1. JM Floors

    1. JM Floors

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    Lawrenceville, GA

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    JM Floors

    4.4 (5 reviews)
    Closed 8:00 am - 5:00 pm

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    Britt's Home Furnishings

    Britt's Home Furnishings

    2.9
    (25 reviews)
    $$

    My family and I have supported Britt's for years; we used them for several high-end appliances,…read morecarpet, hardwood for two houses over the last twenty years. We are now selling our house and moving once again, we will not use Britts after out last experience. Britts installed hardwood throughout the main floor, approx. 11K 7 years ago, they caused a lot of damage to walls and even the front of our stainless-steel fridge when they tilted it to move it. Getting a response from anyone was a challenge, they kept referring me back to the Britt family member who handled our remodel, we never got it resolved. The new KitchenAid cooktop they delivered had a very clouded appearance to it. This time they just casually told us to contact KitchenAid, not them to have a new one ordered and then call them to reinstall. Really? No responsibility on their part to make the calls, order a new one, make arrangements to get it resolved? We had no shouting matches or arguments with them just have quietly taken our business elsewhere and will again as we remodel our new home and prepare this one for sale. I know our business is probably a drop in the bucket for Britt's - they very much made us feel that way - although we saved for quite a while to do all of our remodels, but supporting small, local businesses has to work both ways. They also have to care about the big and small customers (in total we have spent about 75K with them) and appreciate the loyalty that repeat business represents. Onward and upward, we will find another small business to support :-)

    I called and spoke to Maria DeLeon about wood flooring and I wanted something that would match what…read moreI had Purchased previously The first thing she did after I sent a picture was to tell me that what I had wasn't hard wood. That was strike 1. I took a sample of the hard wood to her and she told me she couldn't get it. That was strike 2 - because another salesperson at the store looked at it and told me he could get it and asked if I could leave the sample. I did leave it, Maria quoted the price for me as hard wood and I paid for it. When the flooring arrived, it was wasn't hard wood and Maria had insisted that was what I had paid for -strike 3. Even the installers looked at each other and knew I had been taken advantage of. I will never recommend or deal with her or the company again as long as she is there,

    JM Floors - flooring - Updated July 2026

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