1. Santos Home Services

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    Sandy Springs, GA

    Santos Home Services

    5.0 (1 review)
    Open • Open 24 hours

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    11 months ago

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    Bertolli Floors - Refinished original 1952 living room hardwood flooring in Bona commercial water based finish in matte finish, natural, no stain

    Bertolli Floors

    (40 reviews)

    I have used Bertolli 3 times now, and I am amazed at their work. I recently refinished the original…read morehardwoods in my 1952 historic home, and my carpenter thought I installed new hardwoods they looked so good. After the floors were refinished, my movers severely damaged them by dragging a jukebox with a broken leg across a 5 foot area. I literally cried, and called Bruno back with little hope. His team was able to perform an undetectable spot repair on the damaged section of the floor. It is literally perfect, because the damage is in front of a wall of windows, which hides nothing. The photos speak for themselves. I chose the Bona commercial water based finish, which is a specialty finish for durability, since I have a dog. I went with the matte finish for better durability to hide my dog's wear and tear. This is the second home I used Bertolli's services, and I highly recommend them!

    I posted a floor repair job on Angi's List and Bruno responded to me right away. He came out to…read morelook at my project the next day (last Friday) and the job was completed today (the following Wednesday). He was able to match my hardwood floor almost perfectly. His workers came in this morning, on time, and ready to get the job done. Once it was done they cleaned up and left me a floor that looks like it was never pulled up to jack hammer through the slab to fix a plumbing leak. I would not hesitate to call Bertolli Floors if I, or anyone I know needs flooring.

    Into the Woods Flooring and Restoration

    Into the Woods Flooring and Restoration

    (104 reviews)

    I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

    Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

    Santos Home Services - tiling - Updated October 2026

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