Hispanic male here, stopped by Sanrio to buy my niece a hello kitty gift for Christmas and this heavyset female employee with glasses followed me around the store ridiculously invasive. It got to the point where I told my partner holy smokes we are being discriminated against. I clearly am not a hoodlum and my partner and I are both college educated in our mid twenties with no kids. We literally went there to get a present and walked out feeling disgusted because this employee literally stood next to us and checked every isle we were at. I understand you guys may get merchandise stolen but really? Who in the world goes out of there way to make the customer so darn uncomfortable that they act this way? Just a warning for you if you are a black or brown minority you will be profiled and discriminated against in this store. read more

everything is final sale, including items that are damaged (without being disclosed as damaged). very disappointed that the item i purchased had rust, and am not able to swap it for an undamaged item. do not buy anything here unless you are able to look inside the packaging and check if it is in good condition. read more

Sanrio Arcadia - rust inside. - Toy Stores Near Me - Arcadia, California

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The employees were too on me in the store And if I was going to steal. my purse is so little like wtf. It's was giving racial profiling and I didn't like that at all. read more

This is one of my favorite Sanrio Stores. Although there aren't too many still around..this probably is the biggest and has the most stuff. The staff is super friendly. I think I come here too often since some of the employees know me by name lol. Although I've moved further away from this location, I do love this mall that this store is located so its worth the drive out here especially to get my Hello Kitty fix lol. What I also love most about this store is their instagram page. You can stay up to date with all their new stuff. They also can take your order over the phone to put your stuff on hold for pick up or they ship too. I've never ever had a problem here. Just make sure the things you buy.... know whats returnable and what isn't. Again the ladies here are super nice and super awesome. Definitely recommend anyone whos a big HK fan to stop by this store if they haven't already! Yelp Review Challenge 2018 54/100 read more

if you want some cute Hello Kitty / Sanrio stuff.. this is the store to get it in Santa Anita. I really like to get Sanrio stuff in China Town cuz it is less expensive, but this store is really clean, organized and you cannot leave without buying something adorable! Little girls will love this place, but it is overload really.. I mean, you can only take so much cuteness..! read more

I'll be honest, I came into Sanrio the other day just to redeem the bonus cards I've had since childhood in hopes of getting a prize. I was pretty disappointed to find out that my bonus cards from decades ago are worthless. They switched to a new bonus card system where one stamp is for each $5 purchased, and once the card is filled up you get $5 off your next purchase - no more prizes for bonus cards. It's true that these cards never expire, however the bonus isn't worth spending that much money on overpriced Hello Kitty accessories. Hello Kitty things still bring me joy, but no I don't NEED that bike or large stuffed animal. read more

This is a one star review for an employee, not the store. There is one employee that I believe goes by the name of Kat. And let me tell you interacting with her was completely KAT-astrophic! Her attitude left me completely KAT-atonic! Completely self-centered and aloof. I'm not sure how a person like this gets hired for a position to work at such a bright and colorful store. Other than that every other employee was fantastic and very helpful. read more

Love this place Sanrio has always been super pricey, but everything is just so cute :) and they allow you to buy from their Instagram and pick up there or they will ship it to you! read more

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Would rate them negative stars if I could. I've spent a lot of money in this store and every time the customer service is lacking with their uneducated minimum wage high school employees who are rude and watch over you like you're going to steal something but unfortunately I like the products. Today I went in to buy an Xmas gift. The gift was $20 and I used my $5 stamp card coupon which brought the total to $15. I asked if she could put it in an Xmas bag. The girl next to her said that's $1.50 since your total is under $20 and it's only free if you spend $20. I technically did spend $20! What the heck?! I would have not used the coupon then! Absolutely atrocious their customer service over a piece of paper that costs cents they have now lost a customer forever. read more

