I am beyond please with the service Dave provided today on my stove. He diagnosed and fixed the…read moreproblem in under 20 mins. Super nice and professional guy. I HIGHLY recommend this company and the knowledgeable service tech who work there.

The owner (as he announced himeslf to me) made the service call for my stove himself (a couple few…read morelate expected to say the least). He was very nice and respectful when he finally showed up. However, the service was never rendered. It was fine because he said he that he would reach out to someone the could provide the service that was needed (and this didn't materialized either because I never heard from this so-called different repairman.) I can't fault "Americare Appliance Reair" for that (I don't think?) What I can fault is him for allowing me to pay him to simply reverse my dryer door (while he was already at my place.) A task that seemed quite simple to do, it although also seemed to stumped is personal abilities. After awhile he said that he needed to get a different bracket from his shop and that he would be by my place early in the morning to finish the job. He answered one phone call from me in the morning but never showed up to finish reversing the door (while he left all of the parts scattered about.) He would not answer or returned any more calls (not even before I submitted the review.) I sent several (friendly) courteous messages (during this time) but to no avail. I waited numerous weeks before submitting my review of this small business owner (to give him the "benefit of the doubt" to make himself whole.) I finally realized the he didn't know what he was doing when I googled my dryer's model number (and watched the video on YouTube. Everything that he needed to do for the job was actually provided on the dryer. He didn't need to get a different bracket at all. He just didn't he know what he was doing for all intents and purposes. I watched the video and troubleshooted the rest for myself. He really should feel bad and should mail my money back to me? I sure he that understands that is was wrong and that you all dailed into these reviews... good luck to you all.

Ordered exactly what I wanted, (even when I changed my mind), communicated through the whole…read moreprocess. My tiny kitchen and narrow doorways made for a difficult delivery, but they were very careful and respectful of my home. My old waterline to frig had a bad spot, they came back and repaired/replaced as needed so it is 100%. Dishwasher, stove, micro and frig all delivered in excellent condition, arrived and installed when they said they would, cleaned up packaging and put my old appliances in the garage for me. All that and it was very reasonably priced- maybe even better than all the big stores.

Marty is a force to recon with. We get a kick out of him…read more The best way to describe him is a combination, Archie Bunker meets Oscar the Grouch. He has gotten the job done in the past just as he did, today. Thanks, Marty!

Very knowledgeable of the stove. Steve was thorough. and friendly!…read more He called and was very prompt! Thank you

It is a rip off. I was charged $600+ to replace two parts on my washing machine, a 6 foot hose and…read morethe rubber part on the washer door, both would have cost $130 if I was able to replace them myself. Would not use this company again and do not recommend it!

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I heard long ago that an old trick is to gain your trust by pointing at rust at the bottom of the…read moreheat exchanger and frighten you into believing that it's leaking carbon monoxide and that your family will die tonight. Kreitz played that game right to the letter. What's actually occurring is (according to three trusted sources) that your A/C got low on freon, this causes water to condense and freeze. When the freon is fixed, the ice melts, which causes a little rust, and it's all perfectly harmless. He also needed a week to replace my furnace (it was 40 years old). I looked up his business address on Google Maps/Street View (try it). I tried repeatedly for four days to speak to someone about cancelling my appointment but could never get anyone to answer the phone. Worst of all, the old man's son was tagging along, so he's being taught this scheme. If we hadn't had to wait so long, or if he would have just loaned us a small space heater to get us through the cold nights, we might have had Kreitz do the job. Instead, I went to Home Depot to buy a heater. While I was there, a contractor happened to ask me as I was walking by, "Would you like a quote on a furnace?" Instead of a one-man home-based operation, I dealt with a large professional state-wide organization. The whole thing was over in less than 48 hours and on a Saturday. I paid more there. But the fact is I need reliable, long-term support and satisfaction for decades to come, not a lowball price. And a reliable furnace. And they gave me a very nice Nest thermostat.

Need to sell parts over the counter. Not everyone needs a technician when you're a technician.read more

I had scheduling issues and gave 3 stars. Since I received a phone call asking what the issue was…read more The very nice lady helped rescue sooner to complete repair and offered me a discount fir my inconvenience. Thanks so much.