I'm giving one star because of how unprofessional and disrespectful the owner, Thomas, was.
I brought in a clothing item to be repaired. Thomas told me it was fixed, charged me for the service (which I paid), and I took the item home. The very next day, the fabric tore again in the exact same spot. When I returned to have it addressed, he refused to apologize and kept repeating, "I fixed it," while insisting it wasn't his responsibility. He then told me I would have to pay again for the same repair.
During that visit, he turned away from me mid-conversation and dismissed my concerns. In general, his behavior is unprofessional. He also often makes inappropriate jokes, which creates an uncomfortable environment and shows a lack of respect for customers.
This was a frustrating and disappointing experience due to poor workmanship, no accountability, and zero customer service. read more