On November 18, 2022, a service technician from Macomb Appliance Repair was dispatched to my home regarding the need for repair of two appliances, a wall oven and dishwasher, and a trash disposal plumbing appliance. The services that were "performed" by technician Ryan were subpar and did not result in the repair of any of the three appliances. I attempted to contact Macomb Appliance Repair by phone on multiple occasions to express my dissatisfaction and asked to have a different technician come to my home. I spoke with Chris who informed me that there was not another technician who could come to my area and I expressed dissatisfaction with this response. Chris then assured me that he would come out himself, but was a no-show on three different occasions. These are the issues I needed repaired and none of them were adequately handled: 1. Trash disposal I explained to Ryan that operation of the appliance did not pulverize the food nor wash it away. Ryan asked for ice cubes that he could use to test the operation of the disposal. The ice was crushed and moved through the drainpipe and therefore he deemed the disposal to be in working order. However, it was not at all repaired. The disposal problem continued until I paid another contractor to replace it with a new unit. 2. Wall oven The problem with the wall oven was that a code, F7, would be displayed and the oven beeped over and over until I hit reset. looked at the display pad and opened it to show the control panel. He stated that the button was sticking, cleared the F7, and declared that the problem was resolved. Once again, the appliance was not repaired. Since that time, the oven continues to show code F7 and beeps arbitrarily until it is reset. There are times when the beeping is unrelenting and can only be stopped when the oven door is left open. At this point the oven is inoperable 3. Dishwasher The reason for the repair was because the appliance was leaking. Ryan attempted to repair the leak, however the leaking was not fixed and resulted in a huge leak all over the kitchen floor. Additionally, Ryan detached a hose between the sink and dishwasher; unaware of this, I continued using the sink. After a few days I happened to go into the basement and discovered water was pouring through the floor and flooding the basement, resulting in significant cleanup and repair costs well beyond what I paid to Macomb Appliance. I had to purchase a new dishwasher to replace the leaky one. On the date of service, I wrote a check to Macomb Appliance Repair in the amount of $544.95. I admit that I should not have written the check to Macomb Appliance Repair on that day but I was led to believe the appliances were in working condition. I was naïve and too trusting. The check was promptly cashed. I was under the impression at that time that the dishwasher and oven were in working order. They were not. Since then I made multiple attempts to contact Macomb Appliance Repair. I was promised by an employee named Chris that he would come out to look at this. When he did not I made a phone call asking why he did not show up. He told me that he was very busy and couldn't make it to my home. He promised to come another day but did not, and dodged my subsequent attempts to set up a repair time. I paid $544.95 for nothing. No appliances were repaired and I ultimately replaced two of the three myself. This is unacceptable and at this point I expect a full refund. I attempted to call once again today and the call went to voicemail. However, the recorded message indicated the mailbox was full and could not accept any new messages. So much for that! I am disgusted by lack of response I've had from Macomb Appliance Repair. I beg any potential customer to avoid contacting this business. read more

Avoid this place at all costs. 1) Service call is $120 where others are less 2) Gouges for repair - wanted to charge $475 to replace a control board on top of the$120 for service call. Called GE direct after bitching to them about this repair place. Tech said that the total cost for the entire repair would have been $275 with service call. 3) I was promised a phone call to discuss the issue within 2 days after making the call. A week has passed and no return call Seedy place, shoddy service, over-charging for parts and repair. I guess the owner needs to charge a lot for first time dealing with him, as I am sure he does not get a lot of repeat business. read more

A terrible company to deal with! We had a five-year-old GE dishwasher that went on the blink. After repeated telephone calls (eleven), text messages (four), three months and $308.95 later, it's still not fixed. The "owner" is unresponsive. Once, after making an appointment, he forgot to schedule his technician. This after taking yet another day off work waiting for him. Then when it was re-scheduled, he forgot to tell the tech what part was needed...another half day of work missed. You can't leave a message because their voicemail box is full. The last time we spoke he said "We haven't forgot about you". Well, it would be very hard to forget about Macomb Appliance Repair. Just a terrible company to deal with! read more

About two months ago. My stove broke . By the end and $350 later the stove was still broke . Second repair guy that came out was the better of the two . The first guy was sane as the first . He forgot to ground the new wire in back or stove. Found he didn't ground the new wires from the electrician I hired . I will never use their company ever again . read more

called for service, due to incorrect diagnosis by an employee that quit while we were in the process of repair. Wrong parts ordered..I was charged a service call if $99.00, and told its not worth the cost of the repair. Now 12 days with no washer i have to start the process over! I should have just bought a new one for the hassle! read more

Save time, money and grief! Absolute terrible experience going with macomb appliance repair! Go with someone who has competent technicians and proper equipment to trouble shoot and repair your appliance. Multiple business names and addresses. Make sure that you google this company. Tons of complaints! You've been warned! read more

Macomb Appliance Repair - Appliances & Repair Near Me - Macomb, Michigan

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Tech was very pleasant, assessed the situation gave me a quote and did the work. Would highly recommend this company. Asking about pricing in your survey is tough to answer, any money spent on repairs is always money you don't want to spend. The best part was within 3 hours of my call a tech was on site and had completed the repair. Others that I called wanted to schedule me 3 weeks out. My appliance was a refrigerator, 3 weeks wasn't gonna cut it. All in all a good value. read more

Macomb Appliance Repair - Appliances & Repair Near Me - Macomb, Michigan

They would not honor their 90 day warranty. Stated my wife had to diagnose the problem with freezer door, which was the reason for the requested service. They want to charge for a new call all over again. No thank you . Wasted my time and money. read more

We got lucky with this company! Never called an appliance repair person before. I tried a few in 'the book' and they couldn't make it out for a few days. "Chris" from Macomb Appliance Repair (MAP) told me he could be out the next day. GREAT! Chris got to our home on the early-side as requested (thank you!) and was quick and efficient. He had the part needed and fixed our dryer fast. On top of it all, he provided guidance for the future to help keep our dryer running good and not break down again. Thank you for that. It was all worth the price. We will call MAP again for future repair jobs. read more

Chris Grace who owns Macomb Appliance Repair and Graces Authorized Appliance Repair is a unethical scammer. He quoted 1 price over the phone and then claimed that he misunderstood me when he arrived and started raising his prices. He also realized that I was working with insurance money so he went from $250 to $850 stating that it was not my money anyway! I believe he tried to rip me off even more because I am female. Do not use these companies. read more

I called macomb appliance repair to come out after a storm we had and we lost power. When our power came back on our dishwasher would not work. I was worried we would have to buy a new one and really couldn't afford it right now. The gentleman came over and fixed it that same day. He had the part in his van. Dishwasher works great. Thank you For saving us from buying a new one! Definitely recommend Macomb Appliance Repair! read more

Had the technician out to fix my washer. He arrived when he said he would, did a great job and was a pleasure to have in my house. I'm thankful I didn't need to purchase a new washer. The price was fair and his professional manner was much welcome. I would recommend Macomb Appliance Repair to all. read more