register guy and I asked for rice and they gave me some damn noodles and never got a spring roll it is also over priced for the portion and I didn't even get no brocolli.Never coming back and don't even try to come cuz it's ass. read more

I got there at 7:45 PM (15 minutes before closing) and they said they were no longer taking orders even though it was only me and one other guy. Perhaps you should change your hours to 7:30 or 7:45 PM then since I went out of my way to get food only to be turned away before closing. read more

Do not get the spicy tuna roll. Not good and very overpriced. The dumplings are not worth it either at all. Just stick with the chicken or beef teriyaki. They have a good size portion and the meat is cooked fresh. Customer service is not very good. read more

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Typical mall food... My chicken bento box was good. However, no small salad as advertised on the menu board. Instead cooked veggies. Veggies are chopped so small that I believe I'm eating cooked broccoli slaw. The dumplings/pot stickers are nice. A very busy place at lunch. Not sure if school lets out at the time I arrived or just lets out for lunch. I'm guessing for the day. Staff is good. read more

The food looks good but it lacks taste it lacks seasonings. The rice they use for the sushi rolls is just plain. That rice should have some taste. a mixture of rice vinegar with mirin to season it. The food needs flavor. read more

Sarku Japan - looks great but flavorless. a bit expensive for a lackluster of flavor. - Japanese Near Me - Ventura, California

They need to figure out their lives!! Always super rude and disregard you. They close when they want. Many times they say it'll be closed at 8 and they are cleaned up and closed by 7:45. One instance we showed up to the parking lot to do a mobile order at 7:30. We tried for 15 minutes to order and it kept saying there was an issue. So we walked in at 7:45 to 7:50 and they said they closed the online Ordering at 7:30. They didn't listen when we said we were trying to get the deal at 7:30 and then they just kept saying that we were wrong. Another time I did a mobile order and the order went through, so I went to go pick it up at 7:45 and they were closed! I mention that I had an order for pick up and they said no that they couldn't do it. I was charged and they had cleaned everything up. I kept mentioning that I've had a mobile order and they told me that it was wrong in that there were no mobile orders to pick up. They didn't even stop and asked me what the numbers was or the fact that I was saying I was there to order. read more

When you order at the store, it says five bucks off when you download the app I download the app and they tell me there's nothing they can do and there is no five dollars off the order overall 0 out of 10 I am thank you so much read more

I gave this three stars because the people working there were very nice and patient but the food is not authentic Japanese food.

Finally my favorite food chicken teriyaki is back in business. I love this food chicken teriyaki over rice and veggies and the famous delicious yummy yummy sauce. The staff was great, everyone very careful. All of the employees were polite and thank you after they call your order. Am impressed very well train. Line might be crazy but am sure after eating it hot and fresh quality food pays off the long wait. Thanks you guys! Will be back soon read more

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Oh, how I LOVE hibachi and sushi! I could eat this everyday... Fo' real! =0) They have delicious food...and it's awesome having the chefs right there cooking hibachi style! Typically, you don't get this sort of thing unless you go to a Benny Hanna type restaurant... to get the delicious food without the show is great! Granted, I love Benny Hanna type restaurants but Sarku Japan is delivering the grub in the setting where people want there food quick. They totally deliver this to the customers. They know their demographic, that's for sure. :0) I'm baffled by the reviews giving Sarku a low rating. They're a 5 Star in my book. They're located in the Food Court in the Pacific View Mall and for a Food Court business they deliver more than the average business! So, try it yourself and make the determination yourself! Reviewed by Yvette Leilani Brownstone Ventura, CA The Chefs are all friendly and pretty funny too! :0) read more

Sarku Japan - Chicken & Shrimp Special--Only 6.99. Enough for two people! My daughter and I shared this! - Japanese Near Me - Ventura, California