I have a really bad shopping experience at this store. I only returned $10 item and the Chinese owner has to delete 1 stamp from my stamp card. She also has to copy my whole address from my drivers license which is against my privacy, or else she won't refund to me. She just let me exchange. I asked her why your return policy is so complicated , she said the other stores hv to copy customers' addresses too, you didn't know that's because you didn't go out and return the other items. What! Even I returned a Louis Vuitton purse , this luxury store won't even copy my address from my id. This Sanrio store owner gave customers hard time in order not to return anything. read more

I've been wanting to go here for so long but it's about an hour away from where I live. I finally made it and it was totally worth it. Store was filled with so many things. Merchandising was done perfectly and all of the staff were so patient, knowledgeable and personable. It was absolutely worth the drive. read more

My friend and I are OBSESSED with Hello Kitty and Sanrio, so every couple of months we make the trek out to the Westfield Santa Anita mall just so we can go to this Sanrio store, because it's the best one in the LA area. The girls that work here are so nice and friendly! We're always greeted when we enter the store and they are super helpful about answering our questions or grabbing items for us from the back for us to see. We LOVE that this store has a HUGE Tokidoki selection. They have an entire wall dedicated to Tokidoki stuff and they usually have the newest collections available. I'd have to say that we spend 90% of our time in this section alone. I highly recommend following their Instagram accounts because they usually post photos of new items that just arrived! On Tuesdays they give double points on their stamp cards, to make sure to bring yours when you come! One thing that bothers me is the stamp card situation. They only allow you to use stamp cards specifically from their store (which I've noticed at all locations), and they also don't allow you to combine stamp cards...which I think is stupid. If you forget your stamp card at home, they tell you you just hold onto your receipt and they'll add them to your stamp card next time...IF you remember to bring in both your receipt(s) AND stamp cards during your next visit. It's super annoying and I feel it's like a stingy way to rip customers off. I literally have like 5 stamp cards with only a few stamps on each because I can never combine them and don't carry all of them with me at all times. Overall, I definitely recommend going here as they have a huge store and selection of items! read more

My favorite Sanrio store. The girls are wonderful here. Friendly and attentive! This store keeps new items rolling. Thanks Jan for the laughs when we do see you! read more

I placed an order online and the IG account was super responsive to all my questions. The order was shipped promptly but when it arrived, one of the items in my order was incorrect. When I reached out via IG, they responded and fixed it almost immediately! Really love the items in my order, and thank you for making it such an easy process! read more

Yelp! Please change your policy to give zero stars because this store truly deserves it. This review is based on their customer service. Let me rephrase LACK of customer service. It's very clear either the owner or manager sets the tone of the business and all I can say is she is so lazy. I wanted to buy something for my daughter and there was this man taking so long to decide on what to purchase. So i asked if they can open another register. Nope! When it's very clear they have 2 at the counter. WHY NOT???? And then when it was finally my turn to pay. This young cashier rudely tells me my daughter "DON'T PULL THAT". She hardly touched let alone pulled anything. It wasn't even anything delicate!!!If she had any common sense...she knows never speak to a child in that tone when she works in customer service. I would've appreciated if she said something like "oh sweetie, please don't touch that" Anyway, even though I live in Arcadia. I will drive all the way to the Sanrio store on lake in Pasadena or temple city to give my business. I have been to both stores and they are so accommodating and know how to run a business with great customer service! read more

I have always enjoyed shopping and browsing at Sanrio Arcadia. The store is bright, cheerful, clean, tidy, and fully stocked. Now that stores are closed because of Covid, it's sad not to be able to shop in person, but Jan, the owner, is still hard at work! I messaged her through Instagram today to order something and she took care of it right away. She is friendly, caring, and professional. Sanrio Arcadia is a great place to shop in person and online! read more

Excellent customer service! I live 2 time zones away but they make me feel like I'm at the store from how helpful they are!! They also do an amazing job at keeping social media updated and orders always arrive on time! Would totally recommend to other Sanrio fans! read more

The staff here are always kind and friendly and attentive and they have an amazing selection of products! I love how every time I come here I see new things! And I love how everything is organized! It's super easy to find my favorite things! This is my favorite place to shop. read more

