My mom loves her beautiful apartment in assisted living. The staff are kind, helpful, and…read moreresponsive. Her room has a lovely view and the food is excellent. The dining room and bar are bright and cheery and decorated for every holiday. The facility is very clean, modern, easy to navigate, and is relatively small so it feels more intimate. Her room and laundry are cleaned weekly. The reception staff is welcoming and maintenance responds promptly to any concerns. The med team is great, very proactive in reaching out with any concerns. I am happy knowing my mom is in a warm, caring, clean, and safe place.

Workers are dedicated but nit enough staff in hand for what they promised. The billing dept is very…read moreunorganized. I am a bookkeeper and we have a discrepancy of about 600 dollars after they made a correction of 17k for my parents. And they would have done that unless I made them aware. I have contacted the state and they are investigating the situation and it looks like they could get audited

The care our relative got was excellent. Very warm and caring nursing team. They accommodated his…read moredietary needs, meals on time, facilities clean. We used their services for one year.

Our father's last few months and holidays were filled with attention, care and love. My sister and…read moreI realized that our 96 year old father would need senior, residential care last August. We discovered The Gardens By The Sea, toured and soon moved our father into a comfortable room. It was an adjustment for him, but he was well cared for, still welcomed many visiting friends and family, enjoyed the weekly entertainment groups, the delicious food as well as the Turner Classic Movie channel on their cable. Elsa and staff were friendly, detailed and professional. Owner, David Cooper, was often present to say "Hello" and ask if all was good. We definitely made a wise decision for the benefit of everyone in our family. Thanks to everyone at The Gardens by the Sea! J&J

I made one phone call to this place to get information on a place for my mom to stay. She said she…read morecannot help me in suggestive active care, which is basically a offshoot of a place for mom which I made the mistake of contacting and got 40 phone calls that wouldn't stop for a month. She took my information, Sue, at Bressi Ranch active care and gave it out without my permission. I'm not sure if I could trust this place with my family if I can't trust them with my phone number. I did have the feeling this was going to happen, I got a very bad feeling when she mentioned this place, and said I should call her. I wanted to say to her I would prefer not to. And you should not share my number. I just assumed that a place like this would take a persons privacy into consideration I was so wrong and I'm so annoyed right now. I texted Kathy Ellis back, and I said Sue should not have shared my number and to never contact me again. I also mentioned I was going to leave this yelp review because I was making private phone calls about my private life and my mom's private medical condition and she decided to share it with somebody with no permission. I am only prattling on because I am so freaking pissed.

This facility Rocks! My mom has Alzheimers, and finally we…read morehave found a place that is caring and understands the issues that the patients are going through. My mom now is healthy and for the first time participating in activities. This place allows the residents , graceful living and truly awesome care!

Give wonderful care to their residents. As an RN who visits, I can see this. Evelyn and Mikhail…read morein the wellness office are wonderful to collaborate with and I can not say enough good things about them, or their caring staff Donna RN