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Never shop on an empty stomach. This is fast food at fast food prices at the mall. I am not 100% in love with Malls; but when one must go, one must still eat. I had vegetarian soba noodles for less than 4 bucks. The vegetables were tepan grilled right in front of me. There could have been more veggies but for the money It was pretty darn good. Mr. N had sushi, of course, which was not bad at all, and made fresh. read more

This place was really good the kids loved it our chief was really polite and I loved his portions definitely recommend this place 2 thumbs up read more

Sarku Japan - Awesome employee ! - Japanese Near Me - Ventura, California

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Ordered the Bento chicken teriyaki box. It comes with 3 dumplings, vegetables, 4 pieces of California sushi roll, a bed of steamed rice and the chicken teriyaki is on top. I also ordered a side of noodles. The noodles were ok. The dumplings were crispy. The chicken teriyaki was NOT sweet, which I personally didn't like. The sushi tasted like something you'd buy from a gas station (gross). The vegetables were not seasoned. I do not recommend this place. read more

Went in for lunch and ordered a chicken plate with veggies, noodles and vegetables. Everything was good until I took a bite of from the vegetable medley and a chip from a wooden spoon was found. I told my husband to go let the workers know so they are more careful because I was lucky that I was the one who got that spoonful and not my 3 year old who I was sharing with. The worker just looked at my husband and didn't care and just threw the wood chip in the trash and continued working. Not even sorry came out of the man's mouth or acknowledgement of the foreign item. Horrible experience. read more

Haven't been to many places in a while now. But this has always been one of my faves. At least in the Janns Mall in Thousand Oaks. Figured, how different can it really be? Well the food looked WAY better than it tasted. Gave us a bunch of rice(they didn't even give us the option of noodles like the one in TO). And it came with steamed veggies that tasted funny instead of salad. Overall, it was edible. But not what we were used to getting. Unfortunately, the customer service here isnt that great either. Not one person smiling. I'll say that I wontever come back to this one. But I'll definitely be going back to Thousand Oaks!! I miss this food lol read more

I have never been here physically but I get this door dashed to me regularly and the bento boxes are always fresh and delicious. This is really good food. read more

This place is awesome and delicious. Ordered takeout here multiple times and it's delicious and fresh and great quality! Highly recommend the sushi here and bento boxes. read more

The food is always hot and fresh. Their customer service is the best in the food court hands down! The employees are much more helpful and nice and willing to explain the items on the menu and assisting you in anything you need. 5/5 read more

Bomb chicken and veggies I swear I can't believe that they don't have 5 star there real friendly and respectful thank you to the staff and I'll be back again read more

Sarku Japan - Japanese Near Me - Ventura, California

Not a hint of Japan in this food. No favorite at all. Everything is over cooked. The picture reflects three bits and mixed around. Soy sauce didn't even save it. $11.30 wasted read more

This is my favorite place to stop by every time I'm in Ventura, this place never disappoints me I love teriyaki chicken with extra sauce yum!!! read more

Sarku Japan - Japanese Near Me - Ventura, California

I didn't start going to this place that often until my mom kept eating it and the big deciding factor of why this made it to three stars from a two stars in my book was my son actually asked for their chicken and rice. Anything other than burgers and fries is what I like to hear from my kid who is picky. They always rave about their chicken terriyaki, because that is what they're always giving the people walking by. Their chicken terriyaki in fact is really good, and the choices you have at a food court well, this place is probably a better choice if you're craving some rice. If you want to steer a way from the usual burgers, pizza, subs, fries, Sarku is the way to go. The only problem I have is instead of making me want their food while they're cooking it, it makes me not want to eat it. One I am not sure how sanitary their bucket full of meats is. But then again you don't know that from any place. I guess don't watch while they cook?! There was one day however watching from afar, they were cleaning the ceiling or lights on top of their stove while they were cooking. I am pretty sure that is not sanitary! So I will still go with my tip to always watch how they cook your food. After all, isn't that the point of a stove in front of the customers ?!?! Maybe you will get what I mean when you watch the cook, cook your food. Just watch, it's not as appealing as you would like to see from a place cooking in front of you. read more