KILL ME NOW PLEASE I BEG YOU!!! HELL KITTY OVERLOAD!!! Yes I left the O off on purpose... AHHHHHHHHHHHHHhhhhhhhhhhhhhhhhh!!! So this place has everything Hello Kitty item known to God and the munchkin! It is so crazy since we walk by it and she is like DADDY WE HAVE TO GO LOOK NOW!!! I WANT IT! (never what she wants, but I suspect its 3 of everything). Pro Tip: They have some seasonal and area related stuffed animals and products (for example USC and ucla Adorned HKs, granted the USC ones were sold out on black friday and a ton of the ucla were still there). Then again as bad a vibe as I get from this stuff... It could be worse and be disney princesses... now if only I can get my daughter to like the new disney princess Leia and well stay clear of the darkside... sorry for the digression on a tangent.. back to HK love... They have all the other characters here like my melody, kerroppi, pochaco, etc But they have it all san rio related. I think they even have San Rio TP and cushion toilet seat covers or something haha some absolutely crazy random stuff to be sure. Check it out, if they dont have it here, I dont know if you can find it on ebay either... read more

Hidden in the corner of the mall. Next to JC Penny and across from H&M..by the little play area for kids. Their iPhone5 case selections were..intensely not cute haha. They looked ghetto and not Sanrio like. When I asked one of the workers where the cases were located, she didn't finish chewing whatever she was eating, and she was talking to me like that. With food all up in her mouth. Not cute. read more

I have given this store a few chances and every time I enter, I feel very cold and unwelcomed. If that's important to you, I suggest you check out the Pasadena Sanrio bc this one ain't it. The workers are more interested in their other workers as opposed to the actual paying customers. Advice to the owner/workers, make your shoppers feel more welcomed. read more

Way to ruin a Christmas present Sanrio....could you please not scam people of the "surprise bag". Don't claim that there is $70 and over worth of items inside a bag that is being marketed at $29.99. My girlfriend opened up her bag and not a single thing in there was hello kitty. I went through every single item and added up based on price tag and it comes out to be less than $50...really? Could you say false advertisement? Up sale scandal I'd say... It's funny that you have the audacity to stuff the bag and attach that blue label of shame. So for future reference please remove that pathetic option from your store and stop hustling people of their good earned money. Stop pulling shady stunts to upkeep your store... read more

Sanrio Arcadia - Scam Label - Toy Stores Near Me - Arcadia, California

This a review for their customer service or lack of customer service. What an experience! I had the pleasure of meeting 3 terrifically horrible employees working at this location named Laura, Stephanie, and Salina. I already knew what I wanted to buy and what I wanted was behind the counter. I stood at the counter to buy the product. The ladies behind the counter did not notice me and ignored me when I asked for assistance. I felt like a ghost in the store. I could only tolerate so much until I had to voice out in frustration. In the end, I decided I was not going to shop at a place that had no consideration for their customers and have my money fuel to their paychecks. For the manager whom is on "vacation" until November 23rd, if you're reading this... You need to better train, discipline, and hire someone to supervise the workers. They are doing a wonderful job of not doing their jobs. If you're wondering why sales are declining or products are missing, this might be one of the reason why. read more

I was a little hesitant on coming here when I was looking to see if there was a close by Sanrio but I decided to just come anyways despite the harsh reviews. I'm glad I did because this is actually a really nice store with a lot of merchandise. There was a girl that did follow me like I was going to steal something, but hey I used to work at a Sanrio, that's just what we do... there's so many little things you just have to keep an eye out. Some just make it more obvious than others. They carried most of the latest merchandise and things that I have been looking for. read more

