I cannot share enough about how responsive, knowledgeable and great these people are. SERVICE in…read morethe best sense of the word and the kind you don't often find now. In both instances when I needed them, they did EXACTLY what they said they were going to do, were perfectly on time and reached out to ME when they had the part- I had kind of forgotten about it. This is how good businesses are run. Affordable and highly reliable. Thanks guys!!!!!

Good response time, a couple of days. On time for repair with quick diagnosis and repair. Replaced…read morehoae in LG washing machine. Reasonable price.

We had a great experience dealing with Sierra West. Tyler was extremely kind, patient, helpful,…read morehumble -- and a great communicator. He found us the right oven and instead of upselling, he actually recommended the most practical product for my needs. I love when companies are treating me how they'd want to be treated, helping me make a decision that's best for me, not selling me the priciest product I won't need. Tyler recommended a wonderful GM double oven that I now have had for maybe half a year -- beautiful oven and I've been enjoying it. GM is a great brand! My unit is older so the space available for the stove was smaller than the standard. We asked Tyler if he could find maybe a European brand that would fit and still be good and he did -- Bertazzoni! Never heard of them before Tyler found them but the stove he found was so terrific -- better than any stove I've had before. I cook quite a bit and this thing has been a BLAST to use. I especially love the center burner, it has ZERO issue in bringing things to a boil, which can be an issue at altitude and has been and I sometimes make small amounts. This thing is the most powerful burner/stove -- yesterday I brought 6 liters of preserves to a boil VERY quickly -- my old burner wouldn't be able to do it at all. I am now a fan of Bertazzoni stoves. And it's smaller so it fits right into my space but still amazingly powerful. When they came to install, there were some issues with the fit, they took great care of it and were very professional, conscientious, and pleasant to deal with. There was a slight issue a few weeks after the installation -- I think maybe one of doors on the oven was a bit loose. Tyler came over himself within a day or two and took care of the problem. This has been such a wonderful experience -- dealing with Sierra West had been a blast and Tyler as well as all his coworkers were honest, conscientious, and helpful. I felt like I could trust them and they were looking out for me. Most importantly, I am now enjoying my new beautiful oven and stove. Based on this experience, I would recommend Sierra West and Tyler highly for your appliance needs. Thank you!

So happy I chose Sierra West for my appliances. One of the many appliances we bought was a double…read moreoven. These turned out to be defective and even though they were firmly planted into our new wall of cabinets, they worked with us to get a new brand that would fit in our space and most importantly work well. The owner and Tyler both came out to replace the ovens doing it swiftly, skillfully, and with smiles and positive attitudes, I couldn't have been more happy with the service they provided. You're in good hands with this company!! The best!!!

I drove past this Best Buy a few times, then. dropped by, initially just to use the bathroom…read moreactually, funnily enough -- they are one of the stores that have one, a rarity nowadays, sadly, but I digress. And then I thought -- why don't I shop here? They seem like they care about their customers. I used to drive to the Apple Store down in ABQ for all my Apple needs but I decided to check things out here and -- I got new Airpods Pro Max -- was cheaper than anywhere else, still wear them, that was maybe 6 months ago. Then I got an iPad for my mom, also got me a great price -- they do price matching too so I got a great price on it. I got the Best Buy Plus membership and card and that saved me a bunch of money as they have cheaper rates for members and cash back so I think I already paid for the price of the membership like 12 years ahead. Then I was looking for a Macbook Pro -- an important purchase -- and Nick helped and was so gracious and helpful in helping me find exactly what I needed at a terrific price. It was the perfect machine and I really appreciated how much time and attention was given to me. Then I also got myself a pair of the new Airpods Pro 4 -- it was also really great because first I thought I didn't need the noise cancellation -- but then after buying I realized that the Airpods with no noise cancellation didn't have Transparency Mode either. And while I rarely use Noise Cancelation, I very much need Transparency! Went and exchanged it the next day -- no problem at all. And also as a Plus Member I get 60 days of returns so it feels good that I can try stuff out and return if it doesn't work out. Every employee I encounter was very helpful and kind. So, yeah I'm customer for life -- it feels good to be able to try things out and deal with pleasant and trustworthy people who are trying to help you -- I bought 4 things here -- and every one of them was an unimaginably good deal that I can't imagine getting anywhere else. And I guess it's in the name -- Best Buy so it all connects. I've had my eye on a new washing machine/dryer next, I know where I'll coming for that. And when my veteran 8 year old TCL TV dies -- which it will probably never do! =) But, yeah, I had a great experience here and with getting great authentic advice, quality products, easy returns, and GREAT prices -- this can't be beat. Plus it's really nice to deal with someone local.

I was shocked to find sales associates. It was outstanding. I was approached a half a dozen times…read morewith offers of help. The eletronic selection is still pretty empty. I would take into consideration tariffs and import confusion though.

I had a horrible experience with their employees here over an apparent "Idle" policy. I did nothing…read morewrong, all I did was use their massage machine. :/

Buyers beware of financing with Conn's who contract with American First Finance LLC . When you…read moresign consumer rental-purchase agreement, After 90 day buy out option passes without notice this company will quadruple your the remaining balance. It is not plainly written in contract Conns management is aware of this practice whether they are now being transparent with customers is unknown. After you sign contract you no longer deal with Retailer you have to negotiate with Finance company.

I called. Rudy came the same day. He was very polite and knowledgeable and provided me with the…read moreinformation required. He is reasonable and honest. I will call upon him again in the future.

I would give a 0 star review if I could. This business is in cahoots with home warranty companies…read moreto NOT fix an appliance. The checked our refrigerator that was not cooling and was making a very loud noise. We had unplugged it for a day and then plugged it back in. It started working. We were told by Rudy's that it had a bad condensor fan and that since we let if defrost it was working and they were going to order the part. Over a week later we checked and they said they didn't find anything wrong with it and let the warranty company know. TOTAL BAD BUSINESS AND I WOULD SUGGEST GOING ANYWHERE ELSE!

I would like to thank Daisy, Salvador and Craiag for giving me good customer service…read more They were friendly and very attentive. They deserve a raise.

Behr premium waterproofing stain and sealer. I bought 10 gallons of this for my two decks. I did…read morethe prep work, applied...first rain, months later took off patches of this stain. I was actually buying another product and the people at the paint counter had mixed the wrong product with the color I wanted and said that this one would be better than the other and also gave me a discount. I would not recommend this at all. Since it made my deck look so crappy right away I switched to the fabricated Trex, which actually was less expensive than I would have thought.

I had an issue with my stove, where my stove would no longer heat up. I messaged the Appliance Guys…read moreand received a response very quickly. Within 24 hours my stove was repaired. This father and son duo were extremely helpful, thorough and informative. They also gave me very useful information about my current refrigerator and washer dryer. They also let me know if I have any other issues inside or outside my home, to let them know, and if they could not help me with the issue, they would find somebody who could. I'm very glad that I went with this company and I will be using them in the future.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

We always call D&S for repairs on our appliances. Honest, quick and courteous. Good price.read more

I do not recommend this business. When they came out for the initial visit to see what was…read morehappening to my oven they were there for maybe 5 minutes, which cost $93. They said they would have to order the part and come back. When they came back they said it would cost $385. Ok. But when they came back, they pressed a reset button which took all of maybe 5 minutes and charged me $133. I don't understand why they couldn't have pressed the reset button on the initial visit. So all in all they charged me $233 to press a button. No I will not use them in the future.