Didn't even come in to shop, parked in the parking lot to tighten some straps and the owner came…read moreout to help right away. Great service, thank you!

Absolute Flooring has done 4 of our jobs for home renovations. Each job was done on time and…read morebudget, communictaion on the schedule was done every time. The installers worked diligently with great quaility assurance and warrantied their work. They did a wonderful job cleaning up after install. I would highly recommend Absolute flooring in the the community.

We recently had all new windows and doors installed by Pella. Kate was the sales rep that assisted…read moreus in the beginning. She is knowledgeable, had great suggestions and has a no nonsense, down to business way or doing things. Her expertise was much appreciated. Now for the installation... The entire crew was professional, and had an extensive understanding on the process. The workmanship is outstanding! (There was a bit of a mix up having to do with the interior color of stain, but this was due to the staining process done prior to delivery and it did NOT have anything to do with the installation crew.) Sean was onsite and oversaw the crew. His attention to detail was greatly appreciated. It was reassuring to have his skill and professional knowledge throughout the entire project. The rest of the crew, Ray, Jason, and Donald did a phenomenal job! Each and every one of them clearly take pride in what they do. They ensured each window and door was installed correctly and had a beautiful result! The excellent service didn't end when the project was over. And that's what sets the Pella Installation team apart from the rest. Sean has continued to be available and happy to answer questions that have come up. Ray came out recently to assist me with a question I had, and both Sean and Ray are still just as friendly and helpful as they were during the project. THAT is was sets them apart from the competition! I am VERY happy we chose Pella for this project!

I hired Pella to put in a large sliding glass door and a new window. The team did a very good job…read moreinstalling the door and window. The problem is that the stucco on the house needed to be repaired from the construction and they painted over the stucco. I am new to Santa Fe and I am unaware of how to repair stucco. The color did not match the house and I was told by the team leader that the color would blend in with the effects of the sun. My contractor who installed the patio where the door leads out, informed me that you never paint over stucco and that this looked very bad. I informed that manager, Joe who refuses to compensate me properly for this problem. I was misled and now the stucco has to be fixed by my contractor. I was only offered $150 for this problem - the project was upward of $15,000. This is bad customer service. They were paid in full.

Our experience with Spotted Owl was outstanding! We were looking for some kiva corbels for a…read moreproject and didn't have time to wait a week or more for a custom order. We stopped by hoping to find something in stock that was close enough to work. David was awesome. He was able to create two custom pieces that match our existing kivas and size specifications exactly, and he had them ready for us at 8:15 the following morning. A++ for both service and value!

We were in Santa Fe for a vacation and stopped by Spotted Owl to buy some latillas for doors in a…read morevanity and linen closet doors that I'm building. The owners were very helpful When the door opened into their shop, I asked to get a tour. I learned so much. They can mill timber as long as 45 feet. I mentioned opening the throat of my 1950s Atlas band saw to allow 12 inch resaws, and he took me to the modification of his Delta that's basically the same thing. It convinced me to go for it. If you need corbels that are truly traditional, they have every pattern you'd want, and the expertise to cut them for you. I've been working with wood for over 50 years, and they are the best you'll find.

We had a great experience dealing with Sierra West. Tyler was extremely kind, patient, helpful,…read morehumble -- and a great communicator. He found us the right oven and instead of upselling, he actually recommended the most practical product for my needs. I love when companies are treating me how they'd want to be treated, helping me make a decision that's best for me, not selling me the priciest product I won't need. Tyler recommended a wonderful GM double oven that I now have had for maybe half a year -- beautiful oven and I've been enjoying it. GM is a great brand! My unit is older so the space available for the stove was smaller than the standard. We asked Tyler if he could find maybe a European brand that would fit and still be good and he did -- Bertazzoni! Never heard of them before Tyler found them but the stove he found was so terrific -- better than any stove I've had before. I cook quite a bit and this thing has been a BLAST to use. I especially love the center burner, it has ZERO issue in bringing things to a boil, which can be an issue at altitude and has been and I sometimes make small amounts. This thing is the most powerful burner/stove -- yesterday I brought 6 liters of preserves to a boil VERY quickly -- my old burner wouldn't be able to do it at all. I am now a fan of Bertazzoni stoves. And it's smaller so it fits right into my space but still amazingly powerful. When they came to install, there were some issues with the fit, they took great care of it and were very professional, conscientious, and pleasant to deal with. There was a slight issue a few weeks after the installation -- I think maybe one of doors on the oven was a bit loose. Tyler came over himself within a day or two and took care of the problem. This has been such a wonderful experience -- dealing with Sierra West had been a blast and Tyler as well as all his coworkers were honest, conscientious, and helpful. I felt like I could trust them and they were looking out for me. Most importantly, I am now enjoying my new beautiful oven and stove. Based on this experience, I would recommend Sierra West and Tyler highly for your appliance needs. Thank you!