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Yay! This Sanrio location is the BEST. I don't have a Sanrio super close to me anymore (the one in my mall closed down ) and I reached out to this one through Instagram. Their Instagram is really well curated, and I could shop their store just by scrolling through. I messaged them about items I was interested in and they sent me an invoice by PayPal. I paid it, and they shipped me my items! The process of messaging them was awesome, they were super nice and helpful! They sent me photos, told me about products, etc. I received my items in the mail today and I'm so happy! It was packed well, with "fragile" written on the side and with packing cushion. They even included a couple extra treats in the package too! I will absolutely be shopping with them again VERY soon!!!! Sanrio has been a huge love of mine ever since I was a little girl, anytime I got birthday money I would go straight to the Sanrio store. I'm an adult now, but who cares? Allowing yourself to have things that make you feel happy and giddy is so important!! Please shop here they are so wonderful!!! They have a great variety of product too! Thank you so much!!!!! read more

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Only 2 aggretsuko items in entire store. They should've never closed hollywood location as that was the biggest and best sanrio store that was actually worth visiting. read more

I read the reviews here on Yelp yesterday before I went to the store and saw a lot of negative comments... I'd been to this store many times before throughout the years and honestly didn't pay enough attention to know whether or not the customer service was really all that bad. I think maybe I would just zone out and go straight for Hello Kitty. I went to the store yesterday evening and the sales girls weren't hostile at all. So maybe they didn't greet me as I came through the door but I heard them greet others and it's really not a big deal to me because when I asked for help, they came through for me! They have items in this store that are out of stock elsewhere! And okay I know that everything Hello Kitty is overpriced in general but this place is priced under what you would pay online for the same thing on sites like loungefly.com and sanrio.com. This goes for all the tote bags, cosmetic pouches, etc. Overall, I was satisfied. I went there with a mission and am happy to say that I found what I wanted and will probably go back there once my wallet can handle it again!!! read more

Very small store but extremely clean and well organized. The employee working there the day we visited was very nice and helpful. Lots of cute stuff! read more

I've been to many a Sanrio store in my day -- back when I was a preteen girl myself. This store was pretty amazingly well stocked. They had all the normal items: stationary, gum, jewelry boxes, wallets. At any rate, I was looking for something basic but cute for two sisters -- aged 5 and 3. The nice ladies helped me out. Remember the little cute things that they stick on the bags? This time, they were little bells, so I asked for two -- gifts for sisters, right? They charged me an extra 25 cents for a little bell. Oh well, Christmas cheer (but minus one star for that stingy-ness). If you're in the market for for something Hello Kitty-ish but also different and unique, this is the store for you. They have two styles of Hello Kitty carpets for your car and Hello Kitty steering wheel covers. That is way too much pink even for me -- but I was imagining my husband driving my car with all that pink. Hilarious! read more

Like George mentioned, the staff only cares about chitchatting about their boyfriends and their planned weekends. Either you get ignored, or you get staff members that won't leave you alone to shop; every single employee will ask if you need help or have any questions at every corner you turn, probably because their manager or owner is on staff and babysitting them to make sure they're actually working hard for their minimum wage. I wanted to see a Tarina Tarantino gothic lolita piece a few months ago, and after being ignored for about 20 minutes of "excuse me can I see this", "Oh, I'm going on break ask her *points*", and the her lollygogging slowly over to get the keys, and chitchatting with another coworker at the same time, taking a WOW, astonishing 2 full minutes just to get keys that were 1 foot away from the display case, she hesitantly opens the case, and shows it to me. I'm looking at the piece, admiring its beauty and she monotonously, and quite rudely, "ARE YOU GOING TO BUY IT". Jerk. "No, no thank you", I reply with the sweetest, splenda-ist, fakest voice ever, and say "thank you! bye" and she ignores me to put it away with a grudge. So I say it once more, "THANK YOU! BYE!" almost at a scream, and she doesn't even bother looking up. BITCH. read more

