1. Marquis Floors

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Lilburn, GA

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Marquis Floors

4.0 (8 reviews)
Open • 9:00 am - 5:00 pm

Services - Marquis Floors

Carpet installation

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Ask the Community - Marquis Floors

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Flooring Atlanta

Flooring Atlanta

(32 reviews)

Fernando and his team recently installed wood flooring for me and did a wonderful job. They were…read morevery professional, prompt and respectful. They stained the new as well as the existing flooring a beautiful walnut brown and no one can tell which is the old and which is new. They were very patient and answered all of my questions no matter how small. Fernando is a great project manager and I highly recommend him. 1300 sq feet, 2-1/4 x 3/4 red oak hardwood, 5 days (9-5pm) The first picture is showing the previous wood and sub flooring. The second picture is the same area finished.

I am only giving this company a 1 star review. Many issues here. They lumped all 3 rooms together…read moreon the estimated order. When purchasing the flooring 3 months later, I removed a room but was still charged for all 3. This was brought to my attention on the day of installation. The worst issue is the floor sample I saw in the showroom is NOT the same floor as installed. I was told by the Store Manager that "you cannot go by the sample". If that's the case, why would I purchase the floor? Everyone who came by or I showed pictures of the floor agreed that the floor was extremely darker than the sample. I was given a verbal offer to "swap out the floor from the same manufacturer" by the Store Manager who ghosted me with phone calls, texts, and in store visits. Avoid much? Very professional....said no one ever! Now let's get to the refund issue. Since I was erroneously charged for 3 rooms and specifically stated I only wanted 2 rooms of flooring, after numerous calls with everyone I could reach out to, it took this company 4 months to finally give me a credit of $663 and change, which at this point, the tax was not included in the refund. I thought using this company would help our community instead of using big companies, i.e., Home Depot or Lowe's. Lesson learned the hard way. Always go with the bigger companies. They want to please their customers. To date, the Store Manager's option "to swap out the floors" has not been followed through. I've asked twice since being refunded and all I hear is radio silence. So you cannot count on anyone's word. Another lesson learned the hard way. Not everyone is going to be honest. Word of advice, do not use this company. They only post the "good reviews". On a positive note, Tiago and Jacques, the installer, were phenomenal!

Marquis Floors - carpeting - Updated October 2026

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