no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Brad gave excuses to come back with the part for repair and doesn't return. Not answering or…read morecalling back. He is unreliable and not someone to be trusted.

Lorenzo did a great job fixing our dryer. He went above and beyond in fixing the issue as well as…read morecleaning out the dryer and replacing worn rollers without charging extra. He took time to explain what happened and how to prevent it form happening in the future. I would highly recommend him.

All around, respectful man on time, very thorough, took out time to explain what was going on with…read moremy unit. Price was reasonable, and I also like the fact that he calls you to confirm the appointment when in route and upon his arrival, which I think is great, especially for seniors and single moms.

I called this morning for someone to come out to the house. They returned the call, which is why…read moreone star is rewarded. I was explaining my situation with a downed fridge and oven. I was asked a question and before I could answer, the call was dropped. At least, I thought it was dropped. I immediately called back indicating the dropped call asking for a call back. It is now the evening with no call back and my thinking it was dropped call gone. I must have been hung up on. I cannot give a good review with that reaction to two down appliances and me looking for someone to repair them.

I chose this company based on reviews and it was definitely the right choice. My old washer stopped…read morespinning so I left a message and Mike was very prompt it coming out. In fact, he had a cancellation so he came RIGHT out. He diagnosed the problem after only a couple minutes and had the part on his truck. Less than a half hour and I was back to doing laundry again. I thought the price was fair for a house call. I have Mikes business card. I hope I never need it again, but I wouldn't hesitate to call should the need arise.

Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

Highly Recommended!!! Called "The Maintenance Guy" on a…read moreThursday for a leak in my kitchen ceiling, Lorenzo was out that Saturday morning and replaced the drain in my upstairs shower through a cut out access hole in my kitchen ceiling which he then re-drywalled and mudded over. Very clean and respectable work! Had all this done within 3 hours and only charged 400$!!! Could not be happier to give this man our work! Will use him in the future if needed!!!

Highly recommend! He fixed our dishwasher and toilet. Very reasonably priced. We will be using him…read moreagain when needed.

I had a problem with a Whirlpool refrigerator that was 6 months past the one year warranty. Called…read moreWhirlpool and explained problem in detail and Whirlpool associate said it would qualify for a " special project" ( which translates to me as a known problem )and set up a service call. Appliance Repair confirmed a service ticket was generated. Received a text from AR confirming date. Technician called day of repair and advised when he would arrive within the given visit time window. Now to the 5 star rating. Opened fridge door and immediately advised me problem was not eligible for the " program" and read his service ticket and my comments were there word for word. Whirlpool associate should have known that. He continued to describe why the problem existed and said that it shouldn't occur this early into ownership of fridge and he would contact Whirlpool and explain problem. Which he did resulting in repair the next day that Whirlpool covered. When is the last time someone went out of his way and go the extra mile? in this day and age probably not in recent memory. But this man did and his effort was greatly appreciated. If this is any indication, and it probably is, of how they take care of a customer than I highly recommend them for any appliance problem you might have.

The so-called technician who came out to do a simple replacement on my mom's refrigerator door not…read moreonly didn't replace the door but was very smug and unfriendly to my mom. He was being paid by Whirlpool for the labor to do the door replacement. He claimed there wasn't enough clearance to replace the door yet the existing door cleared fine. When I called the tech to question him on why he lied about the clearance and why he didn't finish the job he was very defensive and complained that I'm bothering him on his personal time. He had no regard for my lost time in having to follow up on this simple job and he wound up hanging up on me. I replaced the door myself in minutes with no issues at all. I am also contacting Whirlpool corporate to lodge a complaint with the way this was handled. Whirlpool needs to know the type of companies that are representing them. This company should not be one of them.

Knew exactly the part my washer needed and saved me hundreds by helping to repair rather than…read morereplace. Local, knowledgable, helpful. Highly recommend!

Requested service online and was responded to quickly and given an appointment for the next day…read more Brian diagnosed the problem and suggested we might want to consider a purchase of a new washer rather than to put the money into a 7 year old appliance. He suggested a quality replacement brand we had never heard of but were able to quickly find. Bought it and love it! A&E was suggested to us by a neighbor who had used their services for 15 years!

On November 18, 2022, a service technician from Macomb Appliance Repair was dispatched to my home…read moreregarding the need for repair of two appliances, a wall oven and dishwasher, and a trash disposal plumbing appliance. The services that were "performed" by technician Ryan were subpar and did not result in the repair of any of the three appliances. I attempted to contact Macomb Appliance Repair by phone on multiple occasions to express my dissatisfaction and asked to have a different technician come to my home. I spoke with Chris who informed me that there was not another technician who could come to my area and I expressed dissatisfaction with this response. Chris then assured me that he would come out himself, but was a no-show on three different occasions. These are the issues I needed repaired and none of them were adequately handled: 1. Trash disposal I explained to Ryan that operation of the appliance did not pulverize the food nor wash it away. Ryan asked for ice cubes that he could use to test the operation of the disposal. The ice was crushed and moved through the drainpipe and therefore he deemed the disposal to be in working order. However, it was not at all repaired. The disposal problem continued until I paid another contractor to replace it with a new unit. 2. Wall oven The problem with the wall oven was that a code, F7, would be displayed and the oven beeped over and over until I hit reset. looked at the display pad and opened it to show the control panel. He stated that the button was sticking, cleared the F7, and declared that the problem was resolved. Once again, the appliance was not repaired. Since that time, the oven continues to show code F7 and beeps arbitrarily until it is reset. There are times when the beeping is unrelenting and can only be stopped when the oven door is left open. At this point the oven is inoperable 3. Dishwasher The reason for the repair was because the appliance was leaking. Ryan attempted to repair the leak, however the leaking was not fixed and resulted in a huge leak all over the kitchen floor. Additionally, Ryan detached a hose between the sink and dishwasher; unaware of this, I continued using the sink. After a few days I happened to go into the basement and discovered water was pouring through the floor and flooding the basement, resulting in significant cleanup and repair costs well beyond what I paid to Macomb Appliance. I had to purchase a new dishwasher to replace the leaky one. On the date of service, I wrote a check to Macomb Appliance Repair in the amount of $544.95. I admit that I should not have written the check to Macomb Appliance Repair on that day but I was led to believe the appliances were in working condition. I was naïve and too trusting. The check was promptly cashed. I was under the impression at that time that the dishwasher and oven were in working order. They were not. Since then I made multiple attempts to contact Macomb Appliance Repair. I was promised by an employee named Chris that he would come out to look at this. When he did not I made a phone call asking why he did not show up. He told me that he was very busy and couldn't make it to my home. He promised to come another day but did not, and dodged my subsequent attempts to set up a repair time. I paid $544.95 for nothing. No appliances were repaired and I ultimately replaced two of the three myself. This is unacceptable and at this point I expect a full refund. I attempted to call once again today and the call went to voicemail. However, the recorded message indicated the mailbox was full and could not accept any new messages. So much for that! I am disgusted by lack of response I've had from Macomb Appliance Repair. I beg any potential customer to avoid contacting this business.

Avoid this place at all costs…read more 1) Service call is $120 where others are less 2) Gouges for repair - wanted to charge $475 to replace a control board on top of the$120 for service call. Called GE direct after bitching to them about this repair place. Tech said that the total cost for the entire repair would have been $275 with service call. 3) I was promised a phone call to discuss the issue within 2 days after making the call. A week has passed and no return call Seedy place, shoddy service, over-charging for parts and repair. I guess the owner needs to charge a lot for first time dealing with him, as I am sure he does not get a lot of repeat business.