Saw one of the workers popping another workers pimple on the face pretty disgusting That's how aids are spread read more

I had chicken tempura and it doesn't taste like tempura at all even the mixed veggies. They put sauce on top and it taste weird. Crappy Japanese fast food. Don't waste your money here. Go to Panda Express instead if you're in Pacific View mall and craving for Asian food. read more

Sarku Japan - Lol, chicken tempura! - Japanese Near Me - Ventura, California

STOP Do not eat here this is the worst Japanese food that I ever tasted in my life. the food is so bland and had no taste whatsoever. I had the teriyaki shrimp and chicken, the chicken was water boiled .....it was horrible i couldn't believe it. Save your money and eat somewhere eles!!!!! read more

The best teriyaki chicken you will ever have. Very flavorful and pops in your mouth. On a bed of white rice and vegetables with my beloved cabbage, which I always ask for extra cabbage! And I ask for a little side of the teriyaki sauce to pour on later. Eat it in the Mall Food court or take home. The price is pretty okay without a drink it comes to $6! The people that work there pretty friendly too. The food taste better when you eat with chopsticks instead of a fork, lol! read more

Sarku Japan - The best Flavorful Teriyaki chicken you will ever taste! On white rice/vegetables including my beloved cabbage!! - Japanese Near Me - Ventura, California

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The food is pretty good for the most part! My kids love it but I'm sure it helps that they get to go play right after! I do not like that fact that when you tell them you want to add noodles, they automatically take the rice away but still charge you extra for the noodles! If I say noodles, no rice, I'd understand no rice but they automatically assume I want one not the other! And when I asked about this, they said you have to ask half and half but you'll still get charged the same extra charge if you do all noodles no rice! And yes, sometimes the food is too greasy but for the most part, it is delicious, full of flavor and made in front of you! And for the sushi, it's not the greatest, okay for its price and it is done in front of you as well! read more

I am a fan of Sarku! I really love the noodles more than anything, could have more flavor but still good! Anyone this visit, I ordered extra meat since I was sharing with my daughter. I opened it and there was barely any meat at all! I looked at my receipt to see if I was charged for extra chicken and I was! So I took it back to ask if he gave me extra meat and he said yeah and tried showing how it is served! I was annoyed and I just said okay and walked away! I have been there countless times! I have ordered a regulator plate and have added meat so I know the difference! Unless every other cook is doing it wrong and giving too much and this is the one cook sticking to some insane way of scooping the chicken! The chicken was dry and the veggies were over cooked! I just hope this isn't going to be a continuing problem! I do like it here and would love for this experience not to be repeated! read more

Sarku Japan - Teriyaki Chicken Plate with "extra chicken" - Japanese Near Me - Ventura, California

This place was fantastic before covid..Now, going back, they're not nearly as good. Chicken is dry. They don't give you nearly as much. Barely any sauce when they used to give extra. If you want better asian food just go to the poke place across the food court from them. Same stuff. Better taste and cheaper prices. Really let down by dinner tonight. read more

Food tasted so gross. Customer service was horrible as well. Javier was very rude during my visit. He had a moody face the whole time and seemed bothered every time some one asked a question he answered in a bothered way every time. Won't be going there again. He was also on his phone. Like they always say if you don't like working there doing work there at all!!! So annoying read more

Sarku Japan - Japanese Near Me - Ventura, California

Favoritism shown by workers giving certain people larger portions than others of the greasy meat they use, overcharging for items not ordered. read more

Food is good, but I literally was served like 4 pieces of beef. Really? I'm not sure if that is the way it is for everyone or not, but that is ridiculous. If they served a more appropriate amount of meat I'd go back but based on my bad experience I won't. read more

Every time I would come to California with my husband we would come here to eat, and it was really good and the prices were excellent ! but today after soo long we came, we were so excited!! and we got here and it sucked they raised the prices and they serve so little and I didn't like the taste the guy the attended us was rude to us ! And I would never ever come back! read more