So happy I chose Sierra West for my appliances. One of the many appliances we bought was a double…read moreoven. These turned out to be defective and even though they were firmly planted into our new wall of cabinets, they worked with us to get a new brand that would fit in our space and most importantly work well. The owner and Tyler both came out to replace the ovens doing it swiftly, skillfully, and with smiles and positive attitudes, I couldn't have been more happy with the service they provided. You're in good hands with this company!! The best!!!

Joseph Velasquez and his team are professional and highly proficient at window installation. We got…read morea couple of estimates from national companies, and The Glass Act came in at a far superior price. The crew is friendly, hard-working, and very responsive to questions or requests that came up during installation. The job was started and finished exactly when he said it would be, the product is superb and made for our tough climate of dryness, heat, and direct exposure, and the estimate was the final price. We highly recommend The Glass Act for window replacement/installation. It was a seamless experience, and we DO love our new windows!

Did a great job installing my new windows! Highly recommend! Joseph is very honest and he and his…read morecrew do quality work!

Omar and his team did a phenomenal job on installing our tile backsplash. It was a challenging job,…read morebecause our house is an old Santa Fe house, and the walls were literally wavy. We are very pleased with the efficiency, cleanup, value, and end results! Thank you.

We had the pleasure of working with Chris and he is a True professional! He communicated well and…read moredid great work! couldn't ask for anything more

I am not one to review negatively but I would be remiss not to report this company and my disatrous…read moreexperience. I've built several homes in my life and never have I encountered a company who promised more and delivered less while misleading, lying and taking zero responsibility for their mistakes. May review is not just words. Please see actual images and La Puerta's written responses to my complaints at the bottom. I was initially delighted by the promise of reclaimed wooden doors, jambs, base and case. I was taken through the impressive showroom by owner Scott Coleman who sounded professional and knowledgable. When working together he is adamant that customers initial all approved drawings and samples which would insure we are on the same page and I would receive what I order and approve. None of this happened. Here are just a few of the several disappointments: ------------------------------------------------------------------------------------------- The interior doors were all APPROVED BY ME on several drawings. at 6'8". They all arrived short, at varying heights. Their response below is a blatant lie. "Complaint #3 - Interior Door Heights Design Drawings for SA12097 (Interior Doors) were signed by you on 12/19/24. All doors were manufactured to the approved measurements. Per La Puerta Originals Terms and Conditions: 3. The Customer is required to approve all final design drawings included within the contract prior to commitment to the production schedule. The Customer is responsible for verifying all final specifications, and for alerting LPO of all changed specifications that may alter a Product's fit or function.. Our position is that the measurements and size of doors was approved by you and/or contractor prior to manufacturing and were satisfactory for installation in your home. This matter is not our responsibility". ----------------------------------------------------------------------------------------- The lever was APPROVED was to be centered in the middle of the lock rail as is the industry standard. The lock rail manufactured is at 39". 3' , much higher than I approved. (pictured detail below) This was their response: "La Puerta Original's standard installation of hardware is 38 to 40 inches from the floor. Hardware drawn on all La Puerta design drawings do not represent exact placement. Hardware placement can be easily remedied by a qualified and competent contractor, however this is not our responsibility". Seriously? Hardware drawn on my approved sample DOES NOT represent actual placement?? Hardware placement CANNOT merely be easily remedied and how is this not their responsibility? -------------------------------------------------------------------------------------------- All of the wood arrived in a variety of shades, not close to the APPROVED SAMPLE. Please see pictures below. ----------------------------------------------------------------------------------------------- I spent many thousands of dollars and lost time on my job to correct their mistakes. They have refused responsibility on all fronts, insulting me and my Contactor, whose job is is NOT to correct their mistakes. When I asked again about color, to help make just some of it right, they refused. This was their response, having n nothing to do with color. " As I stated previously, a COMPETENT and knowledgeable contractor would be able to install the doors, and trim with no issues". I should have known to beware when they collected 100% of the fee up front. While in the midst of trying to match new material I purchased to create additional casing around their short doors I requested a can of their stain to try to match color, they charged me for it, plus shipping. NO GOOD WILL WHATSOEVER. I am a trusting person but not easily conned. La Puerto is very convincing but please, do not buy their snake oil. Run, don't walk away.

Absolutely a wonderful experience working with La Puerta Originals. The second time around was as…read moregreat as the first time. My doors and furniture are unique and complement my home perfectly. Unique, one of a kind and beautiful.... There will be a third time working with them!!!