I have been in this store several times and the owners Amy and John have always been very nice to…read moreme. I have been in both the rail yard store and the Marcy Street store. They even fed me some great French pastry on one occasion. I have seen many people come and go and I was in the store when two ladies took extra brochures because they needed something to write on. The owner was very nice about it but said please take one and write on that if you need to but printing colored brochures is very expensive and if it's scratch paper you are looking for I have a paper bag you can write on. The lady said something I couldn't quite hear but left quite abruptly. I didn't think the owner was being rude. Some folks are just hard to please I guess. Anyway, I've bought some of their shoes and cushions. The items they sell are not inexpensive but it's like Mom used to say, "you get what you pay for". Long story short some of these items are years old now and have been left out in the weather (sun and rain) and they haven't faded or fallen apart. I can't say the same for the Chinese items I've purchased at Wal-Mart. I always try to support our local businesses first and use Wal-Mart as a last resort. Anyway I love this unique one-of-a-kind business. They have things that you won't find anywhere else.

I just had the nastiest customer service experience with this store I think I've ever had…read more I saw online that they sell Fermob bistro tables and chairs which a client of mine is looking for. I was reviewing the online listing, trying to gather pertinent info to share with the client - ie cost, colors, availability, shipping time in transit so they could make an informed decision. The shipping time wasn't listed online but I saw they had a customer service chat function. I sent my question on shipping time and waited a minute for someone to connect. They sent "?????" and "are you there?" right when they connected. Weird. I wrote back hello and they said they needed to know what color to answer. I shared the potential color. They said it was in stock, goes out within week of the order, and ships fedex. I asked how long it would be expected to take in transit. (This was my question initially). They said they don't make any promises. I said is there an estimation... 2 weeks, 5 months, roughly what should we plan for? They then wrote "why would you say that when I just said one week?" But as you recall, I was told after ordering, they ship out within one week. They never said the timing in transit. Then they disconnected. I was dumbfounded! Needless to say I absolutely will not recommend my client orders from Bon Marche. Hope this customer service person has the day they deserve.

Working with Sven at Santa Fe Kitchen Design was an incredible experience. We hired him to help…read morewith our kitchen remodel, and he went above and beyond at every step. Beyond his brilliant eye for design and great ideas for materials, Sven was an invaluable partner in managing the renovation itself. Our project turned into a bit of an archeological adventure--we discovered so much hiding under the walls of our old adobe kitchen--but Sven served as a constant guide. Whether it was navigating floor or countertop choices or troubleshooting design issues as they popped up during the work, he was always there to help coordinate with our contractors. In fact, he was so skilled and helpful that even our own contractors were impressed; they actually added him to their roster of design consultants. We couldn't be happier with our new space and highly recommend Sven to anyone looking for a thoughtful, capable, and dedicated design expert.

The only regret I had is that I did not call Sven sooner. I wasted so much time going in circles…read moreand down so many unnecessary rabbit holes with little to no direction. I was rescued just in the knick of time. Sven provided me a professional, honest assessment and proceeded to lay out a very concise, organized process to follow. My anxiety was cut in half after speaking with him. He guided me to the best resources for my budget and tastes. He is a class act and I am delighted with this new and improved kitchen.

We needed an unusual kitchen fixture only available here locally, and staff was beyond helpful…read more Very kind and willing to read up on the product to make sure we had the appropriate accoutrements.

While it's always fun to go through their aisles and discover new items to fill your house with,…read morethis store needs help. First it needs a deep, deep, cleaning and then the staff needs some basic customer service training. About the cleaning --- dusting, wiping and sweeping the floors would be a good start. Not sure if there's a cleaning crew that's responsible for this place but if there is, they aren't doing a good job. If you didn't know this it should be a concern since there are food products being sold in this store. As far as service, the afternoon I dropped in there were only two employees in the store and they only popped out of nowhere when it was time for us to pay for our purchases. I literally thought we were shopping in an abandoned store. The employees were nowhere to be found. While we were paying for our items, there were no greetings, no hellos, no goodbyes, or thanks, just a discussion amongst the two ladies of who was going to eat lunch first. We were invisible. I guess you get what you pay for.

Avoid, avoid. Do not succumb to pressure to sign a contract without reading and understanding every…read moreword. Do not assume anything; question everything. You should expect quality service and craftsmanship for the price you'll pay, but you may be disappointed. Our year-long experience with Poulin Design (to remodel a small guest bathroom) was extremely frustrating. We learned a hard lesson.

When I called to set up an appointment at their design center, I stated that although I had several…read moreprojects, I wanted to start with a guest bathroom remodel. I was told that this project was too small for them, and they could do the work only if I added the other items, the master bath and kitchen too. I explained I couldn't do all of this at once, and that if that was their only option I would continue looking. The response I got was "have fun with that" and the person hung up on me.

I was in last week and met the new owner briefly, very pleasant person! Now that Cheap and Flimsey…read moreStorm (they were fake and condescending people) are not the owners, the energy in the store is immaculate! Can't wait to get back in and pick tile and hardware for a couple of my Taos investment properties!!!

This tile and lighting store far exceeded my expectations and the service was terrific. Kim White…read morethe owner treated me like I had a whole house to tile instead of 8 foot of additional tile in my kitchen. She helped me fine the accurate color, ordeerd and loaded it into my car. What a fine establishment. I give it more stars than you have.

Another great job done by team Strahle!!! I recommended them to a client/friend and it went very…read morewell considering that it had a bit of delay due to Covid. We selected an in stock whitish quartz that worked perfectly for the white cabinets, Stainless Steel appliances, and wood look flooring. Soon we'll add the accent tile but it still looks wonderful. Customer is very happy w the Quartz and Strahle. I had used team Strahle myself and was very comfortable recommending them to my client/friend.

Best NM contractor I've worked with. I needed to stage two parts of a job, and they did what I…read morewanted, when I wanted, showed up when they said they would, and work was impeccable!

So many items & good prices!…read more I love their flavored coffee & small fun gifts. They have some of the SOFTEST BLANKETS I've ever touched. ;)

I love the variety and the decent prices, I typically find many needed items here. This is also a…read moregreat place to find seasonal holiday decor.