Extremely Disappointing and Uncomfortable Experience…read more
I visited this business three times, located near 99th & Greenway in Sun City,AZ, and unfortunately, each visit was progressively worse. I kept returning because I wanted to make sure my concerns from the previous visits weren't simply misunderstandings on my behalf. After my third experience, I was sure that something was seriously wrong with the way I was being treated. Staff even whispered to me about the maltreatment that the owner displayed to me.
Sabrina, the owner, was extremely rude, abrupt, and dismissive toward me - when I asked reasonable questions about my service. The overall interaction left me feeling disrespected, unwelcome, and deeply uncomfortable. At this point, I do not have to question that racial bias played a role in how I was treated.
There were also basic aspects of the service that were not properly attended to. On multiple occasions, the cotton was never removed from between my toes, I was left sitting with my feet in cold water after dozing off in the pedicure chair, and not once did Sabrina ever check on me to ensure my toes were completely dry. When I brought concerns up, her responses were rude and abrupt, not at all resembling an owner of a business, or a professional.
After the third visit, I had reached my limit and expressed exactly how unacceptable I felt the treatment was. I told Sabrina that the money I pay is green, just the same as anyone else's. I told the owner that I shouldn't have to wonder whether I'm being treated differently because of the color of my skin when I'm supporting her business, simply paying for a service.
This experience was appalling, disrespectful, and completely unacceptable. ALL customers deserve to be treated with dignity, courtesy, and professionalism--regardless of who they are or what they look like. It's 2026. Get with the times.
Hakuna Matata--but unfortunately, there was absolutely no peace of mind here. I will not be returning and as a highly respected and very well known member of the community I will surely discourage others from patronizing this classless place.