He's a life saver. My washer died on me on Sunday night. Right in the middle of a load of laundry…read more I called on Monday and had Derrick out within 3 hours. He fixed the washer's problem and another I didn't know about but got it working better than it ever had been. If anyone needs a quality trustworthy appliance repairman there's no one better to call.

From the owner: Derricks Affordable In Home Appliance Repair LLC is your trusted partner for all your appliance…read morerepair needs in Eastpointe, MI. From Ovens, washers and dryers to refrigerators and freezers, we offer expert repairs at affordable prices. We have over 30 years experience in servicing all appliance makes and models. We pride ourselves on our commitment to customer satisfaction and strive to provide quality repairs at competitive prices. We'll diagnose the problem, repair it using quality parts, and ensure your dryer is running smoothly again. Our team can repair a wide range of issues, including motor problems, control board failures, and leaking hoses. Whether it's your refrigerator, washer, dryer, or oven, our experienced technicians are equipped to handle it all. Don't let a malfunctioning appliance disrupt your daily routine—contact us today for quick and expert repairs!

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

I stopped in after hearing there were new owners and I'm glad I did. The place felt a lot more put…read moretogether than I expected and everyone I talked to was friendly and honest with me. They answered my questions, explained the warranty clearly, and didn't make me feel rushed or pressured. I was really impressed with the selection they had to choose from. The stove I got was clean, affordable, and the delivery went smoothly. You can tell they're really trying to turn things around. I'll definitely be back.

Don't waste your time trying to work through issues with them. They sound nice on the phone but…read morethere is no follow through or if they do it's not what was agreed on. Had two issues that were their fault and one took two weeks to resolve and the other I'm still waiting on a refund that's been promised and I have a text showing the promise. I offered to clean the slate since they couldn't resolve the issues (give me my money back, you get your machines back) but they wouldn't. They just keep making you call back a hundred times to try to resolve problems that they caused. They replaced the washer & dryer with another set after a couple weeks but it also had some cosmetic damage. I was too worn out to keep fighting them on it. The invoice says Cass Appliance so they business under multiple names.

Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

Do not call!! Wish I would've read reviews before calling. $300 and he DID NOT FIX my dryer!! Not…read moreeven worth the one star I had to click to post my review

Told me my washing machine and dishwasher were not worth fixing because they were more than 10…read moreyears old. Made no attempt to find out why my appliances weren't working. Wouldn't answer any of my questions, said he was in a hurry and didn't have time. Was in my home for less than 15 minutes. Repeatedly told me I owed him $90.00.

Nick has repaired my dryer for me twice now. Very friendly, and communicates well on the day of the…read morerepair. However, the second repair on my dryer failed within 4 days. Since Nick offers a 30 day guarantee on his work, I reached out to let him know that the same problem was happening again. That was this past Sunday. I was told that he would either be over to look, or that he would send someone else. Followed up on Monday, Tuesday and again on Wednesday when I was finally told "he is 3 days behind on work" and that he would get here ASAP. It is now Friday and I haven't gotten word. Very disappointed, as the weather no longer permits me to hang dry most days, and this was supposed to be a guaranteed repair. It looks to be time for a new dryer and a new repair man.

From the owner: Family owned. Over 35 years in business. Satisfaction guaranteed read more

Lorenzo did a great job fixing our dryer. He went above and beyond in fixing the issue as well as…read morecleaning out the dryer and replacing worn rollers without charging extra. He took time to explain what happened and how to prevent it form happening in the future. I would highly recommend him.

All around, respectful man on time, very thorough, took out time to explain what was going on with…read moremy unit. Price was reasonable, and I also like the fact that he calls you to confirm the appointment when in route and upon his arrival, which I think is great, especially for seniors and single moms.

Jerry, thanks again for your expert advice this morning (Saturday)! I was sure I needed a new…read more timer motor for my GE dryer, but you knew from experience that my problem was much easier and cheaper to fix--a cracked knob that was rotating on the spindle but not actuating the timer. You were right, of course. The dryer is working again and my wife is happy. (Jerry is very good at explaining technical information in a way that's easy for most people to understand. He could be a YouTube star.)

From the owner: We are a local business providing our customers with high-quality service for appliance parts for…read moreall appliance brands - GE, Maytag, Kenmore, Frigidaire, and more. If you're looking for a new or OEM part for a refrigerator, range, washer, dryer, or dishwasher.

This is a very good local appliance store. They have a large selection of appliances, from high end…read moreto low end, from many different brands at good prices. Our salesman, Jake, spent a lot of time with us as we looked for a new refrigerator. We had already researched models online but being able to touch and explore them in person made us feel more confident in our choice. Another plus is that Sargent has its own crews (vs. contractors) to install and uninstall appliances. We had heard horror stories of contracted, big box store crews refusing to haul away refrigerators so a store with its own crews made us feel more secure.

I ordered some appliances from another store (big mistake). They messed up the order. Went…read moreonline--found Sargent (I live near Ann Arbor). Here's what I did find at Sargent......they have a pretty extensive in stock inventory---whih is what I needed since the workers were already at my house doing a kitchen remodel. I selected another cooktop--and got it at a great price. Got home with the cooktop and it didn't fit the opening.....called back to Sargent. John (at the Clinton store and one of the owners) got me a different cooktop (that does fit) and made it right.....right then and right there. I cannot say enough about this company--EXCEPT---now I know where I will START when I need another appliance in the future. These people are TERRIFIC to work with. I NEVER write reviews, but wanted to let anyone who reads this know they are dealing with a great company--and you get the service and attention you want and need when you are making important appliance decisions. THEY ARE GREAT!!!!!