I visit this Sanrio Store in the Westfield Santa Anita located in Arcadia once or twice a month out of pure convenience. I enjoy shopping at this Mall, because they do carry a handful of stores that I like to shop at. Normally, Sanrio is a 2 - 3 ranking; but on Mon Jan 24, 2011, I had the WORST EXPERIENCE, ever. Let me tell you why... There is a very cold, hostile & unfriendly sales associate by the name of "E." I was standing right in front of her on 2 different occassions while browsing in the store & she completely ignored me like I didn't even exist! She gave me a dirty look, like, "What the hell are you doing here" kind of look. "E" did greet a few people that walked into the store who were of African American & Caucasian (White) decent. "E" is an Asian girl, but I think she shows racial discrimination against her own kind. She should be fired immediately!! Someone like her will definitely damage Sanrio's business & keep loyal fans of Sanrio characters like myself far, far away from that place! ...And that's NOT all folks! The workers there are lazy and don't use their skills of observation around the store. Not only was I not greeted & welcomed into the store by any of the 3 sales associates, but I was NEVER offered any help either. I stood at the sales counter for a few minutes, while no one was there to ring up my order. When I called for help, 2 sales associates by the name of "F" & "A" took their sweet time in coming to the counter & both gave me an icy-cold dumb stare. They both gave me grave, hostile looks. "A" was a new worker being trained by "F" an older worker who helped her ring up my purchases item by item, but that seemed not to matter at all. So whether you're a new or old worker, does not make any difference at all in their behavior; the same cold, unfriendly, hostile attitude & behavior is prevalent in that place. "F" & "A" should be FIRED as well!! I regret spending my money there & really wish I hadn't. The purchase was actually for my brother who wanted me to buy 4 wallets for him. I WILL NOT SHOP AT THIS STORE EVER AGAIN & WILL TEAR UP MY BONUS CARD TO SHREDS. The workers there are NOT worthy of my time or business. read more

This was definitely number one on my list of Sanrio stops I had to make during my LA trip and I'm so glad I did because it was worth experiencing. I didn't get as much stuff as I thought I would but it's my fault because I had already stopped by numerous other spots prior along the way. For some reason I also expected the store to be so much bigger. Nevertheless, if I could I have would have gone home with a lot more stuff. Really hope I can come visit this area again soon. This is definitely a good go to Sanrio store. read more

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New workers. Why do they still glare at me? I love Sanrio, but I don't appreciate being stared at. read more

Super awesome store!!!! Pretty dang expensive but they have sooo many things. I love picking the gift boxes as my birthday presents! The people working are all so friendly and chill B) read more

I've been in the market for a new lunchbox for a while. The one I had was made of fabric and I constantly spilled stuff inside. Not a pretty picture and totally embarrassing! I knew I needed a metal lunchbox replacement & I needed a Hello Kitty one. You know...there weren't as many metal lunchboxes as I imagined. Most of them were fabric. There was only 1 metal one, but that was all I needed! Super excited to sport my new lunchbox at work tomorrow!! read more

Haven't been into one of these stores in such a long time. Walking in I felt like I was 12 again. The gals working were super sweet and answered all my questions with a smile. I probably asked about 20 and not once were they annoyed. I follow this particular store on IG and was pretty much expecting to find everything they had posted. Sadly, I didn't because they sell out so fast. This store will actually ship items out to you. They still have their little stamp card, my only gripe was their $4 candy grab bag. I was expecting Sanrio candy like they had carried years ago. It was just full of blow-pops, skittles, and gummy bears. Basic candy that you can get at target. read more

I haven't physically been to this Sanrio location, however I do follow the store through IG as if I'm really there. I recently placed an order through DM on their page and I will say I was quite impressed with their response, shipping time and customer service. They even included a few "surprises" with my order which made my day! I hope to visit this store one day...Thank you Sanrio Arcadia! read more

The only reason why this place gets stars is because it's so cute. I'm a huge fan of hello kitty and visited this store for my hello kitty needs my entire life. The store is organized but the main reason why I cannot give it more than three stars is because of its lack of customer service. read more

I will never shop here again. When I walked in the store the first thing they said to me was you need to sanitize your hands. I was the only person they asked to do this. I was the only African American in the store. They did not ask anyone else to do this. So I told the lady you didn't asked anyone else to do that but me and I just walked out. read more

I love this Sanrio location, it has the best and cutest products The only thing I hate is that they follow you around and keep repeating if you need any help when you're just looking around. It is very annoying. read more