I have been in this store several times and the owners Amy and John have always been very nice to…read moreme. I have been in both the rail yard store and the Marcy Street store. They even fed me some great French pastry on one occasion. I have seen many people come and go and I was in the store when two ladies took extra brochures because they needed something to write on. The owner was very nice about it but said please take one and write on that if you need to but printing colored brochures is very expensive and if it's scratch paper you are looking for I have a paper bag you can write on. The lady said something I couldn't quite hear but left quite abruptly. I didn't think the owner was being rude. Some folks are just hard to please I guess. Anyway, I've bought some of their shoes and cushions. The items they sell are not inexpensive but it's like Mom used to say, "you get what you pay for". Long story short some of these items are years old now and have been left out in the weather (sun and rain) and they haven't faded or fallen apart. I can't say the same for the Chinese items I've purchased at Wal-Mart. I always try to support our local businesses first and use Wal-Mart as a last resort. Anyway I love this unique one-of-a-kind business. They have things that you won't find anywhere else.

I just had the nastiest customer service experience with this store I think I've ever had…read more I saw online that they sell Fermob bistro tables and chairs which a client of mine is looking for. I was reviewing the online listing, trying to gather pertinent info to share with the client - ie cost, colors, availability, shipping time in transit so they could make an informed decision. The shipping time wasn't listed online but I saw they had a customer service chat function. I sent my question on shipping time and waited a minute for someone to connect. They sent "?????" and "are you there?" right when they connected. Weird. I wrote back hello and they said they needed to know what color to answer. I shared the potential color. They said it was in stock, goes out within week of the order, and ships fedex. I asked how long it would be expected to take in transit. (This was my question initially). They said they don't make any promises. I said is there an estimation... 2 weeks, 5 months, roughly what should we plan for? They then wrote "why would you say that when I just said one week?" But as you recall, I was told after ordering, they ship out within one week. They never said the timing in transit. Then they disconnected. I was dumbfounded! Needless to say I absolutely will not recommend my client orders from Bon Marche. Hope this customer service person has the day they deserve.

Everyone in this store is delightful, helpful and kind. I took a class here and truly enjoyed the…read moreexperience. Plan to take another class soon! This is a wonderful kitchen store and I am so glad it's so close.

Walked in today (11/10/25) TO THE OWNER OF THIS STORE: you have a VERY nasty employee (female,…read morethin, tallish, 40-50's) who likes to give customers the evil eye for absolutely no reason. My friend and I were browsing, speaking to each other and I looked at this woman and she was actually staring me down with the most evil, nasty look on her face. So, if there was a million things in your store I wanted to purchase, I would have not bought one because of her. I'm sure she's turned many a customer off. EDIT: looking at the many years of terrible reviews, it's clear owner/management could care less how their staff behaves.

I appreciate fine craftsmanship & the unusual. I recently came into 2 collectible firearms that…read moreneeded unique hand grips to round them out. I came across SFSW, their work was just what I was looking for. Bonus they're about an hour away. The GPS brought us to a 110 year old adobe ranch style house, the last one in that part of Santa Fe. After winding around the interior we found the display area. Not only did I find handgrips but a myriad of knives, cutlery & forks and more in a small sales area. The craftsmen were plying their trade on the other side of an open wall. For those who want instant gratification they have a lot to choose from. I had a specific goal in mind. As difficult as it was I stayed away from the other temptations. I found a beautiful set of wooly mammoth tusk grips(10-15000yrs old). I had an idea of the 2nd pair - blue mammoth tooth, turquoise, meteorite, one made up of mineral deposits, or a combination. Well, until I went into a back room and was shown a mammoth tooth in red/pink. Red/pink it is. It'll be 4-6 weeks until they're ready. You can't rush good craftsmanship. Regardless of what you select, price is commensurate with the level of craftsmanship. Unique, exotic or unusual in knives, cutlery, jewelry or handgrips it's probably here.

Most beautiful and such quality workmanship. Good selection. Last Xmas ordered by phone and they…read moremail everything to NC-such fantastic service. Should something go wrong they fix it no questions. Thank you for all you help in making a fantastic Xmas for my family.

We had a great experience dealing with Sierra West. Tyler was extremely kind, patient, helpful,…read morehumble -- and a great communicator. He found us the right oven and instead of upselling, he actually recommended the most practical product for my needs. I love when companies are treating me how they'd want to be treated, helping me make a decision that's best for me, not selling me the priciest product I won't need. Tyler recommended a wonderful GM double oven that I now have had for maybe half a year -- beautiful oven and I've been enjoying it. GM is a great brand! My unit is older so the space available for the stove was smaller than the standard. We asked Tyler if he could find maybe a European brand that would fit and still be good and he did -- Bertazzoni! Never heard of them before Tyler found them but the stove he found was so terrific -- better than any stove I've had before. I cook quite a bit and this thing has been a BLAST to use. I especially love the center burner, it has ZERO issue in bringing things to a boil, which can be an issue at altitude and has been and I sometimes make small amounts. This thing is the most powerful burner/stove -- yesterday I brought 6 liters of preserves to a boil VERY quickly -- my old burner wouldn't be able to do it at all. I am now a fan of Bertazzoni stoves. And it's smaller so it fits right into my space but still amazingly powerful. When they came to install, there were some issues with the fit, they took great care of it and were very professional, conscientious, and pleasant to deal with. There was a slight issue a few weeks after the installation -- I think maybe one of doors on the oven was a bit loose. Tyler came over himself within a day or two and took care of the problem. This has been such a wonderful experience -- dealing with Sierra West had been a blast and Tyler as well as all his coworkers were honest, conscientious, and helpful. I felt like I could trust them and they were looking out for me. Most importantly, I am now enjoying my new beautiful oven and stove. Based on this experience, I would recommend Sierra West and Tyler highly for your appliance needs. Thank you!

So happy I chose Sierra West for my appliances. One of the many appliances we bought was a double…read moreoven. These turned out to be defective and even though they were firmly planted into our new wall of cabinets, they worked with us to get a new brand that would fit in our space and most importantly work well. The owner and Tyler both came out to replace the ovens doing it swiftly, skillfully, and with smiles and positive attitudes, I couldn't have been more happy with the service they provided. You're in good hands with this company!! The best!!!

I was in last week and met the new owner briefly, very pleasant person! Now that Cheap and Flimsey…read moreStorm (they were fake and condescending people) are not the owners, the energy in the store is immaculate! Can't wait to get back in and pick tile and hardware for a couple of my Taos investment properties!!!

This tile and lighting store far exceeded my expectations and the service was terrific. Kim White…read morethe owner treated me like I had a whole house to tile instead of 8 foot of additional tile in my kitchen. She helped me fine the accurate color, ordeerd and loaded it into my car. What a fine establishment. I give it more stars than you have.

I'm a knife guy, much to the amusement and consternation of my Wife. But she did let me come in to…read moreCutlery of Santa Fe during our recent trip there. Their strength seems to be kitchen-related knives, but I did find some interesting folders by a number of the usual brands (including Santa Fe Stoneworks). I didn't see any customs on display, but I'm sure that the helpful owner would have led me in the right direction, If I had remembered to ask. And for those who only do "carry on" back home, they will ship.

I'm amused at all the bad reviews. I've shopped at The Cutlery for a decade plus every year I come…read moreto Santa Fe. It's a local business owner who works the counter, knows his stuff, and has educated me on everything from Japanese steel, Bucks, Benchmade, and more. I suspect anyone with a less favorable experiences likely lacks the ability to understand we all approach things differently and if you ask for an opinion on something, you may just get it. Great store, highly recommend, I've spent at least $5,000 here on many knives.

Dream Casa Builders remodeled our master bathroom. We needed to remove the jet tub and replace it…read morewith a walk-in shower with a seat. plus we needed new cabinets, lighting, and fixtures. From the first contact with M J Barela to the last installation of the shower doors, I was very pleased. M J listened carefully to what I needed, he scheduled the work at my convenience, he kept me informed on an almost daily basis, and he made sure that clean up was done often. All the subcontractors were introduced to me, my husband and our dog on the first day of the job. The subcontractors were competent, were interested in my opinions and were friendly. I love the new bathroom and especially the shower. I would recommend Dream Casa Builders for any project.

From the owner: We are a contractor working out of Santa Fe, NM and surrounding communities. We are a top rated…read moreconstruction service provider, and from the first nail to the final creative touches, our contractor and crew will turn your home into a modern, unique, and comfortable place to live. We proudly offer kitchen remodeling, bathroom remodeling, and complete building services. Our other specialties are: General Contractor Home Remodeling Contractors Home Builders General Home Building Dream Casa Builders LLC has an extensive background in providing thorough construction project planning, and we know what it takes to get the job done right, on time, and within budget. We take pride in offering high-quality projects, using the finest materials, and keeping our work areas clean and safe at all times. Schedule us today for any type of kitchen renovation, bathroom renovations, and home remodeling.

Do not come here, they are advertising 10% to 30% off. So I thought I might go take a look and…read morebought a crock pot for 70 dollars. In the whole store there is not one sign that says no refunds that would call out to you, besides a small black and white one no one would see. After talking to workers about it, they became very rude.Beforehand I checked on the website and it said refunds are going till the middle of may. Now I have to take a 50/50 chance that it won't work. And if it doesn't there is nothing I can do about it...

What's happened to Bed, Bath and Beyond? I haven't shopped there for years but I have recently…read moremoved and I am in the process of furnishing my new home. Today they had almost exactly what I wanted. Almost exactly is as good you can get from merchants these days and that started long before Corvid. When I entered the store, I stopped at the front to ask directions. I waited almost ten minutes while one of the staff completed what sounded like a personal cell phone call. When she finished, she looked past me and waved forward another customer who was ready to check out. I interrupted that by asking my question. The staffer was not pleased but did direct me to the department I was seeking. In a few minutes, I returned to the checkout with $100+ worth of merchandise. Another clerk asked if I would like a 20% discount in exchange for my phone number and email address. $20+ seemed a fair exchange. When I got my receipt, the discount was only $6. When I questioned that, the clerk informed me that the discount was only on one item. Her tone was condescending with the implication that I should have understood that. I am home now and there is already a call on my answering machine and two messages in my email. For $6 I have invited them to invade my privacy. However, for $14, they have lost my business forever.