My husband and I, along with our two young kids, live nearby and stopped in to see if there were…read moreany dinner openings within the next hour. The hostess told us yes, took down my name and phone number, and told us to come back at the allotted time. We returned exactly on time -- I even showed her the waitlist text that had been sent exactly an hour earlier -- only to be told she had marked us as a "no-show" and given away our table.
What made the situation even more frustrating was that she acted as though this was somehow our fault, when clearly it was her mistake. Why take down a customer's name and phone number if you're not going to use it? A simple phone call or text asking if we were still coming could have avoided the entire issue.
Because of her error, we then had to wait another 30-40 minutes for an outdoor table, which she recommended because we had our kids with us. During that entire time, not a single manager came over to apologize, acknowledge the mistake, offer empathy, or even offer water or drinks while we waited. The lack of hospitality was honestly shocking.
Once we were finally seated, we immediately ordered because our kids were starving. Still, nobody thanked us for waiting or apologized for the inconvenience. Instead, our waitress repeatedly told my son to stop touching the table lamp and kept asking if he was "a good boy," which felt unnecessary and uncomfortable.
To make matters worse, the table next to us was smoking cigars directly beside us and blowing smoke in our direction while we were eating with our children. No staff member offered to move us or politely ask the guests to be considerate.
The food itself was mediocre at best and extremely overpriced. After we had already been sitting and eating for over 20 minutes, someone finally brought coloring supplies for the kids -- far too late to even matter. Again, still no manager, no apology, and no attempt whatsoever to make up for the experience, not even a small dessert or gesture of goodwill.
Overall, the service was rude and disorganized, the food was mid, and the atmosphere felt entitled and obnoxious. We will absolutely not be returning, and unfortunately we'll be telling our local friends and neighbors not to bother either.