First of all, this is being written 4 months after my MIL's death. I have had time to process…read more This review is based on facts, not my opinion. Secondly, my MIL lived at Sunrise La Costa for 8 1/2 years. It started going down hill about 2019. As bad as we saw it, Sunrise was her home and elderly people don't like change. We couldn't convince her to move. Having said that, I wouldn't recommend Sunrise to my worst enemy. My mother-in-law lived there 8 1/2 years. What we saw occurred over years, not a short period of time. In 8 1/2 years, her room was never painted, recarpeted and nothing was done to maintain the bathroom. They recently remodeled the common area, but if you go into a room, the carpet is worn, stained and probably smells. Weekly cleaning consisted of vacuuming the middle of the room and a quick wipe down of the bathroom counter. Her care levels would be increased (along with her monthly fees), and we were not notified until after it occurred and I got a higher bill. When I called to inquire about why the bill was higher, they said 'we talked to your mother-in-law. She agreed to the new care'. As the responsible bill paying person I should've been made aware of levels of care and costs. At one point, they overcharged me $8000 for a one month bill. I called to disputed it, I was told it would be taken care of. Then my bill next arrived. The overcharge hadn't been taken care of and a day later, I got a letter in the mail saying I was being sent to collections. Sent to collections over their billing mistake! Two days, 5 phone calls to Sunrise, none of which were returned and finally a phone call to corporate the mistake was cleared up. There was only bus service for drs appointments on Wednesdays. My MIL's cardiologist wasn't in the office on Wednesday, so she had to change doctors. The staff, especially after Covid was a revolving door. I never knew who to talk to. I would call talk to one billing person or Care staff, a week later I would call us to talk to the same staff, and I was told they were gone. This happened time and time again. As far as care? When we were paying $10,000/ month, we'd expect decent care. My mother-in-law fell at one point. I was called. I was told of her fall and I was told they were taking care of it. My daughter happened to visit my mother-in-law five days later. My daughter called and asked if I knew my mother-in-law hadn't left her room in five days because she was in so much pain. The staff never called to tell me this. I drove down from Los Angeles, took my mother to the doctor and found out she had a fractured pelvis and cracked shoulder blade . On her last illness, she called me at 9:30 in the morning. She said she didn't feel good, she'd been throwing up for two days, she had been refusing her medication for two days. She had told four staff members that she didn't feel good, no one did anything. It wasn't until I called and talked to the head nurse that they looked at her. I asked the head nurse why they didn't do anything for her. His response was that she never complains. I asked if she never complains, why wasn't she heard or listen to when she did complain. He had no answer. When we learned of my MIL's final illness and she was moved to hospice. No one called from Sunrise to check in on her or us. When I called to tell the director she wouldn't be coming back, there were no words of sympathy or care. All I heard was the room had to be emptied in 30 days. I know the director had only been there a few months, but my MIL was a long term resident. I got more words of sympathy and concern when I called to cancel her Mastercard! Other Sunrises may be different. My experience with Sunrise La Costa is that they are a money making operation, not the family atmosphere they advertise.

Beautiful community and wonderful knowledgeable staff!! Incredible location and amenities as…read morewelll! Go check them out!

My wife and I have lived at Carlsbad by the Sea for over twelve years. We have made many friends…read moreamong the residents. Carlsbad by the Sea is relatively small and is likely to remain an intimate face-to-face community in which everyone gets to know each other. There are many events and activities, most of which bring people together. Staff is a constant presence and very caring toward the residents. Since we are all equally human, none of us is happy about everything all the time. Some of us like to run things. Others don't. Some of us grumble. Others of us smile. Many of us do both. Sometimes dining service is slow. Some people complain that our menus have too many choices. That's no different from our lives before Carlsbad by the Sea. In sum, for us--and most of our friends--this is a great place to grow old. Those residents who with time come to need care services are admirably tended in the skilled nursing facility, which is separately licensed but closely associated with Carlsbad by the Sea. Re the business model, residents do not pay for long-term care insurance in our fees. That means we pay only for the health care we use. While that can be costly for some, it's more affordable for those who need less care. There is no care-inclusive option such as that offered at some other similar communities. Most residents pay an entry fee which becomes nonrefundable after about five years. There is a refundable option at double the price. Carlsbad by the Sea is part of Front Porch, a corporation that runs a number of communities and other senior serving entities. Local community business operations are integrated into the larger corporation. The compelling attraction for Carlsbad by the Sea is its location on the beach in the Village area of Carlsbad, a well-managed seaside community. There is a train station just a block away to the East and public buses pass by the entrance. In addition, the community itself offers a well-regarded transportation service, though many residents continue to maintain their own cars.

My father was here after back surgery. The care was actually really great & the office really…read morecouldn't have been any nicer.

My 85 year old mom was in Bayshire Carlsbad skilled nursing for about 5 weeks. She received…read moreexcellent care there recovering from hip surgery. They are well staffed and they communicated with me very well.

My husband with Alzheimer's lived here nearly a year. The home was very nice and that's about all…read morethe nice things I can say about CCC. They have no activities for the residents, other than music once a month for an hour. The residents just sit in their rooms and watch tv or sleep. There is no stimulation. The home was not secure, as my husband escaped one winter night in the cold without the facility's awareness. A very good neighbor found him and called the police. It was a very frightening experience for our family. I quickly moved him to another very nice facility, that has more to offer and more secure and less money.

My father/in-law lives here. They are great and very caring. The facility is actually a very large…read morehome so it feels like home to him. Great place

I lived in the Independent Living side. The place is gorgeous and well kept up. I didn't want to…read moreleave. It was the only place I felt at home at since being in the paradise, ca. fire many years ago.

This is such a beautiful and new place located right across from Ocean Hills Country Club. We just…read morevisited here over the weekend since my mom has been looking lately. Maria was our community relations director. Super friendly, knowledgeable, and patient. We got to visit a few of the rooms in the assisted living building which is only about 4 months old. The other part of this facility is the independent living, which is about 3 years old. This place really is beautiful and they have a variety of one and two-bedroom places, and two of the rooms were available for my mom. They have a beautiful pool, movie theatre room, dining area, and the place feels just about the right size and not too large, so it's easy to make friends and not having to walk too far to get anywhere. Maria was a gem, and it looks like she might be moving there. The best place we have looked at so far.

I work for a caregiving agency, Home Care Placement, and we've had the privilege of partnering with…read moreGlenbrook Health Center for the past five years. Throughout this time, our experience has consistently been positive. From the moment I began working with their team, the staff at Glenbrook has demonstrated exceptional professionalism, compassion, and a genuine commitment to providing high-quality care. The nurses and caregivers are attentive, patient, and always willing to go the extra mile to ensure each resident's comfort and dignity. The facility itself is clean, well-maintained, and offers a warm, welcoming environment. Communication is another standout strength which provides great peace of mind for both families and care partners. In my role, I've also had the opportunity to collaborate closely with their team during residents' transitions back home with caregiving support. Their coordination during these transitions is outstanding, ensuring that residents and their families feel fully prepared and supported every step of the way. All of the families we've assisted following discharge from Glenbrook Health Center consistently share positive feedback about their experience, which further reflects the quality of care provided. What truly sets Glenbrook apart is their personalized approach to care. It's clear that the team takes the time to understand each resident's unique needs and works diligently to create a respectful and supportive environment. I would confidently recommend Glenbrook Health Center to anyone seeking skilled nursing care for a loved one.

If I could give 6/5 stars I would! I've worked in many nursing homes, post acute and independent…read moreliving communities. They have all lead me to feel that I would never put my parents or myself in any of these places. Until I came to GlenBrook. I would legit retire here! It's so clean, beautiful & well maintained grounds. Staff and level of care is exceptional. I can't say one negative thing about this place. Keep up the good work!

I am a Director of Sales for an Assisted Living Community, so I work with a lot of referral…read morecompanies. Jeff Chapman is one of the very best in his field. He listens and understands his clients needs and he is compassionate and kind to work with. I would recommend Jeff and his wife to assist you with finding the perfect home for your family member or loved one.

As I began my search for housing for my friend who would soon be discharged from a skilled nursing…read morefacility, I called another senior service, and they recommended I look at assisted living places. I later was referred to Jeff Chapman and, after a quick but detailed discussion about my friend, Jeff advised that a residential care home was what she needed since she was bedridden and needed health care, not social activities. Jeff emailed a list of 6 potential places itemizing key info such as community type, private or shared room or bath, monthly rent, community fee, staff info, health services provided, ambulation capabilities, incontinence needs accepted, etc. During our walkthroughs, he explained my needs to the provider, emphasized key items from his summary and answered my many questions. At a couple of places, the provider even offered a room for a lower price. I initially selected a property but, in our discussions with the owners, they gave differing prices, so I decided on my second choice which is a lovely board and care that my friend very much likes, and I am very happy with the care she is receiving. I highly recommend Jeff's services as he is honest, detail oriented and works for you as a customer while also being helpful to the providers, giving them feedback on